The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,372 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

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The Dog Line 5 star review on 24th March 2026

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great. Colin was very helpful as we misplaced our transmitter in our move and it was no bother to him at all to organise another for us. Would thoroughly recommend these guys.”

Helpful Report

Posted 6 days ago

Hi Sharon, Thank you for your lovely feedback! We're glad Colin was able to organise a replacement transmitter quickly and make everything hassle-free. We appreciate your recommendation and are always here to provide reliable support for your dog fence system whenever you need us. Thanks again for choosing The Dog Line! 🐾

Posted 6 days ago

“Ordered 3:00 and was del;ivered the following morning @ 9:30. excellent service.”

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Posted 1 week ago

Thank you for your fantastic review! We're so pleased to hear your order arrived so quickly! Providing fast dispatch and reliable Australia-wide delivery is something we take great pride in, so it's wonderful to know you got your order the next morning. Thank you for choosing The Dog Line. We appreciate your support and look forward to helping you again with your dog training, dog fence, and dog training collar needs in the future. Enjoy your new product!

Posted 6 days ago

“Fast friendly advice I had the problem with my ground keeper sorted in moments I have been very satisfied with queries regarding operation when necessary Thoroughly recommend this business”

Helpful Report

Posted 1 week ago

Hi Sharon, Thank you so much for your wonderful review! We're delighted to hear that we were able to quickly resolve the issue with your GroundKeeper dog fence and provide the friendly support you needed. At The Dog Line, we're committed to delivering expert advice and ongoing customer support to help our customers get the most from their hidden dog fence systems. It's fantastic to know you've always found our team helpful whenever you've had questions about operating your system. We truly appreciate your recommendation and your continued trust in us. If you ever need assistance with your GroundKeeper, dog fence accessories, or training advice, we're always here to help. Thanks again, Sharon! We hope you and your dog continue to enjoy many years of safe and reliable containment.

Posted 6 days ago

“I just wanted to give you some feedback: the DogLine is brilliant! We’ve been using it on our 10 acres for about 4 years now. Prior to that we had regular trouble and stress with our dogs escaping. They both responded well to the initial training, and we’ve had no problems since. It has taken all the stress away and we are all a lot happier and safer. I was sceptical at first, but am so glad we tried it. Thankyou from Juliet, Buster and Pepper”

Helpful Report

Posted 2 weeks ago

Thank you so much, Juliet, for sharing your wonderful experience! It means so much to hear that your Dog Line system has been keeping Buster and Pepper safely at home for the past four years. We're delighted that the initial training was such a success and that it's brought you lasting peace of mind across your 10-acre property. Knowing we've helped take away the stress of escaping dogs and made life happier and safer for your whole family is exactly why we do what we do. Thank you for putting your trust in us, especially after being understandably sceptical at first. We truly appreciate your support and wish you, Buster, and Pepper many more happy and safe years together!

Posted 2 weeks ago

“I hadn't used the collar for 10 years. Put a new battery in it for the next puppy, called the helpline to help me reset the unit and it is as good as new! Thanks to Colin for your help”

Helpful Report

Posted 2 weeks ago

Thank you, Simon, for your fantastic review! It's great to hear that after 10 years, all your collar needed was a new battery and a quick reset. We're so pleased Colin was able to help you get everything up and running again for your new puppy. Stories like yours are a great testament to the quality and longevity of our products. We truly appreciate your continued trust in The Dog Line, and we're always here if you need any advice or support in the future. Wishing you and your new puppy all the best with your training!

Posted 2 weeks ago

“We are on four acres. The dog line lets our two Healers run around about half of it, safely. We found our red Healer kept sitting at the door of the chicken coop, guarding it, not letting the chooks out. My Husband move the line to in front of the coop and now our chooks can go in and out. Very easy to move the boundary. Our dogs stay within the line while we're out all day working. Just got to watch when we walk the bins out, that we turn the line off, as the dogs come with us for an extended run. Love it. Best thing we ever purchased for piece of mind knowing the dogs were safe.”

Helpful Report

Posted 2 weeks ago

Hi Dean and Paula, Thank you for sharing your wonderful experience! It's fantastic to hear that your Dogline hidden dog fence has given your two Heelers the freedom to safely enjoy your four-acre property while keeping your chickens happy too. We love hearing real-life stories like yours, especially how easily you were able to adjust the boundary to solve the chicken coop issue. One of the biggest advantages of our electric dog fence system is the flexibility to change the boundary layout as your needs evolve. It's great to know your dogs confidently respect the boundary, giving you peace of mind while you're away at work. Thanks again for your kind words and for choosing The Dog Line. Knowing your dogs are safe while enjoying the space they love is exactly what we designed our dog containment system to do. We truly appreciate your support and wish you, your Heelers, and your chooks many more happy years together! 🐾

Posted 2 weeks ago

“Colin and the team were very helpful over the phone in helping me detect a break (from a fallen tree) in our dog line wire. We had it installed 8 years ago and this has been our first and only issue. Thanks Colin”

Helpful Report

Posted 2 weeks ago

Thank you, Melinda, for taking the time to share your experience! We're so pleased Colin and the team were able to help you quickly locate the wire break and get your Dog Line system back up and running. It's wonderful to hear that after 8 years, this has been the first issue you've experienced. That's exactly the kind of long-term reliability we aim to provide. We really appreciate your support over the years, and if you ever need assistance again, Colin and the team are always here to help. Thanks again for choosing The Dog Line!

Posted 2 weeks ago

“Absolutely amazing customer service today! I spent over 2 1/2 hours setting up my electric barrier fence and was having a few complications and decided to ring the helpline and honestly, I wish I just rang them from the start! They were able to talk me through the process of setting it up and fixing the issue that was wrong. He was super thorough and clear and I couldn’t be more happier with the product and the service!”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review Ariella & Will! We're delighted to hear that our team was able to help you get your electric barrier fence up and running. We know that setting up a new system can sometimes be challenging, so we're always happy to walk our customers through the process and make sure everything is working as it should. It's fantastic to know you're happy with both the product and the support you received. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. If you ever have any questions in the future, we're only a phone call away. Enjoy the peace of mind your new fence provides!

Posted 2 weeks ago

“Our dog line was installed October 2019 and was the first time I had cause for peace of mind with my Houdini dog. Nearly 6 years later, I contacted Dogline to troubleshoot an issue. The knowledge, customer centric focus and dedication to service are the things that make Dogline a stand out family owned and operated business. Dog line still fully operational and now contains two four legged terrorists (tiny and medium). Testament to the product(s) themselves.”

Helpful Report

Posted 3 weeks ago

Thanks, Heidi, for sharing your experience and for trusting The Dog Line for nearly six years! We're delighted to hear your system has given you peace of mind with your Houdini dog since 2019 and continues to reliably keep both of your "four-legged terrorists" safe at home. It's also wonderful to know our team's technical support, customer-focused service, and product knowledge made troubleshooting quick and easy. As a family-owned Australian business, we're committed to providing long-term support and dependable dog containment systems that stand the test of time. We truly appreciate your recommendation and look forward to helping keep your dogs safe for many more years to come.

Posted 3 weeks ago

“Very help full over the phone and gave good advice when i went into.the store Tje best priduct that worked on my american staffy”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review, Dean! We're delighted to hear our team was able to provide helpful advice both over the phone and in-store. It's even better to know our dog containment system has been the best solution for your American Staffy. Helping dog owners find reliable, effective products that keep their dogs safe is what we're passionate about. We truly appreciate your recommendation and thank you for choosing The Dog Line!

Posted 3 weeks ago

“I’ve had the dog line for nearly 9 years 3 dogs loving life on 2 acres Recommend this invisible fence to everyone”

Helpful Report

Posted 1 month ago

Thank you for your incredible support and for trusting The Dog Line for nearly **9 years**! We're thrilled to hear that your three dogs have been safely enjoying life on your **2-acre property** with our **invisible dog fence**. Long-term success stories like yours demonstrate the reliability and durability of our **electronic dog fence systems**, giving dogs the freedom to explore while providing owners with complete peace of mind. Your recommendation means a great deal to us, and we're grateful you've shared your experience with others looking for a safe, effective, and long-lasting **dog containment solution**. Thank you for being part of The Dog Line family, and we look forward to supporting you and your dogs for many more years to come!

Posted 4 weeks ago

“The dog line. Where to start? I found them online and started watching and learning from their videos which are very very informative. The girl I spoke to a little while ago was so helpful and very well educated on the products and I think her name was Tanya. Tanya stepped me through the set up process and was very patient with me as a new user. Nothing was too much trouble. Their customer service is fabulous and im very happy with my purchase. Well Done Colin and Tanya for your fabulous service and wealth of information.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review and for sharing your experience with The Dog Line, Jen! We're delighted to hear that our educational videos helped you learn more about electronic dog fences and dog containment solutions before making your purchase. We believe informed dog owners achieve the best results, so it's wonderful to know you found the information valuable. Tanya will be thrilled to hear your kind words. Providing expert product advice, patient guidance, and ongoing support is what our team is passionate about, and we're glad she was able to make your setup process smooth and stress-free. Helping new users feel confident with their dog fence system is always a priority. We're also pleased that Colin's videos and training resources helped you understand how to get the most from your system. Combining quality dog containment products with expert training and customer support is what sets The Dog Line apart. Thank you for trusting us with your dog's safety and freedom. We truly appreciate your support and look forward to assisting you whenever you need us in the future.

Posted 1 month ago

“I ordered the wrong sign but Chris repackaged the order before shipping. Good service and would recommend.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're pleased to hear that Chris was able to assist by updating and repackaging your order before it was shipped. We understand that mistakes can happen when ordering, and our team is always happy to help ensure customers receive the correct products whenever possible. Providing responsive customer service and going the extra mile to support our customers is something we take great pride in. It's wonderful to know that your experience was a positive one and that you would recommend The Dog Line to others. Thank you for your support, and we look forward to assisting you again in the future.

Posted 1 month ago

“Excellent customer service and fantastic products. Wouldn't go anywhere else!”

Helpful Report

Posted 1 month ago

Thank you, Sharlyn, for your wonderful feedback! We're delighted to hear that you had a great experience with both our customer service and products. At The Dog Line, we're passionate about helping dog owners find reliable and effective dog containment solutions, and it's rewarding to know we've earned your trust. Providing expert advice, ongoing support, and high-quality electronic dog fence systems has always been our priority. Knowing that you wouldn't go anywhere else is the highest compliment we could receive. Thank you for choosing The Dog Line. We look forward to continuing to help keep your dogs safe, secure, and happy for many years to come.

Posted 1 month ago

“Colin is super helpful with his advice and availability- much appreciated”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback, Katie! We're delighted to hear that Colin's advice and ongoing support have been so helpful. Providing expert guidance and being available when customers need assistance is an important part of our commitment to helping dog owners achieve the best results with their dog training and containment systems. Colin is passionate about sharing his knowledge and helping customers find the right solutions for their dogs, so we're pleased that his advice has made a positive difference. Thank you for choosing The Dog Line. We truly appreciate your support and look forward to helping you and your dog in the future.

Posted 1 month ago

“When I bought my 3yr old GSP he was already a Houdini escapee !! So although he had acres to explore , the escapee behaviour was already ingrained and unresponsive to treat training so the dog line not only kept him safe ( and I was no longer running up the street in my pyjamas) but he became more of an affectionate companion and started to respond and enjoy training . Now 7 yrs on he is the best dog but I know that even now ,without the dog line any exciting distraction and he would be jumping the 2 metre fence again so I wholeheartedly recommend the dog line .”

Helpful Report

Posted 1 month ago

Thank you, Louise, for sharing your incredible story! We're thrilled to hear how much of a positive impact The Dog Line has had on both you and your German Shorthaired Pointer over the past seven years. Dogs with a strong instinct to roam and chase can be challenging to contain, especially when escape behaviour has already become a habit. It's wonderful to know that our dog fence system helped keep your adventurous Houdini safe while giving you peace of mind and saving you from those emergency runs up the street in your pyjamas! What makes your story especially rewarding is hearing how increased safety and clear boundaries helped strengthen your bond, improve training success, and allow your dog to become the affectionate companion he is today. Establishing reliable boundaries is often the foundation for better communication and more enjoyable training experiences. Thank you for your wholehearted recommendation and for trusting The Dog Line for so many years. We truly appreciate your support and are delighted to have played a part in helping your dog enjoy the freedom to explore safely while staying protected at home.

Posted 1 month ago

“Great customer service from beginning to end. Product does a great job of keeping our runaway dog safe in the backyard. Very happy to recommend this product.”

Helpful Report

Posted 1 month ago

Thank you, Genevieve, for your wonderful feedback! We're delighted to hear that you received great customer service from beginning to end and that your dog containment system is doing such an effective job of keeping your runaway dog safe and secure in the backyard. Helping dog owners create safe boundaries while giving their dogs the freedom to enjoy their outdoor space is exactly what our products are designed to achieve. It's especially rewarding to know that you now have greater peace of mind knowing your dog can enjoy the yard without the risk of wandering or escaping. Thank you for your recommendation and for choosing The Dog Line. We truly appreciate your support and are pleased that both our customer service and dog fence solution have met your expectations.

Posted 1 month ago

“The collar works well even with a blue Healer with a strong will to chase anything”

Helpful Report

Posted 1 month ago

Thank you, Mark, for your review! We're pleased to hear that the collar is working well for your Blue Heeler. As many Australian Cattle Dogs are known for their intelligence, determination, and strong instinct to chase, it's great to know the system is helping establish reliable boundaries even for a strong-willed dog. With the right setup and training, our dog containment systems are designed to provide a safe and effective solution for active, high-drive breeds while allowing them the freedom to enjoy their surroundings. Hearing success stories from owners of energetic dogs like Blue Heelers is always rewarding for our team. Thank you for choosing The Dog Line and for sharing your experience. We appreciate your support and are delighted that the system is helping keep your dog safe and secure.

Posted 1 month ago

“Have purchased many items from the Dog Line. Very helpful team, assisted me with honesty and integrity. No upsell tactics. Definitely recommend”

Helpful Report

Posted 1 month ago

Thank you, Gino, for your continued support and for taking the time to share your experience! We're honoured to have assisted you with multiple purchases over the years. Our team is committed to providing honest advice and helping customers find the right dog training and containment solutions for their specific needs, so it's especially rewarding to hear that you felt supported with integrity and without any pressure to buy products you didn't need. At The Dog Line, we believe that expert guidance, transparent recommendations, and outstanding customer service are just as important as the quality of the products we supply. Knowing that this approach has earned your trust means a great deal to us. Thank you for your recommendation. We truly appreciate your loyalty and look forward to helping you with your dog training and containment needs in the future.

Posted 1 month ago

“After trying other methods, including putting chicken wire on fencing around 8-acre property, to prevent my daughters mischievous Border Collie from escaping, he would always still find a way to escape, so I decided to invest in the Electric Dog Fence from The Dogline and I now wonder why I wasted money on the other methods. This fencing system has been fantastic and has excelled all expectations. Just recently we have had problems with the power box which, after a quick & very entertaining visit 😊 to Colin at The Dogline, has now been rectified,. We also have purchased a Bark Collar in the past, for the same mischievous dog, and that works like magic on his nuisance barking, yet it doesn’t stop him from barking for a reason, as in protection, danger etc. I would highly recommend the very knowledgeable Colin & the team at The Dogline to anyone who needs help with different dog issues. ”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Natasha! We're delighted to hear that our Electric Dog Fence has successfully contained your adventurous Border Collie after other fencing solutions failed. It's great to know the system has exceeded your expectations and provided a reliable solution for your 8-acre property. We're also pleased that your Bark Collar has helped reduce nuisance barking while still allowing your dog to alert you when needed. Colin and the team take pride in providing expert advice, quality dog containment systems, and ongoing customer support, so we're glad we could quickly resolve the issue with your power unit. Thank you for your recommendation and for trusting The Dog Line with your dog's safety and training needs. We appreciate your support and look forward to helping you and your family for many years to come.

Posted 1 month ago

The Dog Line is rated 4.9 based on 1,372 reviews