The Hatch Chile Store Reviews

4.7 Rating 10,863 Reviews
F
Happiness Grade
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Refund - Difficult

21.43%
Industry Average
I requested at least a partial refund instead and heard nothing but crickets after that.
posted 4 months ago - Cynthia T
Tried to return for refund, was told I'd have to pay for shipping.
posted 4 months ago - Lisa O
I hate to say that this is the worst chili I've ever had it is not roasted there's no flavor of roasting there's no flavor to the chili it's very blind and not even a little bit mild heat and I am very disappointed paying $65 for a 5 small bags also I requested my refund and nobody was returned to my call do not buy from this store it is not good hatch chili.
posted 5 months ago - Julia Z
I made another phone call the week of November 15th and never received a call back, I then sent an email, again no response, I then filled out a report stating there was an issue with my order which I then received the response that you are out of the mild chopped green chilies that I had ordered and offered to send me the whole roasted mild chilies with a $10 refund or to send me some chopped from last years crop.
posted 2 years ago - Grant M
00 conveniance refund.
posted 2 years ago - Duane G
This was the worst box of chilies I have ever seen . Very disappointed - they were old , wrinkled and some had soft rotten places . I would think you would either refund me or send me a new box with good chili's , the way they should have been sent to begin with ...
posted 2 years ago - Brenda R
Never did get my order of chiles so I want a refund!
posted 2 years ago - Michael H
I did receive a prompt refund.
posted 2 years ago - Barbara H
I want to return product for a full refund. Lived in NM for over 50 years. Always bought Hatch. This is the first year I bought on line. The absolute WORST experience with Hatch green chili in my life! Bland, no taste, no heat whatsoever! Not only can I not use this substandard product, I will not because of the embarrassment. My entire family was shocked and disappointed. What happened to your company?
posted 3 years ago - Valerie S
Very dissatisfied. Too mild. Seeds and skin everywhere. Will never buy from them again without refund or free replacement order. Discourage others.
posted 3 years ago - Joel E