Hi Sunny,
Thank you for reaching out with your concerns.
We completely understand how important timely delivery is, especially when you've selected next-day service, and we sincerely apologise for any confusion surrounding the delivery timeline. This certainly isn’t the experience we aim to provide.
Having reviewed your order, I can confirm it was placed after the next-day delivery cutoff time on Thursday, which meant it was processed on Friday. As next-day delivery is a working day service, the expected delivery date would have been Monday. That said, I’m pleased to see your order arrived on the Saturday, earlier than expected.
We truly value your feedback and will be reviewing this matter to ensure our delivery messaging is as clear and accurate as possible.
If there’s anything else you'd like to discuss, please don’t hesitate to reach out to us at hello@lovethesales.com.
Thank you again for your understanding—we look forward to serving you better in the future.
Hi there,
Thank you for letting us know about your experience.
We’re really sorry to hear that your parcel got lost in transit, and we understand how disappointing this can be. This isn’t the level of service we aim for, and we appreciate you bringing it to our attention.
Please reach out to our Customer Care team at hello@lovethesales.com, and we’ll do our best to assist you in resolving this issue. We want to ensure that you receive your order or a satisfactory solution as soon as possible.
Thank you for your understanding, and we hope to turn this experience around for you.
Best wishes,
Team Love the Sales
HI Richard,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about this and completely understand how frustrating this must be.
Having looked into this, I can see on our system that a refund was issued on 30/04 to your original payment method.
Depending on your bank's clearing process, this can take between 5-10 days to show in your account.
I trust that this is of help but if there is anything else we can do to assist please let us know.
Hi Angela,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer.
We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
“Ordered item had to contact seller because item wasn’t despatched for over a week only then did I get an email to say they never had the item in stock and issued a refund where this should contacted myself straight away if the order could not be fulfilled.”
Hi Wayne,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded due to stock unavailability. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
This should have communicated more quickly and we will ensure that this is fed back to the retailer.
We would like to apologise for any inconvenience caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
Hi Robert,
Thank you for your feedback. We’re really sorry to hear about this.
Having looked into this, it would appear that the retailer was not been able to fulfil your order on this occasion and so a refund has been issued. Usually, this occurs when a product goes out of stock soon after you ordered, or that the quality of the product wasn't right so they could not send it.
If this does happen we ask that our retail partners contact our customers directly to inform them of the issue. If this has not happened in this instance then I would like to offer my sincere apologies.
We regret any disappointment or inconvenience caused. If there is anything further that we can do to assist then please do not hesitate to get in touch.
Kind regards,
The Love The Sales Customer Care Team
“After placing order and waiting 5 days days I received an email saying it was out of stock and a refund was mentioned. Another 5 days no refund. In the past I have had no problems with orders so I hope this is a one off occurrence.”
Hi Rob,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer.
We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
“I was sent incorrect trousers, despite filtering on the right size, then ordering, only to receive something significantly smaller… only to be told… its size 46, not a 46”. The mistake was yours. Ron have since been forced to pester to get not only my initial postage charge back, but also my return postage charge, which I was told I would receive back and have now been told that you don’t want to. Appalling service and have
N en dealt with in bad faith since.”
“The wrong size item was sent to me, I returned it but the correct size was out of stock so I get a refund for the price of the item but not postage so I ended up out of pocket! Not very good and will never use again!”
“This parcel was misdelivered by DPD, and despite my immediate report to them, it is now missing and presumed stolen. LTS has disgracefully denied any responsibility for this situation. I will be pursuing legal action against them through the small claims court. Their owners are nothing but cowards, hiding behind multiple gatekeepers to evade accountability; they are uncontactable and blatantly avoid facing any consequences for their actions.
I strongly urge everyone to NEVER, under ANY circumstances, purchase from these people. They are mean-spirited, utterly lacking in business ethics, and exhibit scurrilous behavior to shirk responsibility. It’s unacceptable, and they must be held accountable. I will be contacting You and Yours on Radio 4’s consumer program and Which? Magazine to ensure their reprehensible conduct is brought to light. Enough is enough!”
“Ordered a t shirt in a size small and came in a size large, contacted the help team to get it changed they took a long time to reply then told me it was a mix up and labels i asked if they would be paying postage as it was them in the wrong but were very rude back and didn’t even respond about the postage. Would not recommend”
“Still waiting for my order been 2 days everytime I send an email to chase it up they send me 1 back to leave a review , well here's your review your customer service it terrible”
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