The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,273 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 13th October 2024

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we adopted Frankie our English Springer we had trouble with training her to stay away from the gardens and had a fear that she would escape our 1-acre property. When she was inside she kept sneaking to the bedrooms and destroying the kid's toys. We purchased a DogWatch Electic Hidden Dog Fence with the Premium Collar as well as the Indoor Disc. When I contacted The Dog Line their staff were extremely helpful and put together a package to suit our property and talked me through every step on installation. The fence changed Frankie’s behavior immediately and within 1 week she knew her boundary. It saved our gardens and has kept her safe ever since. The indoor disc is amazing to aid teaching boundaries and keep Frankie off furniture or away from a room. As soon as she hears the beep, she stops and backs away. It’s rare that she needs an actual correction. I love the system and strongly recommend getting one. The customer service from The Dog Line Staff is second to none. When I needed a warranty repair they understood the urgency and I had the replacement part within 2 days. If you are considering a proximity fence, you can’t go past this one. Easy to setup, works amazing and is top quality with a great company. Thank you The Dog Line!”

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Posted 11 months ago

“Very happy with the collar worked first time we put it on our little dog again”

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Posted 2 weeks ago

“I would never buy this again. The battery pack is far too heavy for the cheap nylon collar that it's on - therefore the battery pack does nothing but constantly extend the size of the collar causing it to just come off the dog all together and renders the device an expensive and useless piece of kit. It's a very expensive waste of money and the supplier ignores emails.”

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Posted 2 weeks ago

“Always very helpful and have a knowledge of information”

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Posted 1 month ago

“The team at The Dog Line are alwasy super helpful, they always respond in a timely manner, and their products are industry leading.”

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Posted 1 month ago

“The customer service discussing the correct purchase was brilliant. THEN when I accidentally thought my two attempts via PayPal didn't go through and paid via credit card, meant I paid 3 times. Again the customer service was awesome, helpful and kept me up-to-date with several calls letting me know the status of the situation and return of my money. 10/10”

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Posted 1 month ago

“Friendly service, excellent advice and great product from The Dog Line.”

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Posted 2 months ago

“I haven't tried the remote training side of the collar yet, but the collar has certainly worked on the barking, she has not barked since I put it on her.”

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Posted 2 months ago

“remote dog trainimg collar , i bought this for my miniture dachsund to stop him barking at friends and family , it works great it makes him stop and listen to me , the ony small problem i have is the lengh of the collar it is way to long for a small dog”

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Posted 2 months ago

“Bad training. Go for fear free and liminally invasive options!!!”

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Posted 2 months ago

“Our little Maltese Shih Tuz is 4 1/2 years old. He loves to bark a lot when we go out & when some one walks past, driving our neigbour crazy. We purchased the dog line collar a few weeks ago now. Seems to be working really well. Some times he will still lets out a bark then stops. Mostly he just gives a little growl now. Would definitely recommend giving it a try.”

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Posted 2 months ago

“Our farmhouse is very old and so is built next to a now very busy highway on Southern Eyre Peninsula. We have lost numerous pets to this road and were reluctant to adopt any more animals as a result. When my son-in law told me that there was a system that would keep dogs safe, I immediately researched and found The Dog Line, This has changed my world!!!! My new doggy will not go near the blue flags, even after receiving only ONE training walk! This system is incredible. I can leave the dogs home, with complete confidence that they will be alive when I arrive home from work. Thankyou.”

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Posted 2 months ago

“We love our new E-collar it helps maintain our dogs whilst walking out on the farm. They usually only need a slight correction and do not need one again.”

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Posted 3 months ago

Wow, they look so happy and healthy! Glad to hear about the success of using our e-collar to train your beautiful dogs, Tracey. Warm regards, The Dog Line Team

Posted 3 months ago

“despite my best efforts and with assistance from Steve i could not get it working properly so opted to return the unit.”

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Posted 3 months ago

“The dog line is a superb company to deal with. Great pricing, lots of variety and an easy website to order from with quick delivery. One of the staff gave me a courtesy call to update me on my order arrival date as well, which was appreciated! I would definitely do business with the dog line in future.”

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Posted 3 months ago

“Collar works perfect, quick shipping and the staff were very helpful.”

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Posted 3 months ago

“Excellent product. Works well with my sensitive yet stubborn American Cocker Spaniel for recalls when she becomes distracted. Great service, item arrived promptly even though it was on back order. I assumed it would take weeks, however there was only about a week delay. Due to item not being in stock, when it came in it was Express posted at no extra cost. Great company. Will be recommending others.”

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Posted 3 months ago

“Amazing product! Super fast delivery too. Tania did an amazing job catching my item before it was sent out as I put the wrong address! Thanks T :)”

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Posted 4 months ago

“Prompt communication and delivery of product. Good service and happy with service.”

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Posted 4 months ago

You deserve the good service, Paula. Thank you!

Posted 4 months ago

“Always more than happy to assist with queries, and quick deliveries too”

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Posted 5 months ago

“The DogLine have been nothing short of incredible. When I submitted my order online, I was called before shipping out to ensure what I ordered would suit my dogs + area. They took extra care and it made the experience memorable, especially when I received my tracking information within hours of the call.”

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Posted 5 months ago

The Dog Line is rated 4.9 based on 1,273 reviews