“I was having issues with taxes and couldn't figure out how to get $59,000 out of thechimneypros.net,due to the lies from thechimneypros.net just to get more of my had earned money. After making multiple failed attempts on my own, I sought help from M A D A C O V I . C O. They offer timely and effective service. They kept me updated on every step of the process from the time I turned in my report until I received all of the money I had lost from the earnings.”
“This is a full on SCAM. Do not contact this company under any circumstances. They sent a technician who did not know how to clean a chimney. High-pressure sales to do un-necessary work. REPEAT: THIS IS A SCAM COMPANY AND THEY WILL STEAL YOUR MONEY. Technician had improper tools no safety equipment and NO knowledge. Had to ask them to leave my home.”
“This company is a scam. Showed up for an "inspection" (I scheduled cleaning) 2.5 hours late. When he did, the $125 cleaning was changed to a $600 due to deep levels of creosote. Said it would take 1.5-2 hours to clean, which was time for normal clean. Then continued to try to sell me on $1900 of additional work. Yes, some of the work I'm sure will be necessary in future, but 4x my initial cleaning after showing up and then charging for an inspection is absolutely ridiculous and scammy.”
“I hired Chimney Pros last year to install two chimney caps. One cap didn’t fit, and so the technician assured me he’d install a mesh cover on the second opening. I received text confirmation the job was completed, paid in full, and trusted their word.
Fast forward to last month: while installing Christmas lights, I discovered the second chimney cap was never installed. I called the company, and they scheduled a technician to fix the issue. On the day of the appointment, I called to confirm, only to be told I wasn’t in the scheduler. When I asked to speak to a supervisor, I was promised a callback—only to later learn the supervisor was "out for the day."
This company has repeatedly lied to me, failed to complete the job I paid for over a year ago, and provided abysmal customer service. Save yourself the stress and frustration. Find a company that values honesty and follows through on their commitments.”
“Do not use this company , the man they sent out never cleaned from the top down , when I brought to his attention he lied an said he didn’t need to. It’s been 10 days an I’m still waiting for the supervisor to call me . When I brought to their attention , they never offered me my monies back , then they wanted to send the same man back ,but of course now I don’t trust him or them .”
“This company is a full on scam. DO NOT, I REPEAT DO NOT CONTACT THEM. I was told a price of $150 for a full Chimney Sweep, when they showed up, they told me I need a deep clean for $1000 which included chemicals. I denied it and decided to stay with the $150 that was told prior and the technician seemed upset that I said no. He then used a brush that didn’t even reach halfway up the chimney for 2 seconds and said he was finished. If I could rate this 0 star I would”
“Had an appointment between 2 and 4. NO show No call. When I called the office, I was told the tech will call me back and give me the ETA. Again, No show, no call. Wasted my afternoon waiting. DO NOT WASTE YOUR VALUABLE TIME CALLING THIS COMPANY!!!”
“Showed up and acted like they were there for inspection. I told them they were there to clean the chimney. They had a pickup truck with no ladder. They said they would clean my chimney from inside my house. Then when I said no one has ever done it that way they said they needed to do a deep clean because it must have been a long time since the last clean. The chimney had been cleaned every year. They advertised 99$ chimney clean but tried to charge 600$ for a deep clean with no ladder to get on my roof. I didn’t even see a vacuum. Total scam. DO NOT CALL!”
“My long-time customer's husband called our number for a chimney sweep. Somehow, these Bozos answered and then claimed that yes, in fact, they were part of our company!!!!!!!!!!!!!!!!!!!!!!! Not sure how the lines crossed. Either the customer hit the wrong digit or this company is tapping into my company's phone lines! Their number isn't even a Maine number so I'm not sure how this even could happen!!! They are not part of our company and never have been and never will be!!!!!!!!!!!!!!!!!! The customer was home and this Hispanic Male named Micah showed up on her doorstep claiming he was with our company and he needed to do a $99 sweep and inspection!! I'm a legitimate company and, due to insurance, vehicle maintenance, state registration fees, cost of supplies, tools, advertising, clerical professional services, and other misc. overhead, I couldn't even turn on my vehicle in the morning for that price!! No real sweep could!! I asked to speak to this Micah guy and he refused to speak to me!! I own the company so, if he were my employee, wouldn't it stand to reason he would want to talk to me??????????? He also came back after I hung up the phone with the customer and insisted that he had to do the job for the customer because only her husband could cancel the job!!!!!!!!!!!!!!!! This is extremely fishy especially after all the one-star ratings talking of bait and switch concerning this company! Both my customer and myself are very uncomfortable with this interaction. Even if this was a simple mix up wouldn't it stand to reason that an honest company would respond to the customer saying, "Are you XXXXXXXXX company?" with, "No mam we are not. There must be a mistake!" However, this company just goes along with the mistake and says, "Oh yes, we work for XXXXXXXXXXXX company!!" So, even if this was an honest mistake, how this company turned that mistake to its favor is despicable!!!!!!!!!!! Far too many red flags!! Stay away from this company!! Classic bait and switch!!!!!!!!!!!!”
“Seattle Chimney Pros - Horrible handling of my conversion from gas to wood fireplace not having installed the flue cap and they wanted to charge me $200 more for the incomplete work. They made it sound like they did me a favor by installing a new flue w/o a cap! Ed not even consulted if that was needed and never explained the whole process.
They pressured me to pay the final invoice the day of by having their tech call me a couple times before he could go home after installing the flue cap!
Manager (Sean) is not a decent / pleasant / fair person to work with.
Do not give them your business.
Stay Away!!!!!
Do Not Recommend.”
“Deceptive practices: I recently bought a home the has a pellet stove. I had no knowledge of how to operate a pellet stove. I hired Chimney Pros to service my pellet stove. The technician was here for less than five minutes. He opened the panel on my pellet stove to look inside, he then turned the switch on and it did not start… That’s weird, I said…it fired up before I called chimney pro, however I wasn’t sure if the blower worked . The technician said the stove does not work, it needs to be replaced. He quoted a price of between 6 to $8000 to replace it. I was telling a friend how I now need to buy a new stove and I might just go with an electric stove because I cannot afford to replace a pellet stove or buy a wood-burning stove or even a propane stove. My friend said she would have her husband take a look at my stove since they have a pellet stove at their house. I learned that it takes at least 30 minutes for the stove to begin blowing out hot air…
When my friend’s husband open the panel to my pellet stove, he saw the one fuse had been unscrewed (the stove has 2-fuses, tucked in behind another panel) it was just barely in its socket. He secured the fuse and my stove fired up, as it did before I called Chimney Pros, and within 30 minutes it was cranking hot air into the room. I am so mad that I believed this technician. I threw out the manual that came with the stove because I thought I was throwing the stove away and I threw out a replacement blower that the previous owner had left behind. The technician said I didn’t need it, that it was old, when it looked perfectly new and was in a box that I had just opened, and I told him that. He said you have to throw it away, the stove doesn’t work. I am a 66 year old woman, 🤦🏻♀️ Chimney Pros tried to exploit me.”
“Well, I bought a Groupon for $80 to try out this company. It was for duct cleaning and dryer vent cleaning. In the end, service cost me $400 and counting. The tech broke broke my step when he was pulling in machine or taking it out. My step is almost completely detached from my porch. He didn't tell me and I found out the next day when I almost broke my ankle leaving the house. Contacted them 2x in the last week and I have heard nothing.”
“Was charged over $1660 to replace my gas fireplace valve. The initial estimate guy went on and on about how long it was going to take as they had to take the whole fireplace out which was not true. It was a simple replacement that took about 30 min. The parts I saw online is only $200 to $300 so in effect I was charged over $1300 for 30 min of labor which is crazy. DON'T RECOMMEND THEM!!!”
