The Hatch Chile Store Reviews

4.7 Rating 10,885 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 10,885 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Got a Question?

Ask a question regarding The Hatch Chile Store

What's your name?

What's your email adress?

question

Helpful Report

Asked by name (1 year ago)

Did I read that correctly, one dozen tamales for $64?

1 Helpful Report

Asked by Virginia Hertel PhD (1 year ago)

That is a price including shipping, dry ice, packing materials (cooler etc) delivered to your door. More than half of the price is the shipping, packaging, and delivery unfortunately :( That said, you can save by buying more than one dozen. You get 20% off 2 of our frozen products and 30% off any 3 or more.

1 Helpful Report

Answered by The Hatch Chile Store (1 year ago)

Is this sauce good to marinate pork or beef to make tamale meat

1 Helpful Report

Asked by Rick Trejo (1 year ago)

Hey Rick, most of our sauces are great for marinading beef, especially our fresh red or abuelas red.

1 Helpful Report

Answered by Preston Mitchell (1 year ago)

Does it come ups or FedEx

1 Helpful Report

Asked by Kaitlyn Truelove (1 year ago)

Different products are delivered through different methods. Our frozen items are shipped via UPS. Our Fresh chile and dried goods(sauces, salsa, powders) are shipped via FedEx/USPS.

1 Helpful Report

Answered by Saul (1 year ago)

Why are my Chile Rellenos so tough that i cant cut them with a knife or bite into them.

1 Helpful Report

Asked by Shirley williamson (2 years ago)

How do you beer braise pork for recipe?

1 Helpful Report

Asked by Joan Scharlacken (2 years ago)

Do you ship to British Columbia Canada?

1 Helpful Report

Asked by Richard Driskill (2 years ago)

While we can ship any of our products anywhere in the United States, we can only ship our dry products internationally. Dry products are any of our salsas or sauces, powders or seasoning, dry chile pods, nuts, or our ristras/wreaths. I'm afraid we cannot ship any Fresh Hatch Green Chile, Roasted Hatch Green Chile, Rellenos, or Tamales abroad. If you would like to set up an international order, all you need to do is email/call us with your name, shipping address, and the items you would like to order. We will create an international shipping label for you and create your order. To pay, we can email you an invoice that you can open to enter your card information, or we can get that information from you over the phone. If you have any questions about dry products or making an international order, please let me know :) Additionally, we do have some international customers in Canada who have friends or family located close to the border (i.e. Northern Montana, Washington, North Dakota, etc). These customers will have their items shipped to those friends/family members, and then they will meet up with them to get their products once they've been delivered. Is this something that you would be able to do or interested in doing? If so, we can certainly move forward getting that order set up. Let me know what you think! :)

1 Helpful Report

Answered by Rene Rodriguez (2 years ago)

Are the chili rellenos and tamales gluten free

1 Helpful Report

Asked by Katie Keumurian (3 years ago)

They are not.

1 Helpful Report

Answered by Taylor Graciano (3 years ago)

I ordered medium chopped green chili's. Do I have to remove the seeds? I don't want too hot.

1 Helpful Report

Asked by Betty House (3 years ago)

Hello Betty, The seeds are totally optional to your liking! The heat is actually going to be stored in the veins running along the inside of the chile pod. Thanks, The Hatch Chile Store

1 Helpful Report

Answered by (3 years ago)

How to cook the tamales

1 Helpful Report

Asked by Cheryl Palm (3 years ago)

Hello! Here are the best cooking instructions for our Tamales (1) Remove 2 tamales from bag, place in steamer, cover and steam for 10-15 minutes. (2) Place 2 Tamales in a plastic bag add 1tsp. water. Place in microwave on high for 1 minute thawed, or 3 to 4 minutes frozen. (3) Place Tamales on a heated comal (griddle), turning occasionally until warm.

1 Helpful Report

Answered by Brenden (3 years ago)

Do you also sell and ship other items, such as T-Shirts ,Cards, etc?

Helpful Report

Asked by Mrs. Dee G (3 years ago)

Hello, Yes, do do sell T-Shirts, Masks, Hats, Mugs, and Gift Cards. Check out our website https://www.hatch-green-chile.com/collections/hatch-chile-swag! Thanks, Brenden

Helpful Report

Answered by Brenden (3 years ago)

I ordered some and they were not cold You told me to throw them out and you would send me another shipment I'm still waiting

Helpful Report

Asked by John Braus (3 years ago)

How many chili rellenos come in one order?

Helpful Report

Asked by Allison (3 years ago)

Hello Allison, Our Rellenos come in packs of 12 and are shipped frozen.

Helpful Report

Answered by (3 years ago)

Baking Chile Rellanos

Helpful Report

Asked by Linda Bell (3 years ago)

Hello Linda, These are our recommended baking instructions: Defrost the rellenos slightly (30 seconds in the microwave or 10-15 minutes left out). Then pan fry the rellenos on the stove for 7-10 minutes, or deep fry them at 375 for approx. 4 minutes in the light cooking oil of your choice. Alternatively, Air Fry on 400 till your cheese is thoroughly melted (typically around 9 minutes per 3 rellenos).

Helpful Report

Answered by (3 years ago)

Any recipes for the use of posole spices, I bought from u?

Helpful Report

Asked by Teri Christensen (3 years ago)

Hello! Check out this Posole recipe, https://www.hatch-green-chile.com/blogs/the-hatch-chile-store/traditional-posole! Check out our Website for more amazing recipes.

Helpful Report

Answered by Brenden (3 years ago)

Do the chile rejenos have meat in them and ours came defrosted

Helpful Report

Asked by Teresa Froehlke (3 years ago)

They do not contain meat. Please contact support@hatch-green-chile.com if your rellenos arrived defrosted.

Helpful Report

Answered by Taylor (3 years ago)

What is the heat level of the green tamales compared to the red pork? Also I would like to order salas but I don’t find a description to differentiate one from another. How can I get some information with knowing heat levels? For eating with chips? Which are used for enchiladas? Which are good poured over rellenos or eggs? The names don’t give enough of a clue? Do you make Mole? Thanks! I do wish an ingredient list was provided with all the sauces and salsas.

Helpful Report

Asked by Linda Kalman (3 years ago)

Hello! The tamales both have a medium heat level. Each sauce and salsa has a description of what it contains. The sauces are best for enchiladas and rellenos. We not make Mole. Each item has a photo of the label which includes the ingredients list.

Helpful Report

Answered by Taylor Mitchell (3 years ago)

Exactly how many individual tamales do you get for $59.99?

Helpful Report

Asked by Betty (3 years ago)

10 tamales.

Helpful Report

Answered by (3 years ago)

My chili rejenos arrived July 29 evening somewhat thawed. I immediately put into freezer. Still safe to eat?

Helpful Report

Asked by Liz Povar (3 years ago)

Hello! I'm so sorry about that. Were they cool to the touch as if they were refrigerated when you received them?

Helpful Report

Answered by (3 years ago)

Thank you for your prompt response. We are air frying and eating them tonight. Excited to taste these!

Helpful Report

Answered by Elizabeth Povar (3 years ago)

I am new to the family and just received my order of rellenos. How do I prepare them?

Helpful Report

Asked by Thomas G LaBelle (3 years ago)

Welcome to the Hatch Chile family! Here are some cooking instructions for our Hatch Green Chile Rellenos :) From Frozen, pan fry these delicious Rellenos on the stove for 7-10 minutes, or deep fry them at 375 for approx 4 minutes in the light cooking oil of your choice.

Helpful Report

Answered by (3 years ago)

can we vist Hatch chile store.

Helpful Report

Asked by wayne (3 years ago)

Hi Wayne, Unfortunately, we do not have a physical storefront that you can visit, we are an online based store. But you can save the trip and have your chile delivered directly to your home! Best, The Hatch Chile Store Team

Helpful Report

Answered by (3 years ago)

Why isn’t there a code to take the discount off. I want to order however it’s 168 ordering red and green tamales and chili Reno’s. But I’m afraid if I proceed to payment it will not discount it. Thank You

Helpful Report

Asked by Irma (3 years ago)

AreAre the tamales frozen one delivered?

Helpful Report

Asked by Are the tamales frozen one delivered? (3 years ago)

Hi, The tamales are frozen and will arrive frozen to your door. Best, Diana

Helpful Report

Answered by Diana (3 years ago)

How hot are the pork tamales?

Helpful Report

Asked by Al Alfaro (3 years ago)

Hi Al, The pork tamales are a mild to medium heat with a smokey flavor from the dried red chile. Best, Diana

Helpful Report

Answered by Diana (3 years ago)

When are Hatch Chile harvested. I thinknAugust. I plan to drive to Hatch and load up