The Sofa Company Reviews

Name: The Sofa Company
Address: Bradley MillBradley Lane, Newton Abbot, Devon
Rating: 1.38

1.4 Rating 21 Reviews

10 %

of reviewers recommend The Sofa Company

1.4

Based on 21 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email

About The Sofa Company:

The Sofa Company is an established furniture retail business based in Newton Abbot, Devon. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible.

Visit Website

Phone:

0162 635 8780

Email:

sales@sofa company.co.uk

Location:

Bradley MillBradley Lane, Newton Abbot
Devon
TQ12 1LZ

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The Sofa Company 2 star review on 27th June 2025

Mikkel Thomsen

The Sofa Company 1 star review on 31st July 2024

Billyjo

The Sofa Company 1 star review on 26th April 2022

Martin

Anonymous

Anonymous // 01/01/2019

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“Bought a sofa for 14,347 DKK (2,000 EUR-ish), and after a long delivery time, it arrived damaged—with a hole in the bottom measuring 40 x 25 cm. They refer to their warranty policy, and without having read it, I’m sure they’re technically within their rights. They wrote: “A hole in the bottom lining does not qualify for a warranty claim. You can either leave the fabric as it is or remove it entirely if it’s sticking out from under the sofa.” Regardless of the rules, it’s honestly pretty disappointing to spend 15,000 DKK / 2,000 EUR on a sofa that arrives with such a large hole!”

Helpful Report

Posted 3 months ago

“I ordered this and this is what I was left with they quickly took my money and ran of , two Asian men , now ignoring calls and messages and been blocked do not by from these people they are scammers !! Also missing a leg and hole underneath”

Helpful Report

Posted 1 year ago

“The worst company ever Demand payment, but do not deliver, changed my delivery time three times. Yet still no sofa. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Would love to post a picture but still waiting for delivery”

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Posted 1 year ago

“I ordered a chair which when I got it delivered it was lot smaller than expected, the lad from DPD said I’ll return it for you, nice delivery lad, only to find out that the sofa company had taken £25 off my refund, absolutely disgusted as it wouldn’t have cost me that to send it back myself, never again will I order from these!!!”

Helpful Report

Posted 1 year ago

“Poor quality bonded so called leather, that cracks on just over a year. They have no interest in the complaint unless you pay for an independent report to prove a manufacturing default. They don’t seem to have a complaints procedure in place, leaving you to prove there products are faulty!! I wish I had read other reviews on all review sites before buying, my issue, seems to be a common issue with this company, and as most say, they are not interested in the complaint, just fobbing you off and making you run round in circles to get nowhere!! Don’t make the same mistake as me and many others, stick clear and look somewhere else.”

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Posted 3 years ago

“Ondanks mankementen van één geleverde stoel , een groot compliment hoe deze klacht is opgelost . Goede communicatie en snelle oplossing . Nu in afwachting op een nieuwe Voor zoverre uitstekende service . A. Bremmer”

Helpful Report

Posted 3 years ago

“We bought a sofa and recliner in 'leather' 5 years ago. We are retired, have no children or animals and don't smoke, so it gets light wear.After a year the 'leather' started peeling. I offered to send the company photographs to help them overcome problems in the future. I didn't know it was a general problem until I read the other reviews. Their reaction was to ask what I expected them to do about it. I wasn't looking for a refund. We are very disappointed in the furniture and in the attitude.”

Helpful Report

Posted 4 years ago

“The salesman was excellent from pre order to sale and beyond, more than happy to answers all my questions some of which were probably a bit 'out there'. The tips he gave for assembly (at the pre order stage) were invaluable and made assembly easy as opposed to ok. The instructions were very clear with ohotos of each stage. The product is very comfortable and good value for money”

Helpful Report

Posted 4 years ago

“They asked for bank transfer payment worst mistake u can’t claim it back thru ur bank u will not receive a sofa 3 delivery dates I waited in i have been chasing a refund for 2 months now and (they will probably have this removed)keep getting fobbed off and they ban you from the page of u leave a negative comment just looking to warn others of this scam”

Helpful Report

Posted 6 years ago

“Ordered sofa in April, was told in May it was being delivered so I got rid of my old sofa. 4 separate delivery date and still no sofa! Currently awaiting a refund but I'm 100% sure I will have to take it to a small claims court. Do not buy from these people, they are scamming people!!”

Helpful Report

Posted 6 years ago

“Hurrendous company. No sofa arrived, promised refund for 3 weeks... Still nothing, all sarah dies is lie. Stay away and don't believe the fake reviews”

Helpful Report

Posted 6 years ago

“Took my money but never received a sofa or a refund. Sarah Carter and Joe Slater are thieves. Have a look on Trustpilot for other reviews from lots of other people who have fallen for their scam.”

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Posted 6 years ago

“Requested refund within hours of paying due to unforeseen circumstances, that was January 2019, still no refund and been lies after lies saying it's been done. Still being lied to. Shocking company that should not be allowed to advertise.”

Helpful Report

Posted 6 years ago

“Rip of merchants do not order or buy from them take your money and not deliver. Scam.”

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Posted 6 years ago

“I ordered 2 sofas and 4 chairs from this company in July paid the extra £20 for them to bring in and install - they turned up in August and they refused to take up and install. The chairs did not arrive - after weeks of being told that they were still not in the country due to typhoons/hurricanes and leaves on the track and any other excuse they could give 2 chairs turned up - End of October and still waiting for 2 chairs. Terrible service and would not use them again. so 2-5 day delivery was 4 months and still waiting!”

Helpful Report

Posted 7 years ago

“BAD QUALITY BONDED LEATHER. A very misleading title "bonded leather means plastic that cracks" After a year the cracks started on my£700 sofa. And it slowly fell apart. When I contacted the sofa company I was told there is nothing they could do re refund or replacement after 12 months. If I had to pay £700 a year for a sofa my life would be in big trouble. I am shocked that there not a law that says this description is misleading and not allowed”

The Sofa Company 1 star review on 17th May 2016

Helpful Report

Posted 9 years ago

“Bought a leather sofa from sofa-company.co.uk for my reception area in my office - so very little use. After 4 years of hardly any use the leather has cracked and is peeling away. Phoned the sofa-company.co.uk and was told that there was nothing they could do about it. Appalling response and very, very poor products. Do not buy from them, you will only regret it. (By the way the 2 single chairs I bought from IKEA have way outlasted this leather sofa!”

Helpful Report

Posted 9 years ago

“Went to showroom and tried thwir recliners. Found one i liked and ordered/paid for it. The chair arrived a day late to me; i was waiting all day Thursday for it and nothing arrived. I phoned The Sofa Company and the lady told me that it would now be to us on the Friday as it was still sitting in the couriers warehouse. A phone call from them would have been nice. When the chair arrived on Friday i assembled it (the spanner in the pack was too big). After it was assembled the chair was fully forward but still in the reclining position. It was completely uncomfortable and nothing like the one i tried in their showroom. I phoned them and after a 30minute conversation trying to explain my problem, i had to email them photos. I did this and heard nothing from them so i phoned them again. The lady I spoke said "from the photos it looks ok, sit in it and push it right back and bring it up a few times" i did this to prove to them that the chair could not move any further forward" they were not understanding me. They kept saying I'd built it wrong. I started to realise that this company were going to be difficult. As it was nothing like tbe one i sat in in their showroom; mine was uncomfortable i decided i wanted to send it back and get a full refund. I dismantled it and repacked it. I told them that it was reboxed and they can sort a courier out to collect it. The following day i phoned them asking them what arrangements had been made and i was told that its up to me to return it even though the item was unsatisfactory. They said the photos i sent them looked ok so its the case of me just not wanting the chair and therefore up to me to return it at my expense. They emailed a return slip for me to attach to the box. I arranged for Parcel Force to collect, paid over £50 for the carriage cost. I tracked it online and emailed them three days later because i heard nothing from them. They tried to make out they hadn't received it. I had the tracking details and the name of who signed for it. When i phoned them back and gave them this info the lady said that they had to check it for damage. Over Two weeks this all took and eventually they refunded the cost of the chair and the guarantee. They have never refunded the cost of me returning it to them. I would never recommend this company and never buy from thwm again. They are a con firm and do not care about the customers after they have sold the goods and received their payment. Do NOT buy from them.”

Helpful Report

Posted 10 years ago

“They sold me a chair which was uncomfortable because a spring was felt very near the surface. When I complained they said it was within manufacturers tolerance and could not be repaired. DO NOT USE THIS COMPANY the service is very poor.”

Helpful Report

Posted 10 years ago

“Bought a leather Sofa from them and it started to peel...contacted them and they said it was only guaranteed for 12 months!! I sent photos to them and explained that it was in a room that was rarely used with no direct sunlight, but they were not interested! I asked them to send out an inspector but they refused...do not buy from this company they do not care about their customers...a cheap plastic garden chair we bought had a longer guarantee.”

Helpful Report

Posted 10 years ago

The Sofa Company is rated 1.4 based on 21 reviews