“I purhased a size 32 DSquared pair of jeans, but the delivery came with a size 46, which did not fit me. I therefore messaged customer service to say that the wrong size was sent. I got a response from Nova clothing (where the jeans are sourced from), that the the correct size were sent (46 is 32), but I am confused because on lovethesales website, 48 is 32. I had to pay postage to return the item, which i am not happy about but even worse its not clear which size I can order and get my size without returning the item again and incurring further costs.”
Hi Sameer,
Thank you for taking the time to share your feedback.
Depending on each style of DSquared jeans, sizing may vary between 32-34. We can see the correct size guide has been sent to you from the retailer and we would advise if you would like to reorder to that size guide accordingly.
If you need any more assistance, please do not hesitate to reach out.
Thanks
Love the Sales.
“Very disappointed with my treatment, my Barbour jacket I ordered arrived when I tried it on it was found to be too tight so I contacted the supplier namely "Kings and Dukes" said I could return the jacket using Royal Mail 48 hour tracked, they assured me a replacement would be forwarded, I promptly returned the jacket on the 5th of January . The package was received by the supplier & a replacement was despatched to me via Royal Mail 48 hour tracked on the 9th of January, I informed the supplier on the 12th of January that I had not received my replacement jacket & still this replacement package/Jacked has not been received by me as at the 20th of January. So today the 20th of January I contacted the supplier hey again & requested a refund
"Kings and Dukes" said they would return my call & guess what No phone call, really bad customer service.”
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear of your experience in regard to exchanging your item for the correct size and that this has still not been received. That’s not the experience we want for our customers.
If you could please email us at hello@lovethesales.com with your order number and we can take a look into this for you and get this resolved.
Thank you
-Love the Sales.
Hi,
Thank you for taking the time to leave us a review and for the great feedback
We’re delighted to hear you were happy with the wide choice, excellent prices, and timely delivery.
We look forward to you shopping with us again.
Thank you.
-Love the Sales
Hi,
Thank you for taking the time to leave us a review and for your feedback.
We’re delighted to hear you enjoyed the excellent range of quality brands and great prices.
We look forward to you shopping with us again.
Thank you.
-Love the Sales
Hi,
Thank you for taking the time to leave us a review and for your feedback.
We’re delighted to hear you received great service from us.
We look forward to you shopping with us again.
Thank you.
-Love the Sales
Hi,
Thank you for taking the time to leave us a review and for your feedback.
We’re delighted to hear you enjoyed the excellent range of quality brands and great prices.
We look forward to you shopping with us again.
Thank you.
-Love the Sales
Hi,
Thank you for taking the time to leave us a review and for your feedback.
We’re pleased to hear you found great value and that the site was easy to use.
We look forward to you shopping with us again.
Thank you.
-Love the Sales
Hi,
Thank you for taking the time to leave your review.
We’re delighted to hear you had a great experience with our customer service and we are always on hand to help.
We look forward to you shopping with us again.
Thank you
-Love the Sales.
Hi,
Thank you for taking the time to leave your review.
We’re very sorry to hear you received an incorrect item. That’s certainly not the experience we aim to provide. Please contact our customer service team with your order details so we can look into this and resolve it as quickly as possible if this has not yet been resolved for you.
Thank you for bringing this to our attention.
- Love the Sales.
“Great company to deal with, I love the selection of clothes & footwear.
Great Prices, I have used this company in the past & again today, very happy.”
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