The Hatch Chile Store have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Let’s start with customer service! You can’t get better and faster responses from The Hatch Chile Store. Price you can’t beat for the quality of chile you receive. I’m a native New Mexican living in Panama and I have it shipped to me.
We live The Hatch Chile Store!
”
- Kenna B
“
I've had your products in the past and enjoyed them. This order was just for a container of green chile seasoning and the shipping was $10, the same price as the product. I guess you need to order larger quantities to make it work.
”
- Laurie P
“
Super product at a very good price, the best
”
- Thomas B
“
Prompt delivery and excellent quality
”
- William F
“
Excellent customer service and quick delivery. The care and attention to detail surpassed my expectations. Not to mention excellent frozen Hatch green chile.
”
- Robyn T
“
I had no problems or issues with the delivery. Oh my God, the flavor of the chiles is wonderful.
I will be re-ordering very soon.
Thank you!
”
- Raymond W
“
I requested at least a partial refund instead and heard nothing but crickets after that.
”
- Cynthia T
“
Tried to return for refund, was told I'd have to pay for shipping.
”
- Lisa O
“
I hate to say that this is the worst chili I've ever had it is not roasted there's no flavor of roasting there's no flavor to the chili it's very blind and not even a little bit mild heat and I am very disappointed paying $65 for a 5 small bags also I requested my refund and nobody was returned to my call do not buy from this store it is not good hatch chili.
”
- Julia Z
“
I've been buying my green Chile from The Hatch Chile Store for more years than I can remember. I get the fresh during the season and frozen in the winter. Quality is always top notch. I'm always amazed that the fresh show up completely unbruised . Any time I've had to contact the staff the customer service is as good as the Chile.
Easy five stars. Art
”
- Art Z
“
Best green Chile available! Fast service! Really like the flavor!
”
- Linda H
“
Best Chile ever I wish we could buy this chile here but I would and going to tell my friends in Chicago to get some will order again soon. Oh good customer service also.
”
- Josephine N
