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The Hatch Chile Store Reviews

4.7 Rating 12,293 Reviews
C
Happiness Grade
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

92.86%
Industry Average
Good quality products at a good price. Prepared foods are expensive, but very good. Jars have great flavor.
- Paul G
great product great price
- Tim C
Absolutely beautiful chile ristra and a very good price - it is truly stunning
- Jeffrey H
A

Delivery - Fast

92.00%
Industry Average
Great chile, reliable shipping and delivery. Have been buying Hatch Chile for years. Had one batch come late and thawed - UPS error but Hatch Chile replaced it in three days!
- Warren
Delivery as promised and stated online! If you are one that left a bad review.
- Debe F
We’ve been getting our green chili from you for years and have never had a bad batch. Great service, easy ordering, and quick delivery. Gives a taste from home.
- Katrina J
F

Returns Process - Difficult

0.00%
Industry Average
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
- Marty M
F

Refunds - Difficult

28.57%
Industry Average
They will not refund or reship my order.
- Sherry F
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
- Courtney C
I am pleased to report that PayPal resolved the matter in my favor and issued a refund.
- Marty M
96.11%
Industry Average
Superb service! Excellent product.
- Debe F
I am happy! My Medium Hatch Chilies finally arrived in perfect order. I made a big batch of Green Chili and had it for dinner, and breakfast too! Yes, they are expensive, but so easy to use because they are cleaned. Thank you for your wonderful service.
- Irene
I can’t say enough good things about The Hatch Chile Store. They provide an excellent service and products. Customers need to remember that they only ship out orders on Tuesdays and Wednesdays. Works out great. Thank you from Missouri!
- Doug D