The Vial Store Reviews

4.57 Rating 42 Reviews
88 %
of reviewers recommend The Vial Store
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Customer Service
Communication Channels
Email, Live Chat
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The legit sent me package line this. ( pic below) Not only were there containers missing but some so stuffed up I couldn’t use for a sellable product. Their boy joe didn’t see any problem on their end and was more concerned with my attitude than he was rectifying the situation. Joe better watch how he handles stuff before someone smacks the $h!t out of him.
Posted 8 months ago
I have been using The Vial Store since they have opened. Nice honest family business who will always treat you right and help you out. We order vials and liquid ovals for our pharmacy. There chat feature online is amazing, its like a quick text and you get what you need!
Posted 11 months ago
Great prices on all types of vials. Definitely will shop here frequently.
Posted 11 months ago
I recently visited the Vial Store and I must say I had a very pleasant experience. The employees were helpful and knowledgeable. They answered all my questions and were prompt with my order. The customer service here was top notch.
Posted 11 months ago
Ordered tubes from The Vial Store. When the item was delivered, it was different from the ones listed on the page. Emailed them about the discrepancy, no word for four days. Finally contacted them on their chat to tell them what I ordered didn't match their website description. They said that I was wrong and they sent the right tubes. The website description listed two different sizes on 7/5 as 116mm and 120mm, then they changed it to 120mm on 7/11 to match the size they told me. Then on 7/12, they changed the image to the item they actually sent me. The boxes state that the size of the tube is 115mm so they are still listing the item incorrectly on their website. Then I had the privilege of interacting with their Sr Manager, Yousef Arman. He proceeds to tell me that the items he sent is right and is adamant that the tubes I received is 120mm and that the product description and pictures don't matter because the manufacturer can change what they sent, so no responsibility on their end. Very dishonest company with devious employees. They did accept the return and waive their restocking fee but they don't want to pay to ship it back.
Posted 11 months ago
Great products and affordable prices⭐️⭐️⭐️
Posted 1 year ago
Some of them kept breaking while opening them
Posted 1 year ago
I love it easy order and fast shipping and great services
Posted 1 year ago
I reached out to The Vial Store via online chat and within a matter of a couple of minutes was helped by Joe. He was able to help me find the item I was looking for, at the price I was looking for. Top notch product, price AND customer service. Thank you
Posted 1 year ago
My experience with The Vial Store was great. There was a little mix up with my order however, after contacting them; they were able to clear it up very quickly. I so appreciate customer service and the managers!
Thank you Vial Store!!
Fr Walt
Posted 1 year ago
Excellent Products!!!
Posted 1 year ago
Great product and fast shipping!
Posted 1 year ago
great prices ..friendly and fast service .
i highly recommend
Posted 1 year ago
I like dealing with them. Everything is very good
Posted 1 year ago
Drams showed up as expected. Very good quality. I have 4 different sizes and they all work well in the Dispensary. I am so impressed I ordered a sample pack to see what else they have that we can utilize in our operation
Posted 1 year ago
My orders are always shipped same day and I haven’t found a lower price! As a small business owner this is much appreciated!
Posted 1 year ago
Product was received on time , quality work good service!
Posted 1 year ago
Love this store!!
Posted 1 year ago
Poor experience. I never got my items I ordered and was significantly set back in regards to making changes with my business. There is also poor communication with this company, lack of communication, etc....
Posted 1 year ago
Everyone was helpful, will use again!
Posted 1 year ago
The Vial Store is rated 4.57 based on 42 reviews