The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

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“Not had the mats yet!!!! 🙈”

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Posted 6 years ago

“I would like to write a review but I have not received them yet I have now been waiting over a week”

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Posted 6 years ago

“I would write a decent review if I could see the item as it hasn't been delivered yet”

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Posted 6 years ago

“The communication and service is very poorly. I made an order and it's been 10 days and not yet delivered. Sent many emails but initial answers very very general and not specifically addressing the query. Seems emails are deliberately not replied as it appears they don't have an item to deliver. I am absolutely not happy with this company and would discourage anyone from buying any products from The Car Mat Company. There is no telephone number to talk to and nor no one would call despite requesting a call back. Seems very dodgy.”

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Posted 6 years ago

“After 2 weeks of waiting my mats did not arrive, no response from the website, no response from various emails and no telephone number to contact and speak to an actual person. I asked several times for someone to call me back, no one did. I will expect a full refund!!!!!!! if anyone actually calls me back or contacts me.”

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Posted 6 years ago

“I have still not received the mats.”

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Posted 6 years ago

“Ordered my mats on 16th January and I'm still waiting. Customer service is rubbish and has no contact phone number. If my mats ever do turn up I'll be amazed. Please don't use this company.”

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Posted 6 years ago

They are arriving today. www.myhermes.co.uk 6023974254696483

Posted 6 years ago

“They never turned up!! I emailed chasing a week ago and still no one bothered to response. I then emailed again yesterday cancelling the order. Today is working day number 9 since I ordered and still not even dispatched!!! no one to speak to or acknowledge my email! terrible service will not be using again!!!”

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Posted 6 years ago

“Goods not delivered AT ALL. I am still waiting. 8 days now”

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Posted 6 years ago

“No delivery day10, no response from the website, direct emails or via Facebook messenger! Abysmal performance!! I broke my own rule of not dealing with a company that doesn't provide a phone number! BIG Mistake!”

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Posted 6 years ago

“Good quality mats but retaining holes not matching”

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Posted 6 years ago

“Wrong mats wrong year, wrong car. I have e-mailed twice and filled in the online 'send us a query form' from the website no one has come back to me. Stuck with mats I can't use and didn't need. Order confirmation had the correct year correct car stated.”

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Posted 6 years ago

“Mats took 3 weeks to arrive but were of reasonable quality apart from the backing which was a bit like charcoal. Only enough sticky Velcro (BMW 5 series) was supplied for front mats. Probably would shop elsewhere next time.”

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Posted 6 years ago

“Delivery was punctual, only disappointment is that mats for back seats do not come with fittings as the front ones.”

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Posted 6 years ago

The Car Mat Company is rated 1.3 based on 134 reviews