The Dog Line Reviews

4.9 Rating 1,248 Reviews
99 %
of reviewers recommend The Dog Line
4.9
Based on 1,248 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Dog Line Reviews
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Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 5th January 2024
Guenevere M
The Dog Line 5 star review on 21st December 2023
Tim
The Dog Line 5 star review on 12th December 2023
Cathy G
The Dog Line 5 star review on 28th November 2023
Diane F
The Dog Line 5 star review on 3rd September 2023
Victoria
The Dog Line 5 star review on 28th June 2023
Sebastian L
The Dog Line 5 star review on 4th June 2023
CLINTON L
222
Anonymous
Anonymous  // 01/01/2019
4
Whitney C
My 6yo Kelpie x Labrador named Renly sometimes likes to bark at leaves moving in the wind throughout the day, which when working from home is not ideal! We have used the Petsafe Citronella collar with great success - until we moved house, and lost the charging cable for it. We struggled to find an Australian retailer for a replacement cable, until we came across The Dog Line. While I would've appreciated a bit more communication and speedier processing around sending the order, it did arrive within 3 weeks and has functioned perfectly, as expected. See attached picture of Renly, who knows now that when his collar is on, it's time to relax all day instead of worrying about those pesky leaves.
The Dog Line 4 star review on 31st March 2021
Helpful Report
Hi Whitney. Thanks for your review and feedback. Sorry that we did not keep in touch better - we actually have to get those brought in as a special order or remove one from a kit. Which may be a reason for the delay. As you found... many businesses sometimes would not bother with a fidley orders.
5
Jesse H
The dog line brand has made a massive change in recall and teaching our boy what not to do, we have been recommending this brand to alot of people who have had the same issues as we did. Only took a week to see massive changes in our boy Turbo so glad we decided on this brand. You get your bang for ya buck for sure!
The Dog Line 5 star review on 28th March 2021
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5
Annette P
OMG this product worked from day 1. We have had 3 months of barking at night resulting in us having little sleep. The first time we put it on he barked twice and then silence. It has given our family back it’s sleep and a positive relationship with our dog. Amazing product Thank you so much
The Dog Line 5 star review on 25th March 2021
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5
Maddy G
Good quality, quick and efficient postage 10/10. We needed it on short notice because of our “dangerous” pup and all the signs and everything else we needed was online was good for a one shop stop!!
The Dog Line 5 star review on 4th March 2021
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5
Ben O
I revived our dog line after not using it for approx 6 years. We ran some new wire as the original was lost with refencing etc. A new battery in the receiver, a quick test of the system, and now we have our newest Staffie safe as houses in our yard, fully trained to the Dogline in a matter of days. I couldn’t recommend The DogLine enough.
The Dog Line 5 star review on 20th February 2021
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5
Ida F
Thank you for your kindness and help with the anti bark collar . We are very happy with the service we received . The collar works very well Tilly our puppy Beagelier loves barking at every thing she has only worn it for one day and it works a treat Thank You Ida Ferchow
The Dog Line 5 star review on 3rd February 2021
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5
Toni M
We needed a second remote training collar that we could use with the transmitter we already had and we needed it in a hurry. We went back to Colin at The Dog Line as he has helped us with training collars in the past. Colin had our new collar in the post and gave us all the advice we needed to get the second receiver up and running in no time. Now we have one very happy hound safely running free on the beach once again.
The Dog Line 5 star review on 1st February 2021
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5
Ariel S
I needed a new e-collar over Xmas as my faithful SportDog Fieldtrainer died after 15 years of service. The Dog line not only managed to get me a new model in no time flat but they liaised with me during the transaction for peace of mind. Great service, great products. Can’t be faulted. Happy customer = happy pets.
The Dog Line 5 star review on 15th January 2021
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5
Karl M
Great experience using your website! Easy to find what I needed and prompt delivery Thanks
The Dog Line 5 star review on 11th December 2020
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5
Sandra B
Awesome product. The dogs know exactly where the edge of our rural property is. It has fences that the average staffy would laugh at. I was worried about them crossing the line And getting confused when we go for walks but they have totally got the concept that harnesses on mean the dog line “isn’t working”😉 We have also saved the outdoor furniture from Dozer who likes to use table and chair legs as chew toys and stopped them sleeping on top of my plants in the garden beds. It also saved our dogs lives as they were getting over the pool fence and running across the pool cover, it’s now got a run of wire around it.
The Dog Line 5 star review on 6th December 2020
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5
Jo P
Gus is my 12month old, unsocialized Irish Wolfound (due to Covid). He LOVES other dogs but has no idea how to play with them. He totally ignores me and runs toward the other dogs, therefor scaring them because of his size and energetic attitude. I used the collar for the first time yesterday on Gus and there was a massive difference in his recall and behavior. He now listens to my voice and he is loving the praise I give him when he comes back to me. Highly recommend!!!!!
The Dog Line 5 star review on 16th November 2020
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5
Emma M
Amazing customer service! Colin and the team gave me some fantastic advice regarding bark collars for my particularly vocal Border Collie. Bonnie's bark is so loud and so piercing that it was causing me incredible stress and frustration and I just hadn't been able to resolve it myself. The Dog Line were able to suggest the right product for me, helped me with a replacement part for a previous order and couriered it to my house SO quickly. Literally the first day of wearing the collar all of Bonnie's barking has stopped and I can now relax knowing I'm not upsetting the neighbours anymore, and I can now better appreciate her for the wonderful dog that she is. THANK YOU!!!
The Dog Line 5 star review on 12th November 2020
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5
Andrew &
We have a standard suburban backyard with dogs on all sides and a staffy that attacks the timber paling fence. On advice from Colin we purchased the Pet Barrier Electric Fence and we couldn't be happier. No more stress and having to replace palings and much happier neighbours! It arrived within 24 hours of ordering and the customer service from both Colin & Declan was amazing. We had to call them a couple of times for advice and it was never too much trouble for them to help us. Can't recommend both the service and the product highly enough. Thanks
The Dog Line 5 star review on 23rd October 2020
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5
Courtney L
Bruce is a foster dog and needed that bit of extra help to adjust to city life after being a farm dog his entire life. The educator collar is great and unlike other brands isn’t an instant shock and can keep it at one level. It feels like pins and needles instead of a zap
The Dog Line 5 star review on 22nd October 2020
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5
Kate B
Our little Jack Russell is a social butterfly and I think he has been rescued off the street by just about everyone in the neighbourhood!! Dog line has kept him safely on our property and reassured us that he is safe.
The Dog Line 5 star review on 2nd October 2020
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3
Ray C
Reasonably quick transport. The instructions were easy to follow but hard to read, minuscule print font. The device works as advertised, but the citronella spray doesn't seem to affect him. The device does spray a mist, I see his head shy away, for an instant, then its back to barking, regardless of the citronella. I'm trying to synchronise my use of verbal commands, the citronella device and a sonic device, to achieve the desired aim of barking as a warning, when needed, a single woof when alerting me, and not much other barking.
The Dog Line 3 star review on 26th September 2020
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5
SUSAN W
My parcel has not arrived as yet..however a team member rang to let me know why the day..so appreciated
The Dog Line 5 star review on 23rd September 2020
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5
Karen H
Oh Dog Line you have saved our sanity. Living in the bush our beloved canine spent more time barking at possums than we spent sleeping. Now, we all get a good nights slumber.
The Dog Line 5 star review on 22nd September 2020
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3
Frances G
Complaints from the neighbours about our dog barking prompted research into bark collars. We had used one with some success on a previous dog and thought it would do the trick with our 9 month old German Shepherd. The Dog Line site was easy to navigate and delivery was prompt. Unfortunately our stubborn ( not so)little miss thinks its a joke. She yelps at a shock but continues to bark. It is hard to know if the intensity is increasing and she does not appear to associate the sting with the barking. Disappointed with the purchase. I hope other customers have better outcomes
The Dog Line 3 star review on 21st September 2020
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5
Jade F
Kimba is a great guard dog! She protects our yard with great tenacity... however the neighbors do not appreciate that this comes with barking... Which also happens when dogs in neighborhoods miles away tell her that something is up... She barks a lot. Especially at the dogs next door through the fence... They have wonderful conversations, all day long. The neighbors REALLY don't like that... so we have been reported to the ranger a few times... This led me to researching anti-bark collars. I originally purchased a second hand dog-line collar. It worked wonders for a few months, and then I needed to have the battery changed. At which point my relationship with the company began. They are AMAZING! The collar I had bought was a very old model, but they changed the battery and provided wonderful, friendly and super fast customer service while they were at it! I bought a new model collar recently because the old one worked so well and I wanted that reliability again (It ran out of battery after about 3 years and so I figured it's time to spring for a new one). We can now hear the birds sing in the morning and I can focus on my uni lectures during the day because there is no constant incessant barking happening all day every day - THANK YOU THE DOG LINE!! :D
The Dog Line 5 star review on 15th September 2020
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5
Angelita M
Great service, and product work very well. Will definitely be buying from here again in the near future 😃
The Dog Line 5 star review on 4th September 2020 The Dog Line 5 star review on 4th September 2020
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5
Maxine M
Thank you Colin for your help over the phone this morning. Saved me a 3 hour round trip. Everything working great again. Can't thank you enough. Oscar thanks you as well WOOF WOOF
The Dog Line 5 star review on 1st September 2020
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5
Heide T
I have only had the barking collars fire a few days. Before my dogs used to bark every time someone walked past with a dog or a dog visited next door. They still bark a bit but its not as loud or as long. I put collars on in the morning and take off at night as they do not bark at night, I think over time they will learn. Thank you for helping out.
The Dog Line 5 star review on 21st August 2020
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5
Ashleigh G
I can’t praise the service enough,I have a Jack Russell puppy who was notorious for escaping the advise & great service & delivery time Regarding the invisible fence was great,Pickel The pup may have a different view of being “ trapped “ in his large enough back yard but he’s safe! I ordered new batteries and received them with in days to country Qld.. I wouldn’t go anywhere else to keep our fur baby safe, even The cat stays within the boundary now with him
The Dog Line 5 star review on 16th August 2020
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5
Sharon L
The web site was very easy to navigate, details of all forms of collars was well documented and I received the collar the next day in the post, amazing... I sent an email asking about two collars I was looking at for a Labrador X Australian Kelpie ( Max, Mad Max) that would bark and bark and become so focused on my Pony at two particular times of the day; when I fed my pony, that it was becoming really really annoying. My Pony (Morris, the Mighty Morris Minor) thought it was a great game and and a many occasions ran off with tuffs of Max's coat in this mouth and on occasions would get Max up against certain parts of the paddock fencing and give Max what for. Max would only shut up and leave Morris alone when he had rounded up Morris into his yard. During these times Max was so focused on Morris that I could not get Max's attention, even the electric bark collar wouldn't deter him from barking and herding. For the first couple of days, Max had a few shakes of the head after a bout of barking and then he just barked through it and believe me, the bark collar does bite as a couple of times the collar has bitten me on the leg. The dog line did recommend the electric barking collar, little did we know how fanatical Max is. I am still persisting with Max's training and the collar. Apart from the Max and Morris issue, he is a great dog and very easy to train, I do understand that it is in Max's genetic make up to herd things. Hope the picture of the three of us, The Mighty Morris Minor, The Mistress - the entertainment officer and Mad Max downloaded - regards Sharon
The Dog Line 5 star review on 27th July 2020
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5
Chris C
I purchased 2 DogWatch Bark Collars – BT-7 No Bark Trainer. Colin was very helpful with advice on how to use them. My dogs have stopped barking and neighbours have stopped complaining. I highly recommend The Dog Line and their staff. Delivery was interstate but fast.
The Dog Line 5 star review on 13th July 2020
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5
Maddison S
Super easy to deal with, great website! Postage was quick. Great priced products. My big fella at home has been annoying the neighbours with his barking lately. That’s not a problem anymore! Took about 2 days before he learnt not to bark with the collar on. Now I just waive it in front of him and he knows. Safe to say I’ll be using the dog line often to buy goodies for him. Thanks guys!
The Dog Line 5 star review on 28th June 2020
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5
Chev
City dogs going to the country and I was like this will never work. Well I highly recommend this product. My dogs now roam and enjoy and I have no stress about it. Thankyou to Declan from the malaga store in WA. Helped me out installed the fence and helped with the training. Had tried other products before and they were useless. 3 amstaffs now have the time of their lives
The Dog Line 5 star review on 12th June 2020 The Dog Line 5 star review on 12th June 2020 The Dog Line 5 star review on 12th June 2020
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5
Logan B
I don’t usually write reviews but I am very happy with the service The Dog Line provided. It’s great to see the passion of this website and all the information it has to offer. Price and delivery time was exceptional. Highly recommend to all.
The Dog Line 5 star review on 29th August 2019
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We are so glad to get this review from you, Logan. We really appreciate it. Keep in touch! Your Collies are very adorable too..
5
Sally-Anne K
We were on our 4 th dog trainer until your e/collar was suggested what a change. Our 50kg pup is now the best behaved well mannered dog in the park
The Dog Line 5 star review on 21st June 2019 The Dog Line 5 star review on 21st June 2019
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That's awesome news, Sally-Anne. Glad everything works well with your dog! Keep in touch!
The Dog Line is rated 4.9 based on 1,248 reviews