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The Dog Line Reviews

4.9 Rating 1,372 Reviews
98 %
of reviewers recommend The Dog Line
4.9
Based on 1,372 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read The Dog Line Reviews

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 24th March 2026
Leanne
The Dog Line 5 star review on 11th December 2025
Maree P
The Dog Line 5 star review on 27th August 2025
Nicole C
The Dog Line 5 star review on 1st August 2025
Karen J
The Dog Line 5 star review on 11th June 2024
Alice W
The Dog Line 5 star review on 11th June 2024
Alice W
The Dog Line 5 star review on 5th January 2024
Guenevere M
227
Anonymous
Anonymous  // 01/01/2019
Colin is very knowledgeable & is willing to help in any way he can. It so good to be able to actually talk to someone & Colin gets it our dog is not just a pet but a family member where we want to keep her safe on our property she learnt her boundaries very quick. We recommend Colin & this product anytime.
Helpful Report
Posted 1 month ago
Thank you for your wonderful feedback, Keefe family! We're delighted to hear that your dog learned her boundaries so quickly and is now safely contained on your property. At The Dog Line, we understand that dogs are much more than pets—they're valued family members, and keeping them safe is always our top priority. Colin is passionate about helping dog owners find the right dog containment and training solutions, and we're glad his knowledge and support made a positive difference for you. Thank you for recommending our hidden dog fence system and our team. We truly appreciate your trust and are always here to help whenever you need us.
Posted 1 month ago
Colin is so knowledgeable & very helpful We are so happy with our dog line product had this going on 10years now our dog is a kelpie she is so clever she had worked out it was not working but soon as we replaced the battery by Colin who is based in Malaga our dog now knows the the fence line is working again bless her but thanks to Colin testing out our equipment even after 10years still going strong stopping our Kelpie crossing the fence line. We don't normally give feedback but with dog line we had to because we want to let people know this product helps & saves your fur baby the Keefes Family from the Eastern Hills. Thanks Colin.
Helpful Report
Posted 1 month ago
Thank you, Keefe Family, for taking the time to share your experience! We're thrilled to hear that your Dog Line hidden dog fence system has been helping keep your Kelpie safely contained for nearly 10 years. It's wonderful to know that after a simple battery replacement and equipment check, your clever Kelpie quickly recognised that the dog fence was fully operational again. Stories like yours demonstrate the reliability and long-term value of a quality electronic dog fence system when properly maintained. Colin is passionate about helping dog owners keep their dogs safe, and we're pleased that his knowledge and support continue to make a difference, even a decade after your original purchase. Thank you for your kind words and recommendation. Knowing that our pet containment system has helped protect a valued family member means a great deal to us. We appreciate your trust in The Dog Line and look forward to supporting you for many more years to come.
Posted 1 month ago
Great service, terrific product, would def recommend🙂
Helpful Report
Posted 1 month ago
Thank you for your kind words, Amy! We're thrilled to hear that you were happy with both our service and your Dog Line product. Providing reliable dog containment solutions and exceptional customer service is what we strive for every day. It's wonderful to know that your experience met your expectations and that you would confidently recommend The Dog Line to others. Thank you for your support and for choosing The Dog Line for your dog fencing needs.
Posted 1 month ago
When I visited our WA family in February, this year, I was asked to arrange for a new dog fence at their new property. I chose Dog Line because of the discussions I had with Colin who arrived, with the end of a miserable cold, to help with the final setup of the dog line and dog collar. The fence line has never failed whereas the dog collar never worked???. As I had returned to Victoria, it wasn't until I came back in June that I contacted Colin who remembered the job and talked me through the problem. The answer was simple. The battery was not touching the connector which had been flattened when battery was initially inserted. Now all appears to be working and dog is happy. Despite, no contact with your company for4.5 months, communication was immediate and Colin talked me through the issue, to a happy conclusion Thanks Guys. We are happy to recommend Dog Line and it's products. Cheers Michael
Helpful Report
Posted 1 month ago
Thank you for the wonderful review, Michael. We're delighted that you chose The Dog Line when helping your family set up a new electronic dog fence system for their property in Western Australia. Colin is passionate about ensuring every customer gets the best possible result, so we're pleased he could assist with the final installation despite not being at his best that day. While it was frustrating that the dog collar wasn't working initially, we're glad the issue turned out to be a simple battery connector adjustment. One of the benefits of choosing The Dog Line is that our support doesn't end after installation. Even after several months, Colin was happy to help troubleshoot the problem and get the dog fence collar operating correctly. It's great to hear that the underground dog fence continues to perform flawlessly and that your dog is now safely contained and happy on the property. Providing dependable dog containment solutions backed by knowledgeable customer service is exactly what we strive for. Thank you for your recommendation and for trusting The Dog Line. We truly appreciate your support and are always here whenever you need assistance.
Posted 1 month ago
When I visited our WA family in February, this year, I was asked to arrange for a new dog fence at their new property. I chose Dog Line because of the discussions I had with Colin who arrived, with the end of a miserable cold, to help with the final setup of the dog line and dog collar. The fence line has never failed whereas the dog collar never worked???. As I had returned to Victoria, it wasn't until I came back in June that I contacted Colin who remembered the job and talked me through the problem. The answer was simple. The battery was not touching the connector which had been flattened when battery was initially inserted. Now all appears to be working and dog is happy. Despite, no contact with your company for4.5 months, communication was immediate and Colin talked me through the issue, to a happy conclusion Thanks Guys. We are happy to recommend Dog Line and it's products. Cheers Michael
Helpful Report
Posted 1 month ago
Thank you, Michael, for sharing your experience with The Dog Line. We're delighted to hear that your electronic dog fence system has been performing reliably and keeping your family dog safe and secure. It's great that Colin was able to quickly diagnose the issue with the dog fence collar, even several months after the original installation. Sometimes the simplest solutions can be the hardest to spot, and we're pleased that a quick adjustment to the battery connector got everything working properly again. At The Dog Line, we pride ourselves on providing ongoing customer support long after the purchase and installation process is complete. Knowing that both the fence system and collar are now working as intended—and that your dog is happy and safely contained—makes our day. Thank you for your recommendation and for trusting The Dog Line for your family's dog containment needs.
Posted 1 month ago
Used this collar for 10 years - tried other brands, this is the only one that works for me and my dog (dachshund)
Helpful Report
Posted 1 month ago
Thank you, Tracey, for your loyal support and wonderful review! We're honoured to hear that you've been using The Dog Line collar for over 10 years. There's no better endorsement than a customer who has trusted our products for a decade. It's especially rewarding to know that after trying other brands, you've found our dog training collar to be the only one that consistently delivers the results you need for your Dachshund. Thank you for choosing The Dog Line and for sharing your experience. We truly appreciate your continued trust and look forward to supporting you and your dog for many more years to come. 🐾
Posted 1 month ago
Had tried a few different types of dog electric fencing and dog line works would highly recommend it
Helpful Report
Posted 1 month ago
Thank you, Tracey, for your fantastic review and recommendation! We're pleased to hear that after trying several different dog electric fencing systems, you found The Dog Line to be the solution that works best for you and your dog. Our goal is to provide a reliable, effective, and safe dog containment system that gives pet owners confidence while allowing their dogs the freedom to enjoy their property. Your recommendation means a lot to us and helps other dog owners find a trusted electric dog fence solution that delivers real results. Thank you for choosing The Dog Line. We appreciate your support and are delighted that our dog fencing system has met your expectations. 🐾
Posted 1 month ago
Installed the underground dog line about six months ago and it’s the best thing we have done! Great product along with wonderful customer service from Colin, have had to call with a couple of silly questions any always helps me sort it out then and there. Where do you find thy these days?! Happily recommend!
Helpful Report
Posted 1 month ago
Thank you for your wonderful 5-star review, Joanna! We're delighted to hear that your underground dog fence system has been working so well over the past six months. Providing a safe and reliable dog containment solution is exactly what we aim for, and it's great to know the system has been one of the best investments for your dog's safety and freedom. At The Dog Line, we believe that ongoing customer support is just as important as the product itself. Colin is always happy to help with any questions, big or small, to ensure your dog fence system continues to perform at its best. Thank you for recommending The Dog Line's underground dog containment system. We truly appreciate your support and are thrilled that both our product and customer service have exceeded your expectations. We look forward to helping you and your dogs for many years to come! 🐾
Posted 1 month ago
I love this system to keep my dogs safe and contained in the yard. They don’t cross the open gate and I know they will be home when I drive in. Great support on the phone and prompt postage on batteries when needed. Highly recommend this system and Colin and his team.
Helpful Report
Posted 2 months ago
Thank you, Sarah, for your wonderful 5-star review and recommendation of The Dog Line. We’re delighted to hear that your dog containment system is helping keep your dogs safe, secure, and confidently contained in your yard — even with the gate left open. One of the biggest benefits of an electronic dog fence system is the peace of mind it provides, knowing your dogs will stay safely at home when you arrive or leave the property. It’s fantastic to hear the system has been so reliable and effective for your dogs. We also truly appreciate your kind words about our customer support, fast battery postage, and the service provided by Colin and the team. At The Dog Line, we’re committed to providing not only high-quality dog containment systems and training collars, but also ongoing support to help customers get the best results for their pets. Thank you again for your support and recommendation — it means a great deal to our team.
Posted 2 months ago
We have a Labrador and a Golden Retriever . We had fenced our property we thought to keep the dogs safe but the Retriever pushed over or under and found a way out and of course the Labrador was following . Can't remember how we found the dog line but it was the best money we could have spent for peace of mind . The dogs were almost aware of it immediately . Now we are assured our dogs won't escape chasing kangaroos or other wild things . Our fence goes around five acres and works fine . We even bought the " armchair saving " version to go around our fishpond which the Retriever was fond of diving in destroying the plants . The only thing I would warn of is check your collar batteries because once they die the fence will not work because the collars will not pick up the signal .
Helpful Report
Posted 2 months ago
Thank you, Eileen, for your amazing 5-star review and for sharing your experience with The Dog Line. We’re so pleased to hear that your dog fence system has given you true peace of mind for your Labrador and Golden Retriever across your five-acre property. Large, intelligent dogs like Labradors and Golden Retrievers can be expert escape artists, especially when wildlife like kangaroos grab their attention. It’s fantastic to know your electronic dog fence worked so quickly and effectively, helping keep your dogs safe and secure without the stress of constant escapes. We also love hearing how the additional “armchair saving” setup around your fishpond helped protect your plants from your Retriever’s swimming adventures. Electronic pet containment systems are a great solution not only for boundary training, but also for protecting gardens, ponds, and other off-limit areas around the property. Thank you as well for the valuable tip about checking collar batteries regularly. Keeping dog fence collar batteries maintained is essential to ensure the receiver collars continue detecting the boundary signal properly and provide reliable containment at all times. We truly appreciate your support, your detailed feedback, and the wonderful video of your beautiful fur babies you shared. It’s incredibly rewarding to know our dog containment systems are helping keep pets safe while giving owners confidence and freedom on larger rural properties.
Posted 2 months ago
We had brought the boundary fence colar previously for all our 4 dogs.Works Great.Recently purchased the training colar and it works great to.
Helpful Report
Posted 2 months ago
Thank you for your continued support and for trusting The Dog Line with both your dog boundary fence collars and dog training collar needs. We’re thrilled to hear your boundary fence system has been working so well for all four of your dogs, and that your new remote training collar is also delivering great results. At The Dog Line, we’re committed to providing reliable dog containment systems and professional dog training collars that help keep dogs safe, secure, and well-behaved. It’s fantastic to know our products are helping manage multiple dogs successfully and making everyday training easier. We truly appreciate your review and ongoing support.
Posted 2 months ago
I live on a rural property in Central Victoria. I purchased my Dog Containment System from The Dogline in 2015, as i am the owner of Maremma Sheepdogs. My system still works today, as well as it did when i first had it installed around my property. I live on a very busy main road, and as Maremma's are notorious escape dogs, this system has never failed me. It has kept my dogs safe, and secure for all of these years. Colin, and his team are also very helpful with any questions you have. I highly recommend The Dog Line.
Helpful Report
Posted 2 months ago
Hi Anne-Maree, Thank you for sharing your experience and for your continued trust since 2015. It’s fantastic to hear that your dog containment system is still performing just as well today, especially on a busy rural property with Maremma Sheepdogs. Keeping your dogs safe and secure is exactly what we aim for, so your feedback truly means a lot. We’re also glad to hear Colin and the team have been able to support you whenever needed. Your recommendation is greatly appreciated, and we’re always here if you have any questions in the future.
Posted 2 months ago
Reasonably priced, great service and very thorough with explaining how the device works.
Helpful Report
Posted 2 months ago
Thank you for your wonderful feedback and for choosing The Dog Line. We’re delighted to hear you found our products reasonably priced and our customer service helpful and informative. At The Dog Line, we believe that providing thorough guidance on how our dog training collars and dog containment systems work is just as important as supplying high-quality products. Making sure every customer feels confident using their device safely and effectively is always our priority. We truly appreciate your support and are pleased to know you had a great experience with both our service and training solutions.
Posted 2 months ago
I highly recommend this this company customer service was excellent. And the delivery was within a couple of days and extremely happy with the device I purchased
Helpful Report
Posted 2 months ago
Thank you so much for your kind recommendation, Sara! We’re thrilled to hear that you had an excellent experience with our customer service and that your order arrived quickly. It’s great to know you’re extremely happy with your device—your satisfaction is exactly what we strive for. We appreciate your support and look forward to serving you again in the future!
Posted 2 months ago
We bought the pet barrier boundary line to keep our dog on our property and it has exceeded our expectations. The guys at The Dog Line provided extensive knowledge, advice and knew exactly what we needed. After getting another puppy, all it took was one phone call to organise another collar to keep our newest addition safe and at home High recommend the guys at The Dog Line
Helpful Report
Posted 2 months ago
Hi Steph, Thanks so much for your fantastic feedback! We’re thrilled to hear the pet barrier boundary line system has exceeded your expectations and is keeping your dog safe at home. It’s great to know our team could provide the right advice and help you find the perfect setup—and even better that adding a collar for your new puppy was quick and easy. We really appreciate your recommendation and look forward to supporting you and your dogs in the future!
Posted 2 months ago
My dogs use to escape all the time. We had the normal electric fence but was not effective. Getting Dogline radio fencing and collar was magic. So quickly my Lab & Maremma got trained so fast never to escape ever. We are very happy with the dogline system. Highly recommended to all.
Helpful Report
Posted 2 months ago
Thanks for your feedback, Salman! We’re thrilled to hear the Dogline radio fence system made such a difference for your Lab and Maremma. It’s great to know the training was fast and effective—especially after issues with a traditional electric fence. Our goal is to provide reliable dog containment solutions that give owners peace of mind and keep dogs safe at home. Your recommendation means a lot, and we’re glad you’re happy with the results. If you ever need support or advice on getting the most out of your dog fence system, we’re always here to help!
Posted 2 months ago
Great service, help with product choice. Fast delivery.
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Posted 3 months ago
Thanks so much! We’re really happy we could assist with your product choice and get it to you quickly. Appreciate your support and hope to serve you again soon.
Posted 2 months ago
Colin was very helpful & the collar arrived very well packed & was on time. I'll buy from these guy's again
Helpful Report
Posted 3 months ago
Hi Mark, thank you for your kind review! We’re really pleased to hear that Colin was able to assist you and that your collar arrived well packaged and on time. We take a lot of care in making sure orders are delivered promptly and securely, so it’s great to know that was your experience. We truly appreciate your support and are glad everything went smoothly from start to finish. It means a lot to hear you’d buy from us again, and we look forward to helping you whenever you need us next.
Posted 3 months ago
The DogLine has amazing customer service as well as as a great product. Messaged them over Easter expecting a response later in the week, and to my surprise a response came that day. Good customer service is rare these days and the dogline is outstanding. I wouldn't buy anywhere else. Have 3 mini collars, 800m of line and have had it for 12 years. One of the best purhases I have made for my dogs.
Helpful Report
Posted 3 months ago
Thank you so much for your kind words and continued support over the years Mark! We’re thrilled to hear that you’ve had such a positive experience with both our products and customer service. Providing fast, reliable support—even during busy periods like Easter—is something we take great pride in, so it means a lot to know it made a difference for you. It’s also fantastic to hear that your dog containment system, including the mini dog fence collars and 800m of boundary wire, has been performing reliably for over 12 years—that’s exactly the long-term quality and durability we aim to deliver. Your feedback highlights what we strive for every day: dependable dog training and containment solutions backed by outstanding customer service. We truly appreciate your loyalty and are honoured to be your go-to choice. If you ever need assistance, upgrades, or advice on dog training collars or fencing systems, we’re always here to help.
Posted 3 months ago
Products really work and customer service is great.
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Posted 3 months ago
Hi there, we appreciate your kind words! Knowing our dog training products are working well for you and that our customer service has met your expectations means a lot. Thanks for choosing The Dog Line!
Posted 3 months ago
The Dog Line is rated 4.9 based on 1,372 reviews