The Sports HQ Reviews

Name: The Sports HQ
Address: Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch, Worcestershire
Rating: 3.40

3.4 Rating 83 Reviews

60 %

of reviewers recommend The Sports HQ

3.4

Based on 83 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

About The Sports HQ:

The Sports HQ manufacture and supply famous golf clubs and golf equipment brands such as Confidence, Palm Springs, Prosimmon, Texan Classics, Forgan and Young Gun - the no. 1 junior golf brand. In addition to Golf Equipment - The Sports HQ also supplies Fitness / Exercise Equipment, Equestrian ranges, Luggage, Ice Machines, Outdoor /Camping ranges at low factory direct prices.
The Sports HQ is also proud to offer CA Cricket equipment direct from CA Sports - quality cricket gear at factory direct prices. Since 2006, The Sports HQ has exclusively supplied the world’s favourite brand of poker equipment – CQ Poker supplying poker chips, sets, felts and tables. In addition to its extensive range of sports equipment, The Sports HQ is proud to hold the exclusive distribution rights to CA Cricket – the distinguished cricket brand from Pakistan.

Visit Website

Phone:

0152 759 8388

Email:

help@thesportshq.com

Location:

Units 3 and 4 Lower Park FarmStorrage LaneAlvechurch
Worcestershire
B48 7ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bough a defective item, asked for a refund and sent back the item, they issued the refund minus the postage costs! What happened to the Sale of Goods Act from 1979?”

Helpful Report

Posted 5 years ago

“Non delivery of items. No real effort to communicate with me a customer. Can’t beleice they have been unable to get an answer from the courier about my parcel. I was provided with different information from both members of staff. Avoid!!”

Helpful Report

Posted 5 years ago

“I purchased a treadmill from Amazon after reading great reviews. I paid for it and waited for delivery never came that day. Had to take another day of to wait in and it came at 4pm. Put it together no problems there. Started walking on it and it lasted 2 minutes 34 seconds as the belt went to one side. Tried fixing but coundn't do it. Called store and they told me as it is a manual treadmill you have to tighten or reduce tension, tried this a few times and it still would not work. Called again and explained this they said they would send a courier to pick it up. Another day waiting and they never showed up till the next day to collect. Told them it was a treadmill and two of them lifted it said they would fill in paperwork not to worry. Never heard any word about refund so I E-mailed the company to be told that I sent it back trashed and they were not refunding or replacing it. After explaining that it was a fault with the belt it was perfectly looking fine. Customer sales very rude and not helpful at all. I asked what they would do and was told nothing as I had trashed it. Asked about their good will returns to be told I never had original packing so there was nothing they could do. I was told to contact Amazon who sold it to me as they were not dealing with me any more. Furiously I called Amazon who was very helpful and told me that I would be getting a refund in the next 24-48 hours as they would speak to the company. STILL WAITING TO HEAR. They have just e-mailed me the same e-mail four times over. Do not buy from this company I am totally disgusted with they way they talk and treat you. £110 JUST TO BE WRITTEN OFF I don't think so I'm taking this to Trading Standards. Please do not purchase anything from this company.”

Helpful Report

Posted 6 years ago

“Paid for Next day delievery - Did not arrive for two days. The delivery driver basically could not be bothered. Complained to the company they refunded the difference between next day and standard delivery. Pathetic. Will not use again and advise not to.”

Helpful Report

Posted 6 years ago

“Ordered for next day delivery. Didnt realise that next day delivery actually meant.. 2 days from now delivery, but give me the extra £5 anyway for the hell of it! NEVER EVER will I use this company again.. I emailed and didn't even get any reply from them. Live and learn.”

Helpful Report

Posted 6 years ago

Hi Natalie, thank you for taking the time to leave your comments and for your custom. It is much appreciated. I am sorry you were disappointed with the delivery time. I do note that you placed your order at approx 4.07pm on the 30th and after the 1pm time we advertise on our site for same day despatch. It was thus despatched the very next day (31st) and delivered to you the following day (1st) on the next day service. I also note you emailed us at 17:24 on 31st and my colleague Nick replied at 02:29 on the 1st to which you replied back to him at 13:30 on the 1st. I hope this helps explain.

Posted 6 years ago

“Very poor customer service, as per other reviewers on here I ordered an item and paid extra for Next Day Delivery on the weekend (expecting delivery on Tuesday) - Received an order confirmation email, money removed from my account, Tuesday came, no item, Wednesday.. nothing - This went on until Thursday when I contacted them and they realised they didn't even have the item in stock. They'd happily taken my money and "not realised" the item wasn't in stock or that my order was outstanding. Very poor customer service follow up afterwards, eventually got my money back but took a while. I would avoid if possible!”

Helpful Report

Posted 6 years ago

“Unhelpful dismissive staff. AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“Product went faulty after 1 year, then the company would not assist as it was out of warranty. Asked me to self diagnose the issue, by installing a fuse that blew up on me. Phone staff are arogent and unhelpful.”

Helpful Report

Posted 7 years ago

“I bought a elliptical 2in1 cross trainer and bike, the order came, but when we were trying assembling the part together, I was missing the pedal hinge bolt ,arc washer, m12 nut, for my rear stabiliser the 2 set of carriage bolts and washers and m10 doomed nut was missing. I thought did they check that every part was there before sending it totje customer obviously not. As soon as I saw that all those things were missing I email them and was told that my email will be reply in the next two working days. Still waiting, I am very disappointed by the after care service. Would recommend buying there. If you don't want same thing happened to you.”

Helpful Report

Posted 7 years ago

“Disgusting company. Do not cut from them. I ordered something before the next day deadline. Had an email accepting my order. Waited next day and no product. Phoned and after 30 mins eventually got through to be told the item isn't in stock and they will be refunding me. If i hadn't called, when would i have been told. the money has gone out of my bank andi won't get it back or up to 5 days so the time i needed the next day i am without and £100 out of pocket for 5 days so i can't even buy another one from elsewhere. Ordered should not be taken if you have no stock and not one person gets in contacts to let you know!”

Helpful Report

Posted 7 years ago

“This company doesnt want to help you buy from them - when they are getting your money.....so I dread to think how POOR their after sales service is when they are getting nothing more out of you!!! Tried to buy online, with their 10% discount. Wouldnt accept my debit card online. I rang them, and got some rude, abrasive, disinterested woman .....eventually. They took my card number and said it was fine, but on the phone they wouldnt give me the discount......hmm lure you in with a discount - cant buy it online - so call their "help"line and get told you cant have the discount. As the item is over £300 they wont take the payment over the phone (with the discount it would have been 2p under - so fine, but they dont give the discount over the phone even though id had the order accepted and its THEIR system that wont allow me to proceed - I spoke to my bank - no issue there!) I asked " So what am I supposed to do to purchase from you?" ....was told "Well use Paypal" I explained Paypal was linked directly to the same debit card.....and was told "You cant buy it then if the online service isnt accepting your card" .....what a load of crap........I found another company online and used the same debit card - worked fine. What an awful system, company and customer service. As I needed it URGENTLY as part of a charity exercise I had to use another account ............................NEXT DAY DELIVERY BOUGHT _ NEXT DAY EVEN WORSE FROM THESE FOOLS I ordered and paid for Next Day Delivery.....in good time for it to be dispatched under their policy, purchase by 1pm. I needed the products and so took the day off of work (£70 loss, my choice). At 1700 hours I got an email to say the item wasnt being dispatched. I rang and was told it had been collected but wouldnt be here until tomorrow. So, not the next day delivery paid for, and wasting a day off of work and loss of a days wages Why they couldnt have told me that first thing, then at least I could have done something with my day off rather than wait in for 10 hours!!!. NOW I have to try and take another day off, wasting time off and wages. THEY DO NOT GIVE A TOSS ABOUT THEIR CUSTOMERS ABOUT BREACHING THE CONTRACT WE HAD, nothing. I asked to speak to a manager......."sorry hes unavailable" Probably because theres so many complaints coming in. They just do not care about customers, Ive since read other reviews both on here and Ebay and can tell they are horrendous. So now Im either stuck with taking another day off of work, or not even getting the item at all as no-one will be in. This excuse for a company has now cost me HalF of the cost of the item......and what have they offered......a refund of £1.......yes £1!!! AVOID these like the plague, yet to see the item, and ive read lots of poor reviews about their goods too”

Helpful Report

Posted 7 years ago

“Terrible company to deal with ,we ordered 2 items within 2 hours of deadline and paid for next day delivery but 5 days later and no reply to 3 emails and only 1 phone call answered out of 5 with no answers or appologie for delay still no items , stay well clear ! After sales are as useful as a condom with a hole in it the only reason it gets a star is because I have to to place this review”

Helpful Report

Posted 8 years ago

The Sports HQ is rated 3.4 based on 83 reviews