The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,372 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Write Your review

Tell us how The Dog Line made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Dog Line 5 star review on 24th March 2026

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely stopped our dogs from jumping the fence and escaping. Saved us $$ thousands”

Helpful Report

Posted 3 months ago

Hi Rob, we really appreciate your feedback! Stopping fence jumping and preventing dogs from escaping is one of the key benefits of our dog training collars, so it’s great to hear it’s worked so effectively for you. Not only does it improve safety, but it also helps avoid potential damage, fines, or other unexpected costs. Thanks again for trusting The Dog Line with your dog training needs!

Posted 3 months ago

“Love these collars. Had boundary collars over many years for all our dogs as we live on a very busy road. The collars are really reliable and the dog line are so easy to deal with always given us great service. Wouldn’t go anywhere else”

Helpful Report

Posted 3 months ago

Hi Leanne, Thank you so much for your continued support and for sharing your experience! We’re thrilled to hear that our boundary dog collars have provided reliable, long-term safety for your dogs—especially living near a busy road where secure containment is so important. It’s great to know you’ve trusted our collars over the years and that they’ve consistently delivered the performance and peace of mind you need. We also truly appreciate your kind words about our customer service—making things easy and supportive for our customers is always a top priority for us. Thanks again for choosing The Dog Line. We’re always here if you need any assistance with your dog containment system or training needs. Warm regards, The Dog Line Team

Posted 3 months ago

“We have the 1200 fence barrier. It is a great product that has kept our dogs contained even now when it is turned off! Very responsive service when we needed some extra wire.”

Helpful Report

Posted 3 months ago

Thank you, Martin, for your great feedback! We’re so pleased to hear that your FM1200 fence barrier system - https://www.thedogline.com.au/electric-dog-fences/dogwatch has been such an effective solution for keeping your dogs safely contained. It’s especially impressive that your dogs continue to respect the boundary even when the system is turned off—a true testament to consistent training and the system’s reliability. We’re also glad our team could assist quickly when you needed additional boundary wire. Providing responsive service and ongoing support is something we’re committed to for every customer. Thanks again for your recommendation and for choosing us to help keep your dogs safe and secure!

Posted 3 months ago

“Great service and response to issue. Have had dog fence on for 10 years and have had very little issue. Dogs respect boundaries and we feel Secure leaving them out while we aren’t home”

Helpful Report

Posted 3 months ago

Thank you, Chris, for your fantastic feedback! We’re delighted to hear that your dog fence system has been performing reliably for over 10 years— https://www.thedogline.com.au/electric-dog-fences/pet-barrier longevity like that is exactly what we aim for. It’s great to know you’ve experienced minimal issues and that our team could provide prompt, helpful support whenever needed. Most importantly, we’re glad your dogs clearly respect their boundaries, giving you the confidence and peace of mind to leave them safely outdoors while you’re away. That sense of security is what our containment systems are all about. We truly appreciate your continued trust and support. If you ever need assistance, upgrades, or maintenance tips, we’re always here to help!

Posted 3 months ago

“Amazing service!! Staff went to great lengths to answer queries quickly. Ordered delivered in under a week.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind feedback, Jennifer! We’re thrilled to hear that you had an amazing experience with our customer service team. Providing fast, helpful support and quick delivery is something we take pride in, so it’s great to know we met your expectations. If you ever have more questions or need assistance in the future, we’re always here to help. Thanks again for choosing us—we truly appreciate your support!

Posted 3 months ago

“This company is fantastic their products are amazing. Service is brilliant always prompt & helpful. Thanks for keeping our dogs well behaved & safe.”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you so much for your kind words! We’re absolutely delighted to hear that you’re happy with both our products and service. Providing high-quality dog training and containment solutions, along with prompt and helpful customer support, is what we strive for every day. It’s wonderful to know our products are helping keep your dogs well behaved, safe, and secure at home. We truly appreciate your support and trust in our team. If you ever need any advice, product support, or help with your dog training journey, we’re always here for you. Thanks again for choosing us to help keep your dogs happy and safe 🐾

Posted 3 months ago

“I purchased pet fence for large dogs this product is amazing works a treat with no problems easy to install and use and now I can have peace of mind that I can leave my gate open my dogs will still be safe and secure on my property. Love this product worth every dollar”

Helpful Report

Posted 3 months ago

Hi Amanda, Thank you so much for your wonderful feedback! We’re thrilled to hear that your pet fence for large dogs is working so effectively and giving you true peace of mind. Knowing your dogs can stay safe, secure, and contained—even with the gate open—is exactly what our dog containment systems are designed to achieve. It’s great to hear you found the system easy to install and use, and that it’s delivering reliable performance without any issues. Your experience highlights just how effective a quality dog fence solution can be for large dog breeds and busy households. We really appreciate your support and are so glad you feel it’s worth every dollar. If you ever need any assistance, upgrades, or advice on getting even more from your system, our team is always here to help. Thanks again for choosing us to keep your dogs safe and happy! 🐾

Posted 3 months ago

“I’ve spent a significant amount of money with this company, and unfortunately, most of it has been wasted. I initially purchased two BC6 Barking Dog Training Collars. They worked well at first, but over time — even after multiple battery replacements — they stopped functioning properly. I then purchased two more, thinking it may have been a one-off issue, but experienced the same problems again. After contacting support, I was advised to upgrade to the Barkless Pro BP-504 E-Collar with Bark Counter as the best solution. I purchased these, followed all instructions (fully charged, properly fitted), and tried them on three separate occasions. They simply do not work at all. At this point, I’m extremely disappointed. I’ve spent hundreds of dollars and have nothing to show for it. Based on my experience, I can’t recommend these products. I would appreciate a response from the company and a proper resolution to this ongoing issue.””

Helpful Report

Posted 3 months ago

Hi Clinton, Thank you for taking the time to share your detailed feedback. At The Dog Line Pty Ltd, we take customer experiences seriously, especially when it involves multiple purchases and ongoing concerns with dog training and barking collar solutions. We’re genuinely sorry to hear about the challenges you’ve experienced with the BC6 Barking Dog Training Collars as well as the Barkless Pro BP-504 E-Collars. While these products are designed to support consistent bark control and effective dog training when used correctly, we understand that your experience has not met expectations despite following the recommended setup and usage guidelines. Given the repeated issues you've described across multiple units, this is not the level of reliability or performance we aim to deliver. We would like the opportunity to properly review your case, including the specific devices, setup conditions, and usage environment, so we can identify what went wrong and work toward a fair resolution. Please contact our support team directly at 1300 843 364 with your order details.

Posted 3 months ago

“I tried everything to keep her in then a friend told me about dog line and she doesn’t even try anymore so it’s now on my egg eating dog works a treat”

Helpful Report

Posted 4 months ago

Thank you Debbie, for sharing your success! We’re thrilled to hear that The Dog Line dog fence system has made such a difference in keeping your dog safely contained and even stopping the egg-eating behaviour. Our electronic dog fence is designed to provide a safe, effective, and stress-free way to manage your dog’s boundaries. Hearing that your dog no longer tests the limits is exactly the result we aim for—peace of mind for you and a safe environment for your pet. Thank you for trusting The Dog Line for reliable dog containment solutions!

Posted 4 months ago

“hi Guys. The system works so well . we have had 4 dogs on the system at different times. currently a 4 year old calpy and a 9 year old jack Russell. Battery last 12 months or more I replace them every 12 months . very good Quality wire which makes a big difference 👍”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your kind feedback! We're thrilled to hear that your dog containment system has been working so well across multiple dogs over the years — including your Kelpie and Jack Russell. It’s great to know you’ve found the battery life reliable (lasting 12+ months) and that the high-quality boundary wire has made a noticeable difference in performance and durability. That’s exactly what we aim to deliver with every system. We really appreciate you trusting us with your dogs’ safety and training. If you ever need support, upgrades, or advice on getting the best out of your electric dog fence system, we’re always here to help. Thanks again for choosing us! 🐾

Posted 4 months ago

“I have previously installed the dog line system to keep my very active Harrier within our 16 acre property. Works an absolute treat and highly recommend this to everyone. I recently purchased an additional 4 mini collars for our 4 min foxies. They used to run into next doors paddock and chase the sheep. Not any more. They have learnt the boundaries of our property now and we are very happy. Great product.”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for your fantastic review and for continuing to trust The Dog Line 😊 We’re delighted to hear your dog containment system has been working so effectively across your 16-acre property, especially for an active Harrier. It’s great to know the additional mini collars have also been a success for your Fox Terriers, helping them learn their boundaries and safely stay within your property. Reliable, consistent boundary training is exactly what our dog fencing and pet containment systems are designed to achieve. We really appreciate you sharing your experience, particularly how the system has helped prevent your dogs from roaming and chasing livestock — that’s a huge benefit for both safety and peace of mind. Thank you again for your recommendation and support. If you ever need further advice on your dog fence system, additional collars, or training guidance, our team is always here to help.

Posted 4 months ago

“Fast , prompt delivery and great follow-up instruction for new collar setup. We have Sport Dog collar set up and also the Invisible Dog Fence. Great products. Thanks Dog Line.”

Helpful Report

Posted 4 months ago

Hello dear, Thank you for your great feedback 😊 We’re very pleased to hear that your order arrived quickly and that the follow-up instructions made setting up your new collar simple and straightforward. It’s fantastic to know you’re having a positive experience with both your SportDOG collar and your Invisible Dog Fence system. Providing reliable, easy-to-use dog training collars and pet containment systems is exactly what we aim for. We really appreciate your support and are glad you’re happy with the products and service. If you ever need further assistance with your dog fence system, collar setup, or training advice, our team is always here to help.

Posted 4 months ago

“Really easy to navigate and the service is excellent 👌”

Helpful Report

Posted 4 months ago

Thanks so much for your kind feedback! We’re thrilled to hear you found our website easy to navigate and that you had an excellent experience with our service. At The Dog Line, we’re committed to making it simple to find the right dog training products and providing fast, reliable customer support every step of the way. Your support means a lot to us, and we look forward to helping you again with your dog training needs 🐾

Posted 4 months ago

“Many good training devices and I always tell my customers to use most of their products. Whenever I need information or advice they always take the time to explain and fix any problems if any (have had very few). Every product I have purchased has worked as good as or better than expected. I have been running a boarding kennel and training school for over 30 years and have saved many dogs lives by recommending these products.”

Helpful Report

Posted 5 months ago

Thank you so much John for your incredible feedback and for trusting The Dog Line over the years. It means a lot to us, especially coming from someone with over 30 years of experience running a boarding kennel and dog training school. We’re proud to provide professional-grade dog training solutions, including our bark control collars, remote training collars, and other behaviour training devices that trainers and dog owners can rely on. It’s great to hear that our products have consistently performed as expected—or even exceeded expectations—and that our team has been able to support you with helpful advice whenever needed. Knowing that The Dog Line products have helped improve behaviour and even save dogs’ lives is exactly why we do what we do. Thank you again for your continued support and for recommending our dog training tools to your customers—we truly appreciate it. 🐾

Posted 4 months ago

“The dog line has excellent customer services. Colin rang me on the weekend to step me through an issue I was having with the signal not reaching my dogs collars. 10 minutes later we had the system up and running again. Sad to say from my end...it was operated error. The system was faultless”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words and for sharing your experience with The Dog Line! We’re thrilled to hear that our customer service team, especially Colin, was able to quickly assist you and get your dog training collar system back up and running. We understand how important reliable performance is when it comes to effective dog training and behaviour control, so it’s great to know everything is now working exactly as it should. No need to feel bad at all—these things happen, and we’re always here to help troubleshoot any issues, whether it’s setup, signal range, or general operation. Our goal is to make sure you and your dogs get the best possible results with a system that is safe, effective, and easy to use. Thanks again for choosing The Dog Line—we’re always here if you need support with your remote dog training collar or anything else in the future!

Posted 4 months ago

“Always excellent service. Nothing is too hard for those guys to sort out.”

Helpful Report

Posted 5 months ago

Thank you Lynne, for your kind words! We’re delighted to hear that you’ve had a great experience with The Dog Line team.

Posted 4 months ago

“Very good staff and good with giving out tracking”

Helpful Report

Posted 5 months ago

Thank you for your kind words, Darcie! We’re thrilled to hear that our The Dog Line team provided excellent support and kept you informed with tracking updates. Providing friendly, reliable service for our dog training collars, remote trainers, and containment systems is always a top priority. We appreciate your trust in us and are glad we could make your experience smooth and stress-free!

Posted 4 months ago

“Quick to deliver. Communication well. Happy to recommend”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear that your order arrived quickly and that our team’s communication met your expectations. At The Dog Line, we strive to provide fast, reliable service and support for all your dog training collars, remote trainers, and containment systems. We really appreciate your recommendation and your trust in The Dog Line for your dog training needs!

Posted 4 months ago

“Custumoer servuce is great. Very helpful and went out of their way to assist me. Very happy with my pager collar. One of my dogs is going deaf and it makes calling both of them when they are out the back of our 1 1/2 acre garden. Very pleased.”

Helpful Report

Posted 6 months ago

Thank you Janene, We’re delighted to hear that our customer service team was able to assist you and make a difference with your pager collar. It’s great to know the system is helping you manage your dogs, especially with one going deaf, across your 1½-acre garden. At The Dog Line, our goal is to provide reliable and effective dog training and communication solutions that make life easier for both pets and owners. We’re thrilled that you’re very pleased with your pager collar and the results it’s delivering!

Posted 4 months ago

The Dog Line is rated 4.9 based on 1,372 reviews