The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
In fairness their price is the same price as can be found on Amazon and other sites.
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- Edward M
“
Hatch provides the best price with shipping.
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- Guest C
“
Considering I'm in the southeastern US & didn't have to do any of the work myself, I feel the price was reasonable.
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- Bambi T
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I’ve been ordering cases of fresh Hatch chilies from Hatch Chile Store for years. They always arrive fresh, not a dud in the bunch! Communication regarding growing conditions and delivery times is always professional. Thank you all!
Recipe tip: after grilling, peeling, and seeding, chop roughly and spread on flour tortillas w/softened cream cheese. Chill. Cut into pinwheels, serve with adult beverages.
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- Laura D
“
Great instructions, timely delivery, excellent chile!
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- Shannon H
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Delivery was fast, cheap, and well packed. Going to make the good people of Chicago some real New Mexican enchiladas with this. Thank you guys
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- Miles G
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I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started.
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- Colleen N
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I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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- Mary P
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I would appreciate a refund.
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- Phillip A
“
Incredible! Excellent service quick response time.
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- Caroline D
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Arrived exactly on time and in perfect condition…really happy with service and quality of the Hatch chiles(gigantic and perfect for rellenos)👍
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- Barbara L
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Great customer service. My order shipped all the way to Maine and it arrived fresh and on time.
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- Dana B
