The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good quality products at a good price. Prepared foods are expensive, but very good. Jars have great flavor.
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- Paul G
“
great product great price
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- Tim C
“
Absolutely beautiful chile ristra and a very good price - it is truly stunning
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- Jeffrey H
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Great chile, reliable shipping and delivery.
Have been buying Hatch Chile for years. Had one batch come late and thawed - UPS error but Hatch Chile replaced it in three days!
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- Warren
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Delivery as promised and stated online! If you are one that left a bad review.
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- Debe F
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We’ve been getting our green chili from you for years and have never had a bad batch. Great service, easy ordering, and quick delivery. Gives a taste from home.
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- Katrina J
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I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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They will not refund or reship my order.
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- Sherry F
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I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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- Courtney C
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I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
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- Marty M
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Superb service! Excellent product.
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- Debe F
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I am happy! My Medium Hatch Chilies finally arrived in perfect order. I made a big batch of Green Chili and had it for dinner, and breakfast too! Yes, they are expensive, but so easy to use because they are cleaned. Thank you for your wonderful service.
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- Irene
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I can’t say enough good things about The Hatch Chile Store. They provide an excellent service and products. Customers need to remember that they only ship out orders on Tuesdays and Wednesdays. Works out great. Thank you from Missouri!
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- Doug D