Hi Patrick,
We’re really sorry to hear the process felt complicated and that coordinating with multiple companies was frustrating. We’d like to help streamline this and get you sorted. Please reply with your order number and a brief description of where you’re stuck, or email hello@lovethesales.com and we’ll consolidate the steps and keep you updated.
Thanks for letting us know.
Kind regards,
Team Love the Sales
“They arrived and kids was so happy and excited unfortunately the morning of school the silver love heart broke , I have contacted you and hope to hear back soon”
Hi there,
We’re really sorry to hear the silver love heart arrived damaged. We’d like to help get this sorted quickly. Please reply with your order number (and, if possible, a quick photo of the damaged item) so we can arrange a replacement or refund as you prefer.
Thanks for letting us know.
Kind regards,
Team Love the Sales
“The price was very fair and the delivery was very quick. Only issue is contacting someone for a return. After going through live chat twice and then filling in a form to be contacted back. Still nothing.”
“Ordered my product over 2 weeks ago and still waiting for it . I have had communication from from the vender on the issue , but still waiting for the parcel .”
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear there’s been a delay with your order. We completely understand how disappointing this can be. Please do get in touch with us at hello@lovethesales.com with your order number and we can take a look into this further for you.
Thank you.
-Love the Sales
“Frustrated with the payment process.
I’m happy to have placed my order, but the payment experience was disappointing. Klarna was offered as a payment option, but even after submitting all the required documents, it still didn’t go through. If the service doesn’t work properly, it shouldn’t be listed as a payment option. It just added unnecessary stress to the checkout process”
Hi there,
Thank you for your feedback.
We’re really sorry to hear about your frustrating experience during checkout. That’s definitely not the smooth process we aim to provide. We appreciate your feedback regarding Klarna and will pass this on to the relevant team to review. If you need any further assistance please do reach out to us at hello@lovethesales.com
Thank you.
-Love the sales
“Sent the wromg item. Returns process requres me to pay unless I follow a convoluted process with TOWER. They claim an exchange was possible but the process does not appear to allow it. Due to the nature of the initial problem without further interaction it is likely the exchange pair will also be incorrect. I will therefore be returning the item and sourcing it from a more reliable vendor.”
“Order cancelled after placement due to lack of stock. It was supposed to be a birthday present, so had to purchase another gift which did not arrive in time.”
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