The Purple Property Shop Reviews

Name: The Purple Property Shop
Address: 482 Blackburn Road, Bolton
Rating: 4.73

4.7 Rating 288 Reviews

95 %

of reviewers recommend The Purple Property Shop

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4.7

Based on 288 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01204 598979

Email:

sally@purplepropertyshop.com

Location:

482 Blackburn Road
Bolton
BL1 8PE

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The Purple Property Shop 1 star review on 11th September 2025

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The Purple Property Shop 5 star review on 1st February 2017

Ronald

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They Recovered My Money When I Thought It Was Gone!”

Helpful Report

Posted 4 months ago

“This was a terrible experience for me. It has left me incredibly frustrated and disheartened in a process as sensitive and significant as selling a home. There was no clear and proactive communication which is essential. I was left in the dark after they had promised sun on earth. The whole experience has left me feeling vulnerable and understandably disappointed. However it has also taught me that the next agency i get on board, i will make sure i have a check list of things; their communication policy etc. I bet it has been a good company to others but for me, it was a horrible experience.”

Helpful Report

Posted 1 year ago

“Awful, Do not mention that they require to call you on the day of a viewing to confirm your attendance, they will not notify you of this prior to you booking, nothing in the email confirmation either. If they do, and you can not make it to the phone (because, like the vast majority of the British population, you have a 9 - 5), they will simply cancel your booking. My girlfriend had asked me to go and view a property she had booked but would have been for both of us, she had told the agent I would be coming in her place due to her work. She's a theatre nurse (in operating theatres, clean, sterile and focused environments) so does not have her phone handy during the day, something she made very clear to them and explained. They then proceeded to cancel the booking because she was too busy saving lives in a hospital operating room, to pick up the phone to confirm to them she was attending - which she already told them I was doing so in her place and that she could not reach the phone during working hours. If a business can not get the simple things right, you should be wary of how they handle real issues. Unprofessional, do not recommend”

Helpful Report

Posted 3 years ago

“Misleading information and hiding details. We have seen one property on 28th Thursday, one of the staff from their office advised us there is another viewing on Saturday 30th. When we contacted them on saturday morning, they said the property is already sold, can't reveal the amount of the property sold for. I recommend all sellers please avoid this estate agent to get more price for your property.”

Helpful Report

Posted 5 years ago

“I found The Purple Property Shop inexistent until there was a query on the property I was 1 week away from completing. I was spoken to by their Customer Service Manager Lynne Mason who spoke to me in a very unprofessional manner and labelled me a liar after apparently speaking to my Solicitor which she hadn’t. She had only spoken to a Fee Earner/Assistant. I’ve bought properties in the past and I’ve never been treated so poorly by any other agency. My advice would be for The PPS to give Lynne more training on the negotiation side of the sale rather than completely forgetting about TCF. A very poor experience.”

Helpful Report

Posted 6 years ago

Dear Mr Jackson, thank you for your email. I have looked in to the concerns you have raised and can confirm the following. You were buying a property through us and emailed the sellers directly to inform them that your solicitor had informed you he didn't feel the property was worth what you were paying and I undestand you were questioning an amount of £25,000 which we believe you were looking to have the property reduced by. You had already had a survey and this was valued at the price you agreed when you first put an offer in. Lynne questioned with your solicitor why they would say something like this and they confirmed they at no point has they told you not to purchase it and are shocked that you are claiming this. We take attempts to mislead our sellers very seriously and believe you were attempting to get a £25,000 reduction which is why you did not approach us but tried to enter into a negotiation directly with the sellers. The sellers are extremely upset by what you have done and have asked you make no further contact with them.

Posted 6 years ago

“All round bad experience with service as a first time buyer, turned a happy time for us into a very stressful and upsetting one. Would avoid getting involved in purchasing a property advertised by you in the future.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our agent recalls the negotiation regarding the property you are now purchasing through us. I understand you're upset at putting an offer in on one of our properties and following this being accepted by the seller during the viewing, unfortunately another higher offer was also accepted by the seller during another viewing. Subsequently these buyers did not proceed and our agent came back to you to see if you still wanted to purchase it and you said yes and it is now under offer for you. You vocalised your views very clearly to our agent on the phone. I fully understand how this can be stressful, particularly as first time buyers, but we are required to act on the instruction of the sellers. I understand the sales process is proceeding smoothly and we wish you well in your new home.

Posted 6 years ago

“Appalling service. These people talk vulnerable people into believing them. After my offer got accepted by the vendor they forced her to keep the property on the market and tried to maximise their own profit margin. When eventually they managed to get 20k more out of me. I had a survey done which showed flaws, Lynne asked for a copy of the report which I refused. So then Lynne called the vendor and advised her what repairs needed to be carried out and sold to someone else fraudulently as serious cracks were covered up and viewers weren’t shown the part of the property with the cracks, apparently they didn’t have a key!! That day.. no surprises why. They just cheat people to line their own pockets. Thankfully I’m glad to see the back of them.”

Helpful Report

Posted 6 years ago

“From the moment we enquired about a property we felt pressurised to put our property on the market with them. If you have a disability do not use this estate agent, they have no compassion or knowledge of our struggles. They showed us a property and the viewing was unprofessional and they had ommited important details. We cancelled putting our property on the market with them within 48 hours. It cost us £400 buyer beware! This estate agent is only interested in your money. Don't let them market your property!”

Helpful Report

Posted 6 years ago

“What can i say! What am allowed to say! Having been threatened with slander and legal action i feel i cannot tell the full truth about my experiences of trying to rent a property through Purple Property Shop. When things go wrong they really go wrong for this company. As with anything like this common sense goes out the window. The only advice i can offer is. When visiting a furnished or part furnished property make sure you follow up everything in writing so there are no nasty surprises after you've signed the contract. I even offered a meeting with the MD which rather sadly got turned down. To summarise. I did get my first months rent and deposit back but lost my money for credit check. Overall really disappointing and incredibly incredibly stressful process. I am glad its over but i felt compelled to leave a review of sorts.”

Helpful Report

Posted 7 years ago

“They kept leaving our house with a door unlocked even after we kept telling them each time they even denied it we had to write our own description for the add”

Helpful Report

Posted 8 years ago

As you have highlighted some negative issues I have investigated them and spoken to staff in our staff meeting this morning and would like to feedback this to you. 1. They kept leaving the door unlocked even after we kept telling them each time they even denied it. Your property went on the market on the 8th September 2017 and we booked in three viewings on the 9th September 2017. Following these viewings you contacted us to inform us that the porch (inner) door have not been double locked. This was discussed with our viewing agent and she confirmed that she had checked the door on leaving the property and it was locked and secure. It then transpires that the door has a double lock which we were unaware of but that you brought to our attention. I understand from our viewing agent that the outermost door was locked and secure and this inner door was also locked and secure but not double locked. Our staff discussed this with you and from our notes I can confirm you were happy following this discussion. Notes were placed on our estate agency software regarding the door and that it was always double locked on all other occasions. I am not aware, nor are any member of staff, of any other occasion when you contacted us about the door. Please can you provide me the information on when you has to contact us ‘each time’ regarding the door being left unlocked so I can check our phone records and notes as to what actions we took. 2. we had to write our own description for the add. Our property marketing manager attended your property on the 7th September 2017 at 11:30am to undertake the write-up and photography of the property. A full copy of the write up and photos were sent to you the same day at 5:30pm and you responded to this with some changes to the write-up and these changes were made and the property went live. The purpose of sending the write-up to you is so you can confirm it is correct and suggest any changes to it, which is what you did. I disagree with your accusation that you did the write-up. I have compared both the write-up Danielle did and the one you did and would suggest that your changes are minimal and do not support your suggestion that you undertook the write-up.

Posted 8 years ago

The Purple Property Shop is rated 4.7 based on 288 reviews