The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulbs2Go were extremely helpful in the way in which they dealt with my order, I would definitely Recommend Bulbs2Go.”

Helpful Report

Posted 9 years ago

Hi Kenneth, It was a pleasure to deal with you too. Thanks for shopping with us at Bulbs2Go and we hope to see you back on the website sometime soon. :-)

Posted 9 years ago

“Fantastic service. Terrific value for money. Packaging most impressive. Bookmark this seller. Well done.”

Helpful Report

Posted 9 years ago

Hi Alan, Thanks for the very kind words! We really do feel LED is the way forward and are doing our utmost best to make it affordable for everybody. We hope to see you back on Bulbs2Go sometime in the future :-)

Posted 9 years ago

“Great company to deal with, fast shipping. Great customer service. Recommend without any doubts at all.”

Helpful Report

Posted 9 years ago

Hey, Thanks for the great review! I'll be sure to pass on your kind words to our customer care team. We hope to see you back on our website sometime soon :-)

Posted 9 years ago

“I placed my order on 1st Sept for next day delivery unfortunately the courier misplaced this so had to wait almost a week. I did call and speak to someone she was very helpful and went to source my bulbs. Got them in the end so happy and at a much better price than have previously paid elsewhere. Will give benefit of the doubt over this delivery issue and will order again.”

Helpful Report

Posted 9 years ago

Hey Ayisha, Sorry to hear the courier missplaced your order, but I'm glad our customer care team were able to resolve the issue for you. I've passed on the feedback to Fedex for any future deliveries and we hope to see you back on the website sometime soon. :-)

Posted 9 years ago

“After an initial mix up with my order the service was superb ,with great price and overnight delivery, customer service second to none .Overall a very smooth transaction ,thanks .Yours faithfully David Loudon.”

Helpful Report

Posted 9 years ago

Hey David, I'm glad our team could resolve the initial mix up both quickly and effectively. That's what we aim for here at Bulbs2Go. We know mistakes can happen, but we always try our best to fix them in a swift manner. We hope to see you back shopping on our website sometime soon David :-)

Posted 9 years ago

“Still waiting for my delivery. What ever happened to next day delivery?”

Helpful Report

Posted 9 years ago

Hey Lee. I'm really sorry to hear your goods didn't arrive with you the next day. I'll have our customer care team look into why this happened and get back to you with an update.

Posted 9 years ago

“I am sill waiting for my delivery after days of emails and promises. What a mess”

Helpful Report

Posted 9 years ago

Hey Keith. I can only apologise on behalf of our team for the delays in receiving your delivery. If you would like, I'll get our customer care team to give you another call to ensure everything did go smoothly?

Posted 9 years ago

“I was very happy with the price and quality of the product and especially with the great care that had been taken to package the fluorescent tubes securely for transit. One small niggle, though. When I started the ordering process the delivery charge was quoted as just over £3, which I thought was very reasonable. However, as I was about to complete the order I was annoyed to realise that the charge had gone up to over £13, presumably based on my postcode, which is IV30 and this was assessed as being "Highlands and Islands". I live only a few minutes from Elgin which is on the A96 main road from Aberdeen to Inverness - hardly remote! As I really needed the bulbs, I completed the order, but it left a nasty taste considering that the delivery charge then comprised almost half the total value of my purchase. Had it not been for the delivery charge, I would have rated the company much higher.”

Helpful Report

Posted 9 years ago

Hey Susan, Thanks for submitting a review, it's much appreciated. Thank you for the kind words regarding our packaging of the fluorescent tubes, I'll be sure to pass this on to our warehouse colleagues. Regarding the postage Susan, I have had our web team revise the current postcode system to better reflect the postcodes considered to be Highlands and Islands. If you are on our website again in the near future Susan and your postcode is still flagged as Highlands please get in touch with our customer care team and we'll be happy to resolve this before you place your order. We hope to see you again soon :-)

Posted 9 years ago

“Useless... Ordered Friday next day delivery, received Tuesday, BUT I ordered 2 Flourecent Light Bulbs and Received 2 Light Switches!!!! Phoned to sort order out...told to wait in all day Wednesday for wrong package to be picked up from FedEx no one showed!! Still waiting for the original order to arrive....6 days later.....let's see what turns up this time....a central heating boiler??????”

Helpful Report

Posted 9 years ago

Hi Norma, I'm really sorry to hear your order didn't go smoothly. There is no excuse on our end as to why you received some light switches opposed to the light bulbs that you ordered. I've logged this with our customer care team who will be passing on the details to the warehouse team for further investigation. If you have any other further concerns Norma please don't hesitate to get in touch with us personally and we'll be more than happy to help. You can reach our customer care team on: 0844 880 3660

Posted 9 years ago

“Out of the 12 50w bulbs, received one 35w. Not a huge deal I suppose, just kind of irritating but not worth sending back and getting the correct watt.”

Helpful Report

Posted 9 years ago

Hi Maria. I'm really sorry to hear one of the goods we shipped out was wrong. If you would like to get in touch with our customer care team (contact@bulbs2go.co.uk) we'll ship out a replacement bulb free of charge. We look forward to hearing from you :-)

Posted 9 years ago

“very easy to use website, fast posting cantcomplain”

Helpful Report

Posted 9 years ago

Hi Elaine, Thank you very much for the kind words. I'll definitely pass on your feedback to our web team, they're always happy to get praise for their work! We hope to see you back on our website sometime soon :-)

Posted 9 years ago

“Great customer service, quick delivery and probably best prices online.”

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Posted 9 years ago

Hey Erika, Thank you very much for the kind words. They're much appreciated! We're very proud of our delivery service so it's great to hear some positive feedback. We hope to see you back on the website sometime soon :-)

Posted 9 years ago

“Excellent service, best price!”

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Posted 9 years ago

Hi Laura! Thanks for the very kind words. Our pricing team work really hard to ensure our products are the best value on the web! We hope to see you back on our website sometime soon :-)

Posted 9 years ago

“the bulbs arrived broken in a large box, with bulbs shaking about.”

Helpful Report

Posted 9 years ago

Hi Stacey, Sorry to hear this! If you could get in touch with our customer care team at contact@bulbs2go.co.uk they will be happy to ship some replacements out to you as soon as possible. :-)

Posted 9 years ago

“Very fast delivery next day brill product great customer service xx”

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Posted 9 years ago

Hey Olwyn. Thanks for the awesome review. I'll be sure to pass on your kind words to our customer care team. We hope to see you back on our website sometime soon! :-)

Posted 9 years ago

“First bulb arrived broken but super speedy replacement in less than 24 hrs. Very impressed thanks.”

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Posted 9 years ago

Hey Ian. I can only apologise again for the goods arriving damaged the first time. We have passed the details on to our logistics team who will be looking into it further. We hope to see you back on our website sometime soon :-)

Posted 9 years ago

“Excellent service / delivery. Goods as required,”

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Posted 9 years ago

Hey Ernest. Thanks for the positive feedback, it's really appreciated by the team here. Hope to see you back on the website sometime soon :-)

Posted 9 years ago

“first class”

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Posted 9 years ago

Hey William. Cheers for the short but awesome review! We hope top see you back on Bulbs2Go sometime in the future :-)

Posted 9 years ago

“Quick delivery, broken bulb and no response from company. Poor packaging of long bulb.”

Helpful Report

Posted 9 years ago

Hi Stuart, Sorry to hear your bulbs arrived damaged. Which email address did you send your query to? If you could contact our customer care team on contact@bulbs2go.co.uk they will be happy to have some replacements shipped out to you. :-)

Posted 9 years ago

“Very quick service. Bulbs arrived well packaged.”

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Posted 9 years ago

Hi Lesley, Glad to hear that you were pleased with our service. We hope to see you again in the future. :)

Posted 9 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews