The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good quality products at a good price. Prepared foods are expensive, but very good. Jars have great flavor.
”
- Paul G
“
great product great price
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- Tim C
“
Absolutely beautiful chile ristra and a very good price - it is truly stunning
”
- Jeffrey H
“
Great experience with our latest delivery. 25#’s medium chilies 🌶️ picked on Weds and Del Fri by UPS. NO spoilage and these chilies once grilled were the easiest to peel ever. Can’t wait to taste the fruits of our labor on a Hatch green chili burger tonight!
”
- Tony P
“
Good selection of products, easy to order, prompt delivery and very delicious green chile and chile products. I lived in NM for 15 years and have found nothing comparable to NM Hatch green chile anywhere else!
”
- Susan M
“
I ordered several items, for my family and for a friend. Delivery was efficient, everything was securely packaged to arrive safely, and the products, of course, are wonderful! A little taste of New Mexico, to help us get by between visits.
”
- Tinney H
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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- Courtney C
“
I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
”
- Marty M
“
I explained that I did not want a refund but perhaps some packages of hot chile to mix in to make them the medium heat that I ordered.
”
- Robert G
“
so if the customer service issues remain then, that's it.
”
- Robert L
“
We have ordered fresh hatch chiles 2 years in a row, as well as ristras for ourselves and as gifts. Any time I have had a question, their customer service has been very responsive. The fresh chiles are absolutely beautiful! Not a single blemish on the years batch. We roasted them the day they arrived and the aroma was fantastic. We get the untreated ristras, which make the best Colorado chile! Yum.....
”
- Carol
“
Excellent product coupled with excellent service. You just can't ask for more.
”
- Michael S
