KeeDiet Reviews

Name: KeeDiet
Address: Unit 30 Atlantic House, Brunel Road, Clacton on Sea, Clacton on Sea, Essex
Rating: 4.72

4.7 Rating 214 Reviews

94 %

of reviewers recommend KeeDiet

Company Reviews

Metrics

Info

4.7

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to use another diet food company, then I saw this site and thought I would give it a try. I must say the oatmeal porridge,sweet & sour noodles a couple of others meals don't taste like there name suggests. I was very dissatisfied. The shakes & bars I ordered are ok.. Please can I send some back and swop ?”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you so much for taking the time to provide us with your valuable feedback on your experience with KeeDiet. We truly appreciate your support and for choosing to give our products a try. We would like to apologize for the disappointment you encountered with our oatmeal porridge, sweet & sour noodles, and a few other meals. We understand that it is crucial for our products to deliver the taste they promise, and we are sorry that they did not meet your expectations. However, we are glad to hear that the shakes and bars you ordered are satisfactory. We are constantly working on improving our recipes and ensuring that all of our products meet our customers' expectations. In regards to your request to send back and swap some items, we would be more than happy to assist you with that. Please contact our customer service team at sales@thekeediet.co.uk and we will see if there is something we can do. Your feedback is incredibly valuable to us, as it allows us to address any issues and make necessary improvements. We would love to know how we can make your experience with KeeDiet better. If there is anything specific you would like us to take into consideration or any suggestions you would like to share, please do

Posted 1 year ago

“Good products, badly let down by using Evri as a courier. This morning they claimed "no-one was in at 09:46" when the delivery was to a business of over 35 people that is open from 8:30-5:30. I cannot contact them to complain as there are no email addresses or phone numbers - just a useless 'chatbot'. Have this problem every time with Evri, why any business that values their customers would use them is beyond me!”

Helpful Report

Posted 1 year ago

Hi Paul, thanks for taking the time to publish your review. Unfortunately EVRI can offer an unreliable service in some areas and this is mainly down to your local Depo and Drivers as they are subcontracted. We do however offer a possible upgrade to DPD 1 to 2 day delivery service if you are unhappy with the EVRI service in your area. Our Standard Delivery 4 to 7 day service with EVRI is offerred as a cheaper alternative for our clients as it is often also a reliable service in some areas. However, we are very pleased to hear that you were happy with our products but a little disappointed with the 2 stars awarded based on the EVRI delivery. Awarded Stars are very important to us and affect our ranking, it would be greatly appreciated if you would reconsider the stars awarded as we have noted your comments regarding EVRI.

Posted 1 year ago

KeeDiet is rated 4.7 based on 214 reviews