The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,302 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Write Your review

Tell us how The Dog Line made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Dog Line 5 star review on 29th April 2025

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we adopted Frankie our English Springer we had trouble with training her to stay away from the gardens and had a fear that she would escape our 1-acre property. When she was inside she kept sneaking to the bedrooms and destroying the kid's toys. We purchased a DogWatch Electic Hidden Dog Fence with the Premium Collar as well as the Indoor Disc. When I contacted The Dog Line their staff were extremely helpful and put together a package to suit our property and talked me through every step on installation. The fence changed Frankie’s behavior immediately and within 1 week she knew her boundary. It saved our gardens and has kept her safe ever since. The indoor disc is amazing to aid teaching boundaries and keep Frankie off furniture or away from a room. As soon as she hears the beep, she stops and backs away. It’s rare that she needs an actual correction. I love the system and strongly recommend getting one. The customer service from The Dog Line Staff is second to none. When I needed a warranty repair they understood the urgency and I had the replacement part within 2 days. If you are considering a proximity fence, you can’t go past this one. Easy to setup, works amazing and is top quality with a great company. Thank you The Dog Line!”

The Dog Line 5 star review on 21st December 2023

Helpful Report

Posted 1 year ago

“Purchased the mini educator ecollar and it’s amazing! All staff have been super helpful, we purchased the second collar for our other dog. Highly recommend this company 5* from us!!”

Helpful Report

Posted 1 day ago

“Easy fantastic setup! Never used or owned a boundary collar = absolutely AMAZING, quick installation and dogs very clicked on quickly. Works wonders!!!”

Helpful Report

Posted 2 days ago

“Easy to set up, quick delivery. Our walks are a lot more enjoyable now for both my dog and myself, he responds well to vibrate, I have only used the other setting when he was in full flight chasing birds.”

Helpful Report

Posted 2 weeks ago

“I bought our dog line electric fence system about 18 months ago. It works amazingly. I can't fault it. We have a large German Shepherd that would jump over fences. He now knows exactly where the line is. It has given me peace of mind as I can go out and know he'll be there when I get home. I'm not much of a dog trainer but he learnt very quickly. Price is a lot cheaper than putting in fencing. It is works just as it's supposed to. Thank you👍👍👍”

Helpful Report

Posted 2 weeks ago

“I cannot express how much the Pet Barrier fence system has changed EVERYTHING for us. We live on a rural property. Our 3 year old Neopolitan Mastiff Apollo (60kg) was escaping our fences daily to chase cattle on a neighbouring property. We had tried everything to stop him and the constant anxiety it was causing for our whole family and the neighbours was intense. On a Sunday afternoon after a particularly bad chasing event I was at my wits end and starting googling training collars and found The Dog Line. I made the call to find out what my options were. Colin was amazing. My husband I sat at the dining table with Colin on speaker phone going through our options. Colin helped us to understand why the fence system would be a better option for our size property and the issues we were having with Apollo. He guided us through calculating exactly how much wire we would need to fence our 1 acre house yard and took all the guess work out of getting exactly the right system. He had a comprehensive quote in my inbox the same day. The system was shipped the day payment was made and we received it 2 days later. My husband spent those 2 days watching all of Colin’s instructional videos on the Dog Line website and on YouTube. The fence system was very easy to install. We had a couple of questions and we were able to call Colin and get immediate answers. We did the training with Apollo that Colin recommended and Apollo immediately responded. I have waited a month before writing this review. This system has been a total game changer. Apollo does not leave the yard anymore unless he is on a lead and being walked by a family member. We do not have to monitor his every movement in fear of his roaming and getting into mischief. He will happily lay in the sun and exist within his boundary without issue. We have all noted that he is calmer and easier to manage now that he has a clear boundary. We no longer have to lock him up when we go out. Our neighbours are thrilled that he has not once been on their property since installing the system. From that very first phone call til now I have been extremely impressed with Colin and the dog Line and would not hesitate to recommend to everyone. We had a major problem and found the right person with the knowledge, experience and right product to solve it. Thank you Colin.”

Helpful Report

Posted 2 weeks ago

“Best thing we ever purchased to stop our two beagles from digging under our fence and disappearing for days in the hills.”

Helpful Report

Posted 1 month ago

“The Dog Line are always supportive and helpful. I have needed assistance twice with my educator collar and they have been great. Even when I ordered the wrong product they rang to question and cancelled the order. The whole team are Fab.”

Helpful Report

Posted 1 month ago

“Fantastic customer service...The dog line keeps my German Shepherds and Chihuahua's safe and contained.”

Helpful Report

Posted 1 month ago

“I have order two barking collars for my two dogs a few years ago and both collars worked immediately. I have a double coat blue heeler and did have a short coat bull arab. The double coat I needed to clipped around the neck and the collar worked better. I didn't find I needed to tighten the collars to keep the device against the dogs neck, the collar would naturally hang and touch skin. Both collars are still working great. The effects on both dogs have never caused my dogs pain just some discomfort when they feel the effects. I have just ordered more batteries, I accidentally submitted two orders, I tried to call the office but no answer. They immediately called me back and cancelled my double order. My funds were returned very quickly also. It was an express post and it arrived the following g week. I recall speaking to the office before purchasing my collars a few years ago and the lady was very helpful. I give this company and their product a 10/10 due to the excellent and friendly customer service and the fact the device works as advertised.”

The Dog Line 5 star review on 27th August 2025

Helpful Report

Posted 1 month ago

“Hi I have a Sports Dog training collar, which has been amazing. I hadn’t needed to use it for some time, but wanted to do some chicken training. The Dog Line service was extremely helpful. They sourced the problem; the collar was not picking up the signal and clarified my purchase dates. As it was still under warranty I received a replacement collar. It made my year! Thank you The Dog Online Highly recommended ⭐️”

Helpful Report

Posted 1 month ago

“Recently purchased two sport dog training collars and am very plaesed with the results that we achieving. Its been an absolute gamer changer, especially for our wheel biting Cattle Dog. Highly reccomend the dog line and its products. There collars have been an awesome training tool that I wish I had started using years ago. Its now complety stress free to walk our dogs anywhere, inclusing out bush with wildlife everywhere.”

Helpful Report

Posted 1 month ago

“Great products, great service, great advice on questions”

Helpful Report

Posted 2 months ago

“We purchased the groundskeeper system and are delighted to report it has been a success! We don’t have fences on our property and we’re having trouble with our 10 month old Labrador, “Tilly”, chasing us up the road which eventually leads to a highway. After a surprisingly short amount of training she is a very aware of the boundaries and doesn’t try to follow us off the property or wander away while we aren’t home. The communication with the company is excellent with someone always available to answer questions and give advice about set up and training. Highly recommended!”

The Dog Line 5 star review on 1st August 2025

Helpful Report

Posted 2 months ago

“Very quick delivery using express post. The package was prepared by The Dog Line within an hour of ordering and delivered to post office for postage that same afternoon. Ordered two menacing dog signs and a medium regulated dog collar. Colin was very accommodating and helpful.”

Helpful Report

Posted 2 months ago

“I purchased an e collar from The Dog Line, it arrived quickly & worked very well to teach my dogs, who were new to farm life, not to chase/eat chickens. Great product & service, highly recommend”

Helpful Report

Posted 3 months ago

“The service the dog line gave us was great. I bought a dog line for a naughty escape artist dutch Sheppard. I than bought another one for my partners place as my naughty dog and his hound would escape since than I have trained all my dogs to a dog a line. I live in the Central highlands in Tasmania we don't have any fences but with a dog line who needs a fence. I have had to return one collar due to dog chewing it was replaced as their warranty said. Nothing is to much for the Dog line. My only advice is don't buy a cheap one as they can burn the dogs. I would not hesitate to buy from them again a safe dog is a happy dog”

Helpful Report

Posted 3 months ago

“The dog line were great to deal with. Just shy of 2 years installed now and no issues, kept our 2 peanuts in the property well and the cable was easily bury-able. They did need the higher settings 6 and 7 though so its good the collars go strong enough”

Helpful Report

Posted 3 months ago

“We have the dogline boundary fence and have never had any issues it covers just over 5 acres. I also have the mini educator e collar and can’t fault that either. Great customer servide and friendly staff”

Helpful Report

Posted 3 months ago

“This is working a treat with my pup. She is learning very fast. Highly recommend”

The Dog Line 5 star review on 5th July 2025

Helpful Report

Posted 3 months ago

That's awesome news, Caroline! Thanks for sharing Sandy's great photo and awesome recall video using the ET300. She is lovely.

Posted 3 months ago

“Great to do business with. Fast freight.”

Helpful Report

Posted 4 months ago

The Dog Line is rated 4.9 based on 1,302 reviews