“Absolutely shocking quality, bought a Berghaus hoodie and the stitching started to come away within a week. Messaged them about a return and they want me to pay for something returning that is of poor quality!! So I would be out of pocket!! Won't use again!”
Hi Gareth,
Thank you for taking the time to leave a review.
We are sorry to hear your item is faulty and would like to help get this resolved for you. We offer free returns on items that are faulty or damaged. We have located your correspondence and will be sending a free returns label through to you so you are able to get this sent back to us.
Thank you.
-Love the Sales.
“I purhased a size 32 DSquared pair of jeans, but the delivery came with a size 46, which did not fit me. I therefore messaged customer service to say that the wrong size was sent. I got a response from Nova clothing (where the jeans are sourced from), that the the correct size were sent (46 is 32), but I am confused because on lovethesales website, 48 is 32. I had to pay postage to return the item, which i am not happy about but even worse its not clear which size I can order and get my size without returning the item again and incurring further costs.”
Hi Sameer,
Thank you for taking the time to share your feedback.
Depending on each style of DSquared jeans, sizing may vary between 32-34. We can see the correct size guide has been sent to you from the retailer and we would advise if you would like to reorder to that size guide accordingly.
If you need any more assistance, please do not hesitate to reach out.
Thanks
Love the Sales.
Hi,
Thank you for taking the time to leave your review.
We’re very sorry to hear you received an incorrect item. That’s certainly not the experience we aim to provide. Please contact our customer service team with your order details so we can look into this and resolve it as quickly as possible if this has not yet been resolved for you.
Thank you for bringing this to our attention.
- Love the Sales.
“Customer service takes to long to get back to you I ordered stuff for Christmas Iv still not received 3 items and it’s still not sorted very disappointed”
“It's the first time I've ordered from this company. I paid express delivery as needed my order for a short holiday. 1 package was a day late and the 2nd package has still not been delivered.... currently 4 days late. Not impressed at all. Very disappointing.”
“Evri have delivered the parcel to only god knows where as there was no number on the parcel. A door number is a basic requirement. Im beyond disgusted”
“Placed an order for a birthday gift. Placed order on 18th November with stated arrival by 25th November .
It is now the 3rd of December (birthday has passed) and I have received an email saying it can take up to another 2 weeks to arrive. That is an unacceptable time period for a delivery. Very disappointing and will not be using site again.”
Hi,
Thank you for taking the time to leave us feedback.
We’re sorry to hear you were disappointed with the product quality and found the returns process difficult.
That’s not the experience we want for our customers. We appreciate your feedback and arereviewing how we can make returns clearer and more convenient in the future.
Thank you for bringing this to our attention.
-Love the Sales
Hi there,
We’re really sorry to hear your order hasn’t arrived as expected. That’s not the experience we want for our customers. Please reach out to our support team at hello@lovethesales.com with your order details, and we’ll look into this for you right away.
Thank you.
-Love the sales
Hi Louisa,
Thank you for taking the time to leave us feedback.
We are sorry to hear your item never arrived. If you could please email us at hello@lovethesales.com and one of our team will be able to look into this for you and help you with either a replacement or a refund.
Thank you
-Love the sales
“Not impressed. After paying £3 delivery for an item that wasn't as described in the photo I then had to pay £4.50 to return it, so £7.50 paid in total for a dud item that was sent back. Avoid.”
English