The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The chili product we ordered arrived on time, in good condition. Price is very good. Will order from this company again.
”
- John M
“
The new fire roasted green chile is excellent. Great taste, texture and is as good or better than its frozen counterpart, which I also buy and enjoy. Its bonus is that it requires zero freezer space which is important in our small freezer. The price is very reasonable although it is not as important as quality and value. It is my favorite vegetable for all my green green chili stew dishes. Great product!
”
- John C
“
Well, worth the price. Delicious.
”
- Edward M
“
Given as a gift, but recipient said the green chile stew was delicious, a bit spicy but very good. Only problem I had was in shipping and delivery.
”
- David D
“
I received my two ristras today from The Hatch Chile Store in NM. They arrived in perfect condition and were beautiful! They were packed carefully for the trip and it's exciting to have a piece of NM here in my home. Excellent service from order to delivery.
”
- Elizabeth S
“
The Hatch Chile Store is everything great about a family business. Starting with the friendly customer service. A superior quality product. And fast delivery. They went out of their way to give me an excellent buying experience. And as a repeat customer they are completely trustworthy.
”
- Jeffrey S
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
”
- Courtney C
“
I received my two ristras today from The Hatch Chile Store in NM. They arrived in perfect condition and were beautiful! They were packed carefully for the trip and it's exciting to have a piece of NM here in my home. Excellent service from order to delivery.
”
- Elizabeth S
“
I recently bought an order of chili Rellenos. The package arrived damaged and the product was at room temperature. I called the company and they corrected the issue. I was pleased with the customer service. I have since made two additional purchases for my family and friends. I highly recommend this chili. As a former resident of New Mexico it’s the best chili that you can buy, bar none. Thank you Hatch!
”
- Patrick S
“
The Hatch Chile Store is everything great about a family business. Starting with the friendly customer service. A superior quality product. And fast delivery. They went out of their way to give me an excellent buying experience. And as a repeat customer they are completely trustworthy.
”
- Jeffrey S
