“Order didn’t process and items are still in my shopping bag but my credit card has been charged $300. Have tried making contact with customer service for 10 days with no response. This is effectively theft and the lack of response is disgusting and causing huge stress
After spending thousands of dollars with the Iconic, this is so disappointing. Customers are obviously not important
I would give a lower rating if one was available
I will be seeking legal advise
DO NOT SHOP The Iconic!!!!!”
“I used to love the Iconic, and shopped with them without incident for a few years. Fast forward to now, when I receive a faulty item during the middle or corona virus. My experience with their customer service team has been horrible. Only essential services are running in new zealand and they are unwilling to extend the return period as I do not have access to mail services. Truly disappointing. I do not feel like a valued customer at all!!!! Have lost my favourite online store. You would think that during a global pandemic they might be a good global citizen and be a little bit flexible instead of concerned over bottom dollar which is a 20 dollar shirt.”
