The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good quality products at a good price. Prepared foods are expensive, but very good. Jars have great flavor.
”
- Paul G
“
great product great price
”
- Tim C
“
Absolutely beautiful chile ristra and a very good price - it is truly stunning
”
- Jeffrey H
“
Good selection of products, easy to order, prompt delivery and very delicious green chile and chile products. I lived in NM for 15 years and have found nothing comparable to NM Hatch green chile anywhere else!
”
- Susan M
“
I ordered several items, for my family and for a friend. Delivery was efficient, everything was securely packaged to arrive safely, and the products, of course, are wonderful! A little taste of New Mexico, to help us get by between visits.
”
- Tinney H
“
On time delivery, met my expectations of flavor and quality. I recommend to others and I will buy again. Thank you!
”
- James M
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
”
- Marty M
“
I explained that I did not want a refund but perhaps some packages of hot chile to mix in to make them the medium heat that I ordered.
”
- Robert G
“
I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers
”
- Dale S
“
Excellent product coupled with excellent service. You just can't ask for more.
”
- Michael S
“
If you like Hatch green chili you'll be very glad you tried this product! Also I want to say how happy with this company's customer service.
”
- MIchael H
“
The folks in the office immediately replaced the delayed boxes and provided excellent customer service.
”
- New M
