Thank you for your fantastic review! We're thrilled to hear that you find it easy to find great prices with us. Your satisfaction means the world to us, and we're grateful for your support!
Warm regards,
Team Love the Sales
“Although I returned the product the service was very prompt and the refund was fast very good customer service will buy next time hopefully it doesnt return.”
“I ordered a couple of items from Love the Sale. Excellent customer service when I co reacted the team via email, who responded to my question promptly. The quality of items were perfect and ordinary. I was so pleased with my order and will be shopping in the future again!
Thankyou”
Hi Sunny,
Thank you for reaching out with your concerns.
We completely understand how important timely delivery is, especially when you've selected next-day service, and we sincerely apologise for any confusion surrounding the delivery timeline. This certainly isn’t the experience we aim to provide.
Having reviewed your order, I can confirm it was placed after the next-day delivery cutoff time on Thursday, which meant it was processed on Friday. As next-day delivery is a working day service, the expected delivery date would have been Monday. That said, I’m pleased to see your order arrived on the Saturday, earlier than expected.
We truly value your feedback and will be reviewing this matter to ensure our delivery messaging is as clear and accurate as possible.
If there’s anything else you'd like to discuss, please don’t hesitate to reach out to us at hello@lovethesales.com.
Thank you again for your understanding—we look forward to serving you better in the future.
Hi there,
Thank you for letting us know about your experience.
We’re really sorry to hear that your parcel got lost in transit, and we understand how disappointing this can be. This isn’t the level of service we aim for, and we appreciate you bringing it to our attention.
Please reach out to our Customer Care team at hello@lovethesales.com, and we’ll do our best to assist you in resolving this issue. We want to ensure that you receive your order or a satisfactory solution as soon as possible.
Thank you for your understanding, and we hope to turn this experience around for you.
Best wishes,
Team Love the Sales
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