The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of exactly what I needed”

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Posted 7 years ago

“Great service could not believe how fast my order arrived.”

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Posted 7 years ago

“Excellent Service, Quick and Efficient.”

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Posted 7 years ago

“Spot on !”

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Posted 7 years ago

“Great eBayer ++++++++++++++++++++++++++++++++++++++++++++++++++”

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Posted 7 years ago

“Need a receipt”

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Posted 7 years ago

“Speedy service and quality products. Will definitely be ordering from them again.”

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Posted 7 years ago

“Had a problem with delivery and item was damaged they sorted a replacement and collection of damaged item almost immediately”

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Posted 7 years ago

“good quick delivery”

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Posted 7 years ago

“Super packed”

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Posted 7 years ago

“Ordering with EBay very easy and delivery excellent”

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Posted 7 years ago

“Very prompt delivery”

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Posted 7 years ago

“Excellent customer service: Post Office sent parcel didn’t arrive so dispatched by Fedex and arrived next day. Thank you”

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Posted 7 years ago

“My order came my husband is very happy with it thanks guys.”

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Posted 7 years ago

“The parcel arrived exactly on time and was extremely well packed. The heater we bought was as ordered. Cannot fault the company and will definitely use the again.”

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Posted 7 years ago

“Fast efficient service, excellent communication and great prices.”

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Posted 7 years ago

“Turned up 5 days later then promised. When it finally arrived you had the wrong house number on the label. The packaging was all broken and ripped and the goods inside scuffed and scratched. Yes you offered to come collect and replace but to be fair I wouldn't trust you to get it right again. I will NEVER order from you again and will advise all colleagues, family and friends about my experience with you.”

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Posted 7 years ago

Hi Sandie, Thanks for taking the time to submit a review with us. I'm really sorry to hear of the experience you had with your order. Having looked into this with our customer care team; I do believe it was a Fedex issue and we can only apologise for this. We did explain that it was lost in transit and we had to issue a new order; hence the delay in the goods getting to you. We then offered to pick up the damaged goods and get a new one shipped out all free of charge. I also do believe our team have refunded you a % of the order to apologise even further. I'm sad to hear you won't be back shopping us with again Sandie. However if you do change your mind in the future; we hope we'll be able to make it up to you. Thanks, The Electrical Guys.

Posted 7 years ago

“Very good item at very good price. Nice and easy to use website. Speedy delivery. Will use again. Thanks. Simon”

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Posted 7 years ago

“Prompt hassle free transaction .”

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Posted 7 years ago

“The item never turned up, was offered as next working day delivery. was declared as dispatched/on it's way. Took day off work, to take delivery and the following day. But did not arrive even the second day. Tracking number did not work, company were not over helpful at first in finding where my item was, just referring to tracking number. Very frustration and total waste of my time and money. Cancelled order, after waiting a week for delivery, not to arrive.”

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Posted 7 years ago

Hey Keith, Thanks for taking the time to submit a review. As Adam from our team said in his email; the goods were actually lost within the Fedex system and they didn't make us aware of this until it was chased by ourselves. As long as the tracking shows 'in transit' we would have believed it was out for delivery with you that day. This is no means an excuse however and our team should have investigated this on the first occasion; rather than taking the tracking info on face value. Again we can only apologise for this and any inconvenience that was caused to you and your work. We hope our team will be able to make it up to you with a future order. Thanks, The Electrical Guys

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews