Knife Warehouse Reviews

Name: Knife Warehouse
Rating: 4.52

4.5 Rating 1,481 Reviews

88 %

of reviewers recommend Knife Warehouse

4.5

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

support@knifewarehouse.co.uk

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Knife Warehouse 5 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful!... no tracking numbers sent , delivery took a week!... then was sent the wrong items . Got sent a cheaper alternative than i orderd with no refund !.. avoid like the plague!”

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Posted 2 years ago

“I haven't reviewed parcel, DPD failed to deliver to my home address and when changed address to work address, DPD driver delivered it to someone else. I was shocked as this was an ID required delivery. After calling DPD have the parcel now in a depot.... even though tye driver initially delivered it? Dpd are yet to resend the package. I am hoping to receive it soon...”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID! scam company! Have been waiting 2 weeks for my order, i have sent multiple emails which they have ignored. Impossible to get through to them. My order has been on “shipped” for just under 2 weeks, when they state 2 day delivery! Absolute scam of a company, what a joke. i bet they’ve paid for all these reviews too because no way these guys are legit. Terrible customer service and terrible business. You should care about your customers and not scam them”

Helpful Report

Posted 2 years ago

“They sent me broken items and when I tried contacting them I got no response from customer service. This might be my last time buying from them.”

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Posted 2 years ago

“Came damaged I have tried contact someone through your website but no one still got back to me”

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Posted 2 years ago

“I ordered on the 19th and my order is marked as shipped emailed there support twice with no response have not received my item if I am not going to recive I would like a refund”

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Posted 2 years ago

“I have submitted my id several times and still not Heard nothing back. I have been waitin 10 days for my order”

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Posted 2 years ago

“My item did not arrive so couldn’t do anything would request a refund but as my for my mental health I feel like it is my fault”

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Posted 2 years ago

“Do not buy from these people! I ordered and paid for two knives but only received one. I sent several emails querying this but received no response. Non existent customer service and no phone number. Eventually I got my bank involved who refunded me. AVOID!”

Helpful Report

Posted 2 years ago

Good evening, I am sorry to hear your order wasn't quite perfect! It looks like some messages went to spam, but I think we've replied now. Could you let us know what we can do to help, which one was missing and we'll get it sorted out for you. Thank you. Kind Regards, Paul

Posted 2 years ago

“Never responds to my emails cancelled order i asked for refund as 5 days later knife is 'dispatched' but never arrives. Raised a dispute with my bank over it. Never reply shambles of a company”

Helpful Report

Posted 2 years ago

“Have not received order ,no email responded,no refund not even a refund delivery”

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Posted 2 years ago

“Spent sooo much money over the years here but my last order is a total scam items missing I’ve emailed them 4 times and they havnt even bothered to reply there’s no phone number to call so now have to contact my bank to get them involved such a shame how terrible there customer after care has gone . I will NOT be using or recommending them again”

Helpful Report

Posted 2 years ago

“So annoyed!! The knife selection looked brilliant and with a huge shopping list planned I ordered a small tester to see the quality. Very happy my ID was checked and made me feel like I was dealing with a good company. I was told I needed to sign for the knives and have my age verified upon delivery. Delivery day came, I received a email from Royal Mail informing me that my package had been signed for and verified with a photo of delivery. The signature wasn't mine, no idea who verified the age and the photo of the parcel was just a extreme close up of a envelope. I checked my CCTV and no delivery?? I contacted knifewarehouse 4 times, I have still not received any contact back from them (6 days later). Then adding insult to injury, no knives, no refund and then a email asking me to review them......no words.”

Helpful Report

Posted 2 years ago

“Still haven’t received my parcel yet and it’s been a week since I ordered pretty sure I’ve been scammed”

Helpful Report

Posted 2 years ago

“Don’t send any sum over £200 or £300 they will scam you and put your order in endless processing, they won’t even contact you”

Helpful Report

Posted 2 years ago

Good Evening, My apologies for cancelling (and refunding) this order. After speaking to our contact in the Metropolitan police, we concluded that this order was too high risk to fulfil. As a responsible retailer, we always comply with local laws, and perform due diligence checks on all purchases. In this case, with the type, number and delivery location of the knives involved we are unable to ship the goods. Kind Regards, Knife Warehouse

Posted 2 years ago

“I have got no update on my order and no help through the support emails. Please can you help me?”

Helpful Report

Posted 2 years ago

“Poor customer service as I ordered a item that was sent out but not received. I have emailed knife warehouse with no response. Very disappointed.”

Helpful Report

Posted 2 years ago

“Order placed on 29 October and ID uploaded. Order showed as ‘Shipped’. 19 days have passed and I’ve not yet received my order. I’ve sent 4 emails and heard nothing back. There’s no phone number to ring. The only way to contact the company is via email. Worst customer service I’ve ever experienced from any online retailer. The purchase was for a Christmas present which I can’t buy elsewhere so I’m going to have a very disappointed family member. I’ll be contacting my bank to retrieve the £100 I paid for the item when it’s been 30 days.”