The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,303 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 29th April 2025

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to do business with. Fast freight.”

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Posted 5 months ago

“Have purchased from The Dog Line a couple of times now, We have always had very prompt and exceptional service from them, Fantastic quality products”

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Posted 6 months ago

“The Dog Line promised good service and the delivered that and more. Recommended. They phoned me to advise a few days delay with despatch, which I appreciated. The bark collar I purchased does everything it says it would and my life is starting to get back to some semblance of notmal.”

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Posted 6 months ago

“Have now made two purchases and very happy with them”

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Posted 6 months ago

“These guys are the best! I had accidentally ordered the wrong long hair attachment for a collar and they not only picked up my error, they went out of their way to call me to check. Without hesitation they sent me the correct one which was actually a little more, though they were happy to swap it over. Good old fashioned customer service the way it should be. Will use these guys again in a heartbeat. Thank you! Liz G”

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Posted 7 months ago

“Great product and great service! Bought my first boundary fence system 6 years ago and worked great until ants ate the control box, so happy to order another one. Highly recommend!”

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Posted 8 months ago

“great customer service fast delivery helpful staff / resources with videos etc great product”

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Posted 8 months ago

“Excellent customer service, the team emailed and helped me find the right collar to suit my dog. Quick turn around, received my product within a week.”

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Posted 8 months ago

“Fast, hassle-free delivery.”

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Posted 9 months ago

“Great product very effective”

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Posted 9 months ago

“Very happy with the collar worked first time we put it on our little dog again”

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Posted 11 months ago

“I would never buy this again. The battery pack is far too heavy for the cheap nylon collar that it's on - therefore the battery pack does nothing but constantly extend the size of the collar causing it to just come off the dog all together and renders the device an expensive and useless piece of kit. It's a very expensive waste of money and the supplier ignores emails.”

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Posted 11 months ago

“Always very helpful and have a knowledge of information”

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Posted 1 year ago

“The team at The Dog Line are alwasy super helpful, they always respond in a timely manner, and their products are industry leading.”

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Posted 1 year ago

“The customer service discussing the correct purchase was brilliant. THEN when I accidentally thought my two attempts via PayPal didn't go through and paid via credit card, meant I paid 3 times. Again the customer service was awesome, helpful and kept me up-to-date with several calls letting me know the status of the situation and return of my money. 10/10”

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Posted 1 year ago

“Friendly service, excellent advice and great product from The Dog Line.”

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Posted 1 year ago

“I haven't tried the remote training side of the collar yet, but the collar has certainly worked on the barking, she has not barked since I put it on her.”

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Posted 1 year ago

“remote dog trainimg collar , i bought this for my miniture dachsund to stop him barking at friends and family , it works great it makes him stop and listen to me , the ony small problem i have is the lengh of the collar it is way to long for a small dog”

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Posted 1 year ago

“Bad training. Go for fear free and liminally invasive options!!!”

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Posted 1 year ago

“Our little Maltese Shih Tuz is 4 1/2 years old. He loves to bark a lot when we go out & when some one walks past, driving our neigbour crazy. We purchased the dog line collar a few weeks ago now. Seems to be working really well. Some times he will still lets out a bark then stops. Mostly he just gives a little growl now. Would definitely recommend giving it a try.”

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Posted 1 year ago

The Dog Line is rated 4.9 based on 1,303 reviews