The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,295 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 29th April 2025

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we adopted Frankie our English Springer we had trouble with training her to stay away from the gardens and had a fear that she would escape our 1-acre property. When she was inside she kept sneaking to the bedrooms and destroying the kid's toys. We purchased a DogWatch Electic Hidden Dog Fence with the Premium Collar as well as the Indoor Disc. When I contacted The Dog Line their staff were extremely helpful and put together a package to suit our property and talked me through every step on installation. The fence changed Frankie’s behavior immediately and within 1 week she knew her boundary. It saved our gardens and has kept her safe ever since. The indoor disc is amazing to aid teaching boundaries and keep Frankie off furniture or away from a room. As soon as she hears the beep, she stops and backs away. It’s rare that she needs an actual correction. I love the system and strongly recommend getting one. The customer service from The Dog Line Staff is second to none. When I needed a warranty repair they understood the urgency and I had the replacement part within 2 days. If you are considering a proximity fence, you can’t go past this one. Easy to setup, works amazing and is top quality with a great company. Thank you The Dog Line!”

The Dog Line 5 star review on 21st December 2023

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Posted 1 year ago

“Fantastic customer service...The dog line keeps my German Shepherds and Chihuahua's safe and contained.”

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Posted 5 days ago

“I have order two barking collars for my two dogs a few years ago and both collars worked immediately. I have a double coat blue heeler and did have a short coat bull arab. The double coat I needed to clipped around the neck and the collar worked better. I didn't find I needed to tighten the collars to keep the device against the dogs neck, the collar would naturally hang and touch skin. Both collars are still working great. The effects on both dogs have never caused my dogs pain just some discomfort when they feel the effects. I have just ordered more batteries, I accidentally submitted two orders, I tried to call the office but no answer. They immediately called me back and cancelled my double order. My funds were returned very quickly also. It was an express post and it arrived the following g week. I recall speaking to the office before purchasing my collars a few years ago and the lady was very helpful. I give this company and their product a 10/10 due to the excellent and friendly customer service and the fact the device works as advertised.”

The Dog Line 5 star review on 27th August 2025

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Posted 1 week ago

“Hi I have a Sports Dog training collar, which has been amazing. I hadn’t needed to use it for some time, but wanted to do some chicken training. The Dog Line service was extremely helpful. They sourced the problem; the collar was not picking up the signal and clarified my purchase dates. As it was still under warranty I received a replacement collar. It made my year! Thank you The Dog Online Highly recommended ⭐️”

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Posted 2 weeks ago

“Recently purchased two sport dog training collars and am very plaesed with the results that we achieving. Its been an absolute gamer changer, especially for our wheel biting Cattle Dog. Highly reccomend the dog line and its products. There collars have been an awesome training tool that I wish I had started using years ago. Its now complety stress free to walk our dogs anywhere, inclusing out bush with wildlife everywhere.”

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Posted 2 weeks ago

“Great products, great service, great advice on questions”

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Posted 4 weeks ago

“We purchased the groundskeeper system and are delighted to report it has been a success! We don’t have fences on our property and we’re having trouble with our 10 month old Labrador, “Tilly”, chasing us up the road which eventually leads to a highway. After a surprisingly short amount of training she is a very aware of the boundaries and doesn’t try to follow us off the property or wander away while we aren’t home. The communication with the company is excellent with someone always available to answer questions and give advice about set up and training. Highly recommended!”

The Dog Line 5 star review on 1st August 2025

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Posted 1 month ago

“Very quick delivery using express post. The package was prepared by The Dog Line within an hour of ordering and delivered to post office for postage that same afternoon. Ordered two menacing dog signs and a medium regulated dog collar. Colin was very accommodating and helpful.”

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Posted 1 month ago

“I purchased an e collar from The Dog Line, it arrived quickly & worked very well to teach my dogs, who were new to farm life, not to chase/eat chickens. Great product & service, highly recommend”

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Posted 1 month ago

“The service the dog line gave us was great. I bought a dog line for a naughty escape artist dutch Sheppard. I than bought another one for my partners place as my naughty dog and his hound would escape since than I have trained all my dogs to a dog a line. I live in the Central highlands in Tasmania we don't have any fences but with a dog line who needs a fence. I have had to return one collar due to dog chewing it was replaced as their warranty said. Nothing is to much for the Dog line. My only advice is don't buy a cheap one as they can burn the dogs. I would not hesitate to buy from them again a safe dog is a happy dog”

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Posted 1 month ago

“The dog line were great to deal with. Just shy of 2 years installed now and no issues, kept our 2 peanuts in the property well and the cable was easily bury-able. They did need the higher settings 6 and 7 though so its good the collars go strong enough”

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Posted 1 month ago

“We have the dogline boundary fence and have never had any issues it covers just over 5 acres. I also have the mini educator e collar and can’t fault that either. Great customer servide and friendly staff”

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Posted 1 month ago

“This is working a treat with my pup. She is learning very fast. Highly recommend”

The Dog Line 5 star review on 5th July 2025

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Posted 2 months ago

That's awesome news, Caroline! Thanks for sharing Sandy's great photo and awesome recall video using the ET300. She is lovely.

Posted 1 month ago

“Great to do business with. Fast freight.”

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Posted 3 months ago

“Have purchased from The Dog Line a couple of times now, We have always had very prompt and exceptional service from them, Fantastic quality products”

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Posted 4 months ago

“The Dog Line promised good service and the delivered that and more. Recommended. They phoned me to advise a few days delay with despatch, which I appreciated. The bark collar I purchased does everything it says it would and my life is starting to get back to some semblance of notmal.”

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Posted 4 months ago

“Have now made two purchases and very happy with them”

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Posted 4 months ago

“These guys are the best! I had accidentally ordered the wrong long hair attachment for a collar and they not only picked up my error, they went out of their way to call me to check. Without hesitation they sent me the correct one which was actually a little more, though they were happy to swap it over. Good old fashioned customer service the way it should be. Will use these guys again in a heartbeat. Thank you! Liz G”

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Posted 5 months ago

“Great product and great service! Bought my first boundary fence system 6 years ago and worked great until ants ate the control box, so happy to order another one. Highly recommend!”

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Posted 6 months ago

“great customer service fast delivery helpful staff / resources with videos etc great product”

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Posted 6 months ago

“Excellent customer service, the team emailed and helped me find the right collar to suit my dog. Quick turn around, received my product within a week.”

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Posted 6 months ago

The Dog Line is rated 4.9 based on 1,295 reviews