The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received only part of my order,I have emailed electrical guys 3 times the only reply I have received are altimated replies (thanks for your order) with no phone number to call feeling very frustrated with the very poor service.As I write this review I still haven't had a reply or received my full order.”

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Posted 7 years ago

Hey Stewart, Sorry to hear nobody has got back to you yet! I do believe we may be looking into the issue with the warehouse, although you should have received at least an update reply to let you know we are investigating. I'll have somebody get in touch ASAP and apologies for any inconvenience this may have caused. Thanks, The Electrical Guys

Posted 7 years ago

“Damage at base of radiators !!!”

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Posted 7 years ago

Hi Nigel, Really sorry to hear your goods arrived damaged. Did you alert our customer care team to the issue? They will have been happy to send out a replacement and collect the damaged item if so! If you haven't, just pop over an email and they'll get you sorted ASAP! Thanks, The Electrical Guys

Posted 7 years ago

“fast and accurate”

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Posted 7 years ago

“Goods as described prompt delivery will use this seller again.”

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Posted 7 years ago

“Great service, item ordered was well packed and fitted well. Thanks guys would definitely recommend”

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Posted 7 years ago

“Swift delivery, lightbulbs (tubes) well packaged.”

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Posted 7 years ago

“Brilliant service, made two orders one straight after the other because I had forgot an item, and although originally paying the delivery, this was later returned into my bank account as all items were dispatched together and received the following day.”

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Posted 7 years ago

“very fast delv good quality”

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Posted 7 years ago

“The delivery was very fast, I only ordered a standard delivery but it still came the next day. However when the product came the packaging was damaged, and the plastic part of the casing had come loose from the box. Luckily, the product itself looks undamaged.”

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Posted 7 years ago

“Had what i needed, quick delievery.”

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Posted 7 years ago

“Great service. Thank you”

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Posted 7 years ago

“The lights were at the right price, delivery was very fast. Every single thing about the order went very smoothly. They are also a pleasure to deal with.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“"Item was packed very good but when I opened the heater, firstly had a sharp piece of metal scratch my finger, secondly on the corner coming away from the seal ( Tiny Gap)\r\nthirdly a dent in heater then when I looked a large bump. Therefore you can see this was not done in travelling therefore tells me that NO checking service applies at base at all for a customer to receive this is actually very poor service and most defiantly I would not recomend this company at all and I would not used them my selves again. One problem would be a annoying but three is disgusting." NOW even to return as been a nightmare after all this time adventally Fedex collected all of this lacks commuication it most certainly could of been avoided !! I have worked in retail and you have to THINK outside the box each customer is different like incidents are different anyway thank goodness thats gone NOW how long before a full refund..............”

Helpful Report

Posted 7 years ago

Hi Jayne 👋🏼, Thanks for taking the time to submit a review with us, we really value your feedback. As you can imagine, it can be very time consuming for us to go and open every single one of our heaters (once they arrive with us) to check for damages. We rely on the supplier to do their own internal checks and sorry you felt let down on this occasion! 😔 We can assure you this doesn't happen often and we'll be passing the feedback onto our supplier to see how the issue has happened. We do hope we will be able to make it up to you in the future. Thanks, The Electrical Guys

Posted 7 years ago

“Very happy got it so quickly well done for that will definitely use you again if needed.”

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Posted 7 years ago

“From finding the product to ordering then delivery seemless and quick happy to use again”

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Posted 7 years ago

“The lights were extremely cheap. The packing was basic and hence one of the bulbs was broken. Some bubble wrap or packing paper was needed in the box. However, the bulbs were a free bonus so I am still very pleased with my purchase.”

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Posted 7 years ago

“Fast delivery plus item as described, good quality for less money. I’m very happy with my purchase. Thank you :)”

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Posted 7 years ago

“Exactly what was ordered and delivered promptly”

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Posted 7 years ago

“delivered on time and was incredibly well packaged to ensure the light tubes weren't broken”

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Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews