The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good company to deal with - fast delivery excellent prices and good communications - if I was to make one criticism it would be the web site is a little bit slow - but overall highly recommend”

Helpful Report

Posted 10 years ago

Hi Derek, Thank you for the kind words. I have spoken with our development team and they were hard at work last night looking into your concerns. We've made a few tweaks so the website runs a lot smoother now, let us know what you think! Thanks again and we hope to see you back on our website sometime soon :-)

Posted 10 years ago

“Bulbs were delivered on time and price was good only issue was packaging they came loose in a large cardboard box I would have expected there to be packing material so they didn't bounce around in transit - I hope none are broken I haven't tested them .”

Helpful Report

Posted 10 years ago

Hi Nigel, Sorry to hear the packaging wasn't up to scratch. I'll be sure to pass your feedback onto our warehouse team as that definitely shouldn't have happened. If any happen to be broken when you install them just get in touch with our customer care team and we'll be happy to ship out replacements for you. :-)

Posted 10 years ago

“good choice of branded products, some descriptions not great ie 4ft tube is 1050mm long here not 1200 long like most people, speedy delivery, well informed will use again but check measurements in mm not inches in future.”

Helpful Report

Posted 10 years ago

Hi Chris, Thanks for the feedback! I'll be sure to pass it onto our product creation team for you. We hope to see you back sometime soon! :-)

Posted 10 years ago

“Excellent service but unfortunately you did not deliver all the items... Only two starters instead of the three ordered”

Helpful Report

Posted 10 years ago

Hi Peter, Sorry to hear that your order arrived with less items than expected. I'll get one of our customer care team to get in touch and arrange getting them out to you ASAP. :-)

Posted 10 years ago

“Paid £6 for next day courier delivery and was promised an email when order shipped. No email on delivery day so phoned them about midday. They were full of apologies since order had not been sent and they instantly refunded the £6. Order arrived the following day. So reasonably happy.”

Helpful Report

Posted 10 years ago

Hi Reid, I can only apologise again on behalf of our warehouse staff for not getting the package out to you on time! We're glad we could resolve the issue quickly for you though and if you have any other problems in the mean time, please don't hesitate to get in touch. We hope to see you back on our website sometime soon! :-)

Posted 10 years ago

“Very smooth”

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Posted 10 years ago

Thanks Katherine, we wouldn't like it any other way! :-)

Posted 10 years ago

“Service was quick and on time- only let down by all the bulbs being smashed due to absence of protection in plastic bag- plus side was that phone call sent fresh set out same day correctly wrapped- thanks Mandy Martin”

Helpful Report

Posted 10 years ago

Hi Martin, We are sorry to hear your bulbs arrived damaged, but we are equally happy to hear Mandy in our customer care team was able to sort out your replacements both quickly and efficiently! If you have any other problems Martin please don't hesitate to get in touch with us, we're happy to help. We hope to see you back on our website sometime very soon. :-)

Posted 10 years ago

“Ordered Wednesday evening, arrived Friday morning. Ordering online was straightforward though the confirmation email did not arrive. I called to check the order. Phone answered immediately and order confirmed. The receptionist also checked the tracking which was accurate. I was very satisfied and would use again.”

Helpful Report

Posted 10 years ago

Hi David, Great to hear you had a pleasant call with one of our customer care team. We are also glad you was satisfied with your purchase and look forward to seeing you back on our website sometime soon! :-)

Posted 10 years ago

“Excellent service and good value but delivery by TNT not so good despite telephone calls and internet communication. It is difficult to call it prompt delivery even though TNT called twice whilst we were out despite being informed of this and did not leave the small items I had ordered. Still trying to track down a delivery date. This is not the fault of Bulbs2Go.”

Helpful Report

Posted 10 years ago

Hi Ken, Thanks for your kind words regarding our service. I'm sorry to hear you have had some trouble with our courier and we will continue to work with you to solve this issue. You may be glad to know that we are in talks to bring another delivery provider on board, so there should be a few different options to choose from. We hope to see you back on our website sometime soon Ken! :-)

Posted 10 years ago

“A wide range of products available, website easy to use. Goods arrived within two days well packaged.”

Helpful Report

Posted 10 years ago

Hi Martin, Thanks for the kind words regarding our website, I shall pass your feedback onto our development team. Glad to hear your products arrived safely too and we hope to see you back on our website sometime soon. :-)

Posted 10 years ago

“Good delivery and product as described with competitive price..”

Helpful Report

Posted 10 years ago

Hi Colin, Great to hear! We hope to see you back on our website sometime very soon. :-)

Posted 10 years ago

“Bulbs were delivered on time and met the specifications”

Helpful Report

Posted 10 years ago

Hi Graham, Glad to hear the bulbs met your specifications and that they arrived on time! We hope to see you back at our store sometime soon. :-)

Posted 10 years ago

“Ordered a combination of bulbs and Tubes, at very good prices. A very quick despatch on both types. Only downside was that the deliveries were split and didn't get any notification of this. that was the only "grumble". Other than that I will be back for more "kit" in the future”

Helpful Report

Posted 10 years ago

Hi Kevin, Glad to hear you got your bulbs in good time, just what we like to hear! Our system should have alerted you that your shipments would be split (via two dispatch emails) so I'll pass this error on to our development team to look into and I apologise for any inconvenience this may have caused. Good to hear you'll be coming back to visit us sometime soon, we look forward to it! :-)

Posted 10 years ago

“hello yes we had a slight problem with delivery but everything work out in the end thank you”

Helpful Report

Posted 10 years ago

Hi Franco, I'm glad we could get to the bottom of your issue. These kind of things happen but we'll always do our best to rectify any problems straight away! We hope to see you back on our website very soon Franco. :-)

Posted 10 years ago

“Keen price, quick service.”

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Posted 10 years ago

Hi John, Thanks for the kind words! We hope to see you on our website sometime very soon. :-)

Posted 10 years ago

“3 bulbs arrived smashed. Probably couriers fault but packaging not robust enough?”

Helpful Report

Posted 10 years ago

Hi Bill, Sorry to hear your goods arrived damaged. Did you get in touch regarding a replacement? I'll get one of our customer care representatives to give you a call to organise getting some replacements sent out as soon as possible. I apologise for any inconvenience this may have caused.

Posted 10 years ago

“There was a problem with the posting of the package as I received the order for a firm in Durham rather than my own. However, the young lady on the telephone was very polite and very helpful and the whole situation of returning the wrong package and receiving the right one happened in reasonable time.”

Helpful Report

Posted 10 years ago

Hi Anthony, We are glad our customer care representative, Danielle, was able to swiftly resolve the issue with the delivery. We are still looking into how this happened and we are doing our best to make sure it doesn't happen again. We hope to deal with you sometime in the future Anthony! :-)

Posted 10 years ago

“Bulbs2Go customer service was very good and responsive. The same cannot be said for your delivery company. They supposedly tried to deliver the first package to us 3 times before sending it back to you but we got no notice of these attempts. It was only when the package was reshipped a couple weeks later that we received it.”

Helpful Report

Posted 10 years ago

Hi David, Thanks for the kind words regarding our customer care team, I'll be sure to pass it on to them. I'm sorry to hear the experience with our delivery company wasn't as expected. We are looking into more delivery options for the future and we are hoping to have these implemented in the near future.

Posted 10 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews