“
If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started.
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posted 1 month ago
- Colleen N
“
I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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posted 2 months ago
- Mary P
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I would appreciate a refund.
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posted 2 months ago
- Phillip A
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No refund, no replacement, no communication.
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posted 2 months ago
- Sharon C
“
I asked for a refund and was given a reply that was totally unacceptable.
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posted 4 months ago
- Sue G
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
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posted 10 months ago
- Larry
“
They will not refund or reship my order.
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posted 1 year ago
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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posted 1 year ago
- Courtney C
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I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
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posted 1 year ago
- Marty M
“
I explained that I did not want a refund but perhaps some packages of hot chile to mix in to make them the medium heat that I ordered.
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posted 1 year ago
- Robert G
