Hi Nabil,
Thanks for taking the time to leave us a review.
We have had a look into your order and we can see it was placed after the cut off time of 3PM Mon-Fri via the retailer and so has been shipped on time.
The item was then shipped the next day (30th Aug).
Please keep an eye out on your tracking as the delivery slot time will udpate accordingly.
Kind regards,
Team Love the Sales
Hi Rana,
Thanks for taking the time to leave us a review. We are sorry about the delay with your order and this has not yet been received.
We have looked into this for you and it looks like there has been a technical issue with the order and it has not processed to the retailer, therefore has not been shipped.
On of our agents is actively working on this now for you to assist in resolving and will reach out to you to update you.
Kind regards,
Team Love the Sales
“My order wasn’t handed to me by royal mail instead it was left outside my door which isn’t a safe place I can’t find my order anywhere .. the store can’t seem to help me and keep repeating the same things each time I explain to them.. I won’t recommend this store to anyone and most likely won’t order from them again”
“I ordered a pair of shoes, but one shoe is two sizes bigger than the other. The size difference is clearly visible, yet you still sent them to me.
I returned the shoes to you last week, but you have not taken any action. I have not received a refund, nor have I received any email from you.
If you are going to send me a replacement, I want a UK size 5. If you are not going to replace them, please process my refund as soon as possible.”
Hi there Meral,
We’re sorry to hear about the size mismatch with your order. All returns are made back to the retailer it is purchased from and an email is usually sent when the return/refund has been processed. This can take between 10-14 working days but usually quicker.
We can’t see any correspondence via email to our team, but can confirm a refund from the retailer has been issued today for you.
If you need any further assistance please do let us know.
Kind regards,
Team Love the Sales
Hi there,
We’re sorry to hear about the stock discrepancy after you ordered and paid for the shirt. That must have been frustrating.
If you’d like help with next steps, please reach out to hello@lovethesales.com and we can take a look.
Kind regards,
Team Love the Sales
Hi there,
We’re sorry you’re having trouble receiving your order. We have looked into your order details and can see a full refund for your missing delivery has now been issued. We do apologise for the delay. If you need any further assistance, please do get in touch hello@lovethesales.com
Kind regards,
Team Love the Sales
Hi Nigel,
We’re sorry to hear your order hasn’t arrived yet. It sounds frustrating that you were told it was sent two weeks ago. I can see one of our agents is looking into this and getting this resolved for you now. Please keep an eye out on your emails with an update regarding your order shortly.
Kind regards,
Team Love the Sales
Hi there,
As a marketplace, LovetheSales.com only partners with trustworthy retailers who comply with all the legal requirements necessary to trade. We have a number of checks that each retailer must pass before being able to display products on our site.
Every retailer and product on the LovetheSales.com website has been vetted and is 100% genuine. If you have any concerns about a specific product you can always contact us at email hello@lovethesales.com and we'll look into this further for you.
Kind regards,
Team Love the Sales
Hi there,
Please could you get in touch with us at hello@lovethesales.com and we can take a look into and one of our team can get this resolved for you.
Thanks
-Love the sales
“Received item ok, no issue. However, the item had to be returned, which I might add, I did everything as requested. I got an email stating I would receive my refund and I'm still waiting for it. I sent numerous emails and some of them were not answered and I only got a response because I threatened to go to the police. Which is still on the agenda as I still have not received my refund
I will never buy another item from this site and I urge others not to either, stay clear.
Very bad customer services.”
Hi there,
We’re really sorry to hear your item hasn’t dispatched after 5 days and that you haven’t heard back from the retailer. We can see our team has been on hand to assist with your query and this has now been resolved.
Thanks for letting us know.
Kind regards,
Team Love the Sales
Hi there,
We’re really sorry to hear your order didn’t reach you and that Evri showed as delivered. We want to get this sorted for you. Please email us hello@lovethesales.com with your order number so we can locate the order, confirm what happened, and arrange a refund or replacement as needed.
Thanks for letting us know.
Kind regards,
Team Love the Sales
“I ordered two items and only received one. 4 days letter and still no further forward. I've been asked to return an item I didn't receive. Now having to contact my bank to chase a refund (as directed by Lovethesales).”
Hi there,
We’re sorry you’re experiencing this. Please reply with your order number so we can locate it, confirm the missing Lacoste top, and process a refund for the charged item. If you’d prefer a replacement, we can arrange that as well.
Thanks for bringing this to our attention.
Kind regards,
Team Love the Sales
“Paid for next day delivery not arriving for 48hrs not good enough god money paid for next day delivery. Don’t advertise the service if it cannot be fulfilled.”
English