"I ordered a Christmas present in plenty of time. Says it was delivered when it wasn\u2019t. After contacting CEO of couriers please as I couldn\u2019t get in contact with a real human anywhere. The parcel was sent back to the sender (iconic) by ERROR. And has been sitting in limbo for 3 weeks! No one has contacted me or replied back to the MANY emails I have sent. 3 business days until Christmas and my 3yo son won\u2019t have his bike to wake up to. Not happy at all.\r\nI ordered a few other things on the same order and they arrived separately really fast via AUSPOST. But I definitely won\u2019t be ordering again from here."

"They even dont know with whom parcle has been sent. no information on orders details about courier partner. And bad customer support response. Very slow. I would rather order through the brand directly then using iconic."

"I bought 9 pair of TH underwear and they all ripping off after not even 2 years of rotating 9 underwears. All customers should know what a s#!tty product is TI offering! I even noticed some holes on one product straight after the purchase but their team member said that because it is one of the 3 he can't do anything. Anyway I just warn people. Some of my older underwear last more than 5 year. Bad customer service and bad products quality."

"I placed an order with them last night and within 5 minutes (maybe less) , I contacted them to ask them to cancel my order as I needed to make some changes. I had no one to talk to but a bot but it said that it prioritizes cancellation requests. This korning I got a message from their team saying that my request was declined as they alreqdy packed my order. SERIOUSLY? I find that so hard to believe. Then I also got a message asking me to rate their service. I tried to use the link but it said I could no longer rate them as the ticket has already been closed. That is so effin convenient. They are using ZENDESK. With it, you can easily configure the system so it allows customer to rate you even afterba ticket was closed. Heck, it is so flexible that you can even ask fo customer rating for every interaction with a customer. Since they have set up their system in such a way that feedback is jo longer possibpe after a ticket was closed just shows that they dont care ajout getting feedback at all! Maybe because they know their service is terrible!"

"I received shoes that literally had soil in the tread and pilling in the heel area. No response from bot\/customer service to rectify this. Absolutely disgusting!"

"I received shoes that literally had soil in the tread and pilling in the heel area. No response from bot\/customer service to rectify this. Absolutely disgusting!"

"I received shoes that literally had soil in the tread and pilling in the heel area. No response from bot\/customer service to rectify this. Absolutely disgusting!"