“Absolutely over the moon with my new prescription Oakley glasses. Very quick delivery all in within 8 days. The best online optician for sure. I would recommend them (I have had less than pleasant encounters with a couple of others). Thank you team!”
“From ordering to receiving my frames with lenses, customer service was excellent, neither can I fault the price of the frame and prescription lenses. I highly recommend this company.”
“Great service at great prices... what more could you want? Ordered my Polo glasses 9 days ago and received yesterday with prescription transition lenses. A special thank you to Mary for guiding me through the whole process. Mr Johan Ullah”
“I wouldn't buy my glasses from anywhere else now.
I have bought two pairs of glasses from The Glasses Company in the last 2 years. The first was a nice pair for riding my motorbike, the second was a cheap pair (under £20) to read subtitles when watching TV. Both are of fantastic quality and arrived quick.”
“Very good service and communication. Their customer service was quick in reply to emails and I am chuffed with my new purchase.
I will definitely be back soon!
Thomas”
“I am not one to write reviews for products I buy online but this company deserves a mention. I was going on holiday and needed prescription glasses quickly. They were quick, prescription was correct and price is outstanding. I shall shop again with them soon.”
“Bought RAY ban prescription glasses. Prompt delivery and well made. Great price. Recommended to friends and family. Will definitely be a returning customer!”
“Absolutely fantastic
I have used them a number of times and they are a fantastic company. Very professional in their correspondence and service. The item arrives with good quality packaging and relatively quickly considering my prescription. Ohh and at a great price.
Definitely recommended.”
“Absolutely fantastic company.
I have used them a number of times now and they are very professional in their service and correspondence. The glasses arrive in good packaging and quickly considering my prescription. Ohhh - and at a great price too!
Definitely recommended”
“Ordered a pair of Oakley glasses with prescription lenses on 4th February. Received an email 2 days later to say frames were out of stock and was offered a different colour that were obviously in stock and I accepted. On 6th March received email to say frames were out of stock.
Asked for refund. Poor service I would suggest you go elsewhere.”
“Ordered and paid for prescription glasses waited the 15 working days before emailing them to find out where my order was, they're out of stock. They said they had emailed me, which I never received. They were happy to keep the payment, even though they were out of stock and I hadn't responded to their email.”
“I placed an order (14/01/23) for glasses which arrived about 2 weeks after being placed. They had clearly installed the wrong lenses (1.5index) rather than what I order (1.6). The lenses were noticeably thick and sticking out the thick rim of the glasses. I have the same glasses in a different colour so I know exactly what the lens should look like. I emailed the customer service team as their telephone number simply refers you to email them. They replied and asked me to send some pictures which I did (I sent them comparison pictures, my old frame of same model and their frame). I am certain they supplied the wrong index lenses and charged me for something they didn’t supply.
They replied on a Friday at 16:59 stating it is best to send the glasses back to their lab for inspection and that they would refund postage of £3.95 (maximum). I immediately replied asking them to review the pictures they asked me to send as what would be the point of asking for them! And told them that the postage they are willing to reimburse will not cover the cost of sending the glasses back with the right compensation in the event of loss or damage in transit. I reiterated that I had sent them comparison pictures and asked them to consider those and let me know if in their view there was an issue. I was trying to avoid having to incur further cost in the event they say they are correct and having to pay further shipping costs.
I received a reply not dealing with my queries fully but just saying it is best our lab looks at it - if there was an error they would rectify. They again mentioned they would reimburse £3.95 maximum postage.
A little fed up with having to email and waiting significant time for a reply, I proceeded to call the opticians that operated from the 180 Marsh Road address – Kanzaria Opticians and asked to speak to The Glasses Co. team. I was put through to them and spoke to them and they eventually did agree to increase the cost of postage they would reimburse to full (Special Delivery). They still insisted on the return of the glasses before they could assess if there was an issue. With respect, it is quite possible for an optician to check the pictures which are clear and resolve the issue there and then. They refused to do that eventually they agreed to show the images to their manager and for that manager to reply to me by email the following day. I just cannot understand why they would ask for pictures and then ignore them and ask for the return to the lab.
I have found them to be very evasive in replying to my queries.
I have since read that others have had similar issues with their lenses being supplied with thicker lenses than they paid for. My prescription is quite low but I always go for 1.6 index lenses and I guess they knew they could get away with 1.5 index but the issue is I have the same glasses and so immediately noticed the difference. So this is not a one-off issue. They will cut corners where they can.
They then sent me the glasses back with the correct 1.6 index lenses except that now there was a hairline crack in the rim of the frame. So again, I had to send the glasses back – they then replaced the frame under warranty, and I received my glasses for the 3rd time – only to open the package and find the glasses broken at the rim in 2 places. This time frustrated that 2 months on I had not had the glasses I order, I asked for a full refund. They refunded me partially via original payment method and partially via PayPal. PayPal charged me a fee which meant the total refund I received was less than I paid, effectively, I had lost out. I emailed them but have since been ignored.
I have also included my order number (#17507) as I know when they have replied to negative feedback – their standard response is ‘we have been unable to find your order’, oddly they never have that issue find order when they receive positive feedback.
So, I now I have no glasses and I am out of pocket.
Avoid this place, they might be a few pounds cheaper but factor in the hassle after sale and you’re better off looking elsewhere. As I mentioned before, I’ve had the same glasses and never had an issue, so I don’t know if they are supply quality items.”
“Fraudulent company. were weeks late then when arrived were blurred not as prescription. Telephone number doesn't exist so can't complain. DO NOT BUY FROM THE GLASSES COMPANY. RIP OFFS & Fraudsters. Should be shut down. BEWARE. KEEP AWAY”
