Knife Warehouse Reviews

Name: Knife Warehouse
Rating: 4.52

4.5 Rating 1,479 Reviews

88 %

of reviewers recommend Knife Warehouse

4.5

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

support@knifewarehouse.co.uk

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Knife Warehouse 5 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does anyone habe a contact number foe this website. I made an order over 2 weeks ago and they haven't trolkes tm a single email of support email. Their wensite shoes no number which to me rings alarm bells . Extremely poor customer service”

Helpful Report

Posted 3 weeks ago

“Usually Amazing Service and good products have used many many times - This time however product sent to wrong house despite address changed within good time and conformation that it has been change, items return to sender, all of which fine. then 6 weeks of radio silence despite multiple emails from me asking for info, refund or product but have just been ignored. I have spent hundreds of pounds with this company. would of usually said 5 stars all the way but 6 weeks of no comms, no refund and no product is very poor service”

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Posted 1 month ago

“Scammers didn’t get my order and they ignored me emails”

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Posted 6 months ago

There is no order under your name. I can't find your emails in our system, but I want to help resolve this. Could you please reach out again with your order details? Kind Regards, Knife Warehouse.

Posted 6 months ago

“No email reply what so ever, no tracking and no updates on my order”

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Posted 8 months ago

“Im writing this review as i am yet to get a response, After having sent 5 emails asking about my order i am yet to get one. I answered the question as to why the name was different and didn't get a response back i simply asked if you do not want to go ahead with the order then can you please send me a refund and i'll take my business elsewhere. Terrible communication for something that could have been solved with communication.”

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Posted 8 months ago

“rubbish very bad service with no communication haven't received item no reply from them been 2 weeks now.”

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Posted 10 months ago

Good Evening, We're a little confused. The order number that's linked to this review goes to an order where the payment didn't go through. So we didn't ship it. Are we missing something? Please let me know so I can investigate properly. Thank you.

Posted 10 months ago

“NEVER RECEIVED ORDER AND THEY DON'T REPLY TO EMAIL OR MESSAGES VERY POOR SERVICE A RIP OFF AS PROBABLY WONT GET REFUNDED AS THERE IS NO OTHER WAY TO CONTACT THEM. WAS GOING TO PURCHASE A CROSSBOW BUT WONT BOTHER NOW SAYS QUERIES RESOLVED IN UNDER AN HOUR, WHAT A JOKE AS ITS BEEN NEARLY TWO WEEKS NOW.”

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Posted 10 months ago

Good Evening, We apologize for the delay in responding to your email. As you can probably imagine, the run up to Christmas gets rather busy and we focus most of our time toward shipping orders. I can see we shipped this, but I can't find anything useful from the tracking number. Can you send us an email confirming your address and we'll follow up on this further. We do usually resolve things quite quickly, so once again, my apologies that this one fell through the cracks. Thank you.

Posted 10 months ago

“I made the order and paid its been a week and still nothing and now im being asked to give a review as if you guys have done something good you guys haven’t been replying to my emails asking abt ny order either so yh im very disappointed”

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Posted 10 months ago

Good Evening, I'm sorry to hear that there was an issue with your order! Our review requests are automated, so apologies for any confusion that's happened there. I'm trying to find any emails from you, but I don't seem to be able to see any. In any case, I've tried your tracking number and it's just showing as unavailable. I suspect that due to Christmas, the postage is delayed - could you allow another few days for delivery, and if still no luck, we'll sort something out for you. Thank you and sorry about any inconvenience caused. Kind Regards, Knife Warehouse.

Posted 10 months ago

“Poor communication, orders sent from other suppliers without notification of multiple deliveries. Lastly theft, I ordered over £400 of goods and and set of 3 throwing knives are missing. Emailed in 3 times and haven’t had a response it’s been nearly a week. Poor service, poor communication and dishonest service. I would not reccomend anyone use your service as you don’t know if the items will actually arrive and no real way to contact you. No phone number, no contact address and you don’t answer email queries. 0/10.”

Helpful Report

Posted 11 months ago

“No contact from the knifewarehouse, I made a mistake in the first line of address & picked the wrong street name but everything else was right, it’s been nearly 4 month since the order was placed & I’ve sent 5+ emails asking for updates but no one gets back to you. The only reply I had was on here where they stated “hard to deliver when you refuse the parcel”… hard the refuse the parcel if it doesn’t come to my address. They have taken my money & left it at that. The parcel got sent back to their warehouse & they haven’t bothered to reach out at all. Concerning seeing that this is a business & not a random John on the corner.”

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Posted 11 months ago

If you do not know your own address how do you expect to receive any delivery? Who gets their street name wrong? We do not just guess peoples addresses, like every other company in the world we ship to the address given. We have refunded your order, please shop elsewhere.

Posted 11 months ago

“I placed an order back in August & have no received the order, it's November now & I have tried contacting them 3 different times & they have not replied or even acknowledged my request.”

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Posted 11 months ago

Hello Shae The tracking says: Sorry, we were unable to deliver this item at 04-09-2024 as the recipient refused to accept it. It will now be returned to the sender. If you refuse the parcel it is very difficult to deliver it.

Posted 11 months ago

“I didn't receive my order .....”

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Posted 11 months ago

“I will write the review soon after receiving my order. Purchased on 18th October and still no sign of delivery!”

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Posted 1 year ago

“not happy to be honest opened the blade and straight off the blade wouldnt close the release attachment seized for a first buy doesnt fill me with confidence in your goods .”

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Posted 1 year ago

“not yet received item so can only give a poor review”

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Posted 1 year ago

“If I could leave 0 stars- i would. Zero customer support. (They NEVER answer). Do not buy from this company. There are better alternatives. Helen”

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Posted 1 year ago

“I made an order of over £50 and they have not delivered to me my full order. I am missing at least £25 worth of my order and have recieved no replies to my multiple emails. I am unsure wether or not there is even a real human operating this site, there has been pretty much zero human contact throughout. I would recommend that you simply use another site for the time being.”

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Posted 1 year ago

“I still haven’t got my item”

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Posted 1 year ago

“i recieved the wrong knife and reached out to them but havent heard anything back in 5 days so very disapointed with all aspects of the service.”

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Posted 1 year ago

“Didn’t receive my knife. Tried to contact and didn’t get a response. Terrible service”

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Posted 1 year ago

Knife Warehouse is rated 4.5 based on 1,479 reviews