The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I was very surprised by what I received for the price I paid.
The 2 foot ristra is a work of art.
An excellent piece of craftsmanship.
I was going to hang it on the porch but when I saw how beautiful it is I changed my mind and hung it in the center of my kitchen. Dead center where it will remain.
”
- Carlos H
“
I have been a customer for a while, me biggest disappointment is the unavailability of the extra hot green Chile, besides that the price is a bit high but living in NC and not NM anymore thats the consequence. I have my own roaster but it's just too much work for the amount I use. I'd gladly accept a free product for my time. Lol
”
- Craig E
“
The price is a little steep at $1.
”
- Christopher P
“
Authentic products and fast delivery.
Our Iowa household gots through a lot of green chili...
Will buy again!
”
- Poppy C
“
I happened across this store online and ordered three 2’ ristras to hang on our home. They were competitively priced and delivery was about 10 days. And they are absolutely beautiful!
”
- Stephen R
“
Quick delivery, well packaged, can’t wait to start cooking.
”
- Brenda F
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
They will not refund or reship my order.
”
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
”
- Courtney C
“
I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
”
- Marty M
“
I bought 12 jars of the mild green Chile. I love it on burgers good stuff. Thanks for such good service
”
- Kurt S
“
EXCELLENT Customer Service ! Outstanding products and selections, receipes and more. This is YOUR place to get the very best Hatch Green Chiles ! I highly recommend this company.
”
- Cindy S
“
Excellent customer service.
Green chili is the best
”
- Greg C
