The Koin Club Reviews

1.9 Rating 112 Reviews
20 %
of reviewers recommend The Koin Club
1.9
Based on 112 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Get Answers to Your Questions
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I need the phone number to customer service
Asked by Marvin Elliott (5 months ago)
It has been weeks that I have not received my order!! What is going on? Do you want me to stop on my visa? Please rush.
Asked by Manoucheher khatibi (7 months ago)
I have tried repeatedly to make contact with you but I can get through I've written but got it sent back i can't make contact through the email or phone the lines are always closed I've been waiting for months for my coins to complete my set for landmarks of the world what's going on Robertchristie50@gmail.com
Asked by Robert christie (8 months ago)
What is your phone number
Asked by Robert Payne (1 year ago)
Whats the phone number to called them
Asked by Stéphanie (1 year ago)
I can not edit my payment method for my new card on file
Asked by Kevin Pierce (1 year ago)
I ordered some coins in November and I still haven’t received them yet the order number is 7 102 I would like to know about when I’m gonna receive the coins that I ordered my email address is Kessler big daddy@aol.com
Asked by I ordered some coins in November and I still haven’t received them yet the order number is 7 102 I would like to know about when I’m gonna receive the coins that I ordered my email address is Kesslerbigdaddy@aol.com Robert Kessler (1 year ago)
Hi iam trying to purchase the falkland islands coin in box but I've got codes to get free delivery but not one of them will work any hlep
Asked by Stuart derry (1 year ago)
I ordered some coins about two months ago order number 7102 I haven’t received them yet I’d like to know where they’re at my email address is Kessler big daddy@aol.com
Asked by I ordered some coins about two months ago order number 7102 I haven’t received them yet I’d like to know where they’re at my email address is Kessler big daddy@aol.comRobert Kessler (1 year ago)
I have submitted a request to return coins to you without a refund from you at all. Please confirm your address for the return
Asked by P Barrie Machin (1 year ago)
I wish to return quite a few coins to you but I do NOT require a refund as I have got the coins from your good selves and one or three other sources. Please let me have the address for the clubs to be returned to your good selves please P B MACHIN 128 st Michaels Road Tilehurst Reading RG304SE
Asked by P B Machin (1 year ago)
I want to order the Falklands commerative coin but it won't let me
Asked by Stuart derry (1 year ago)
Not received my order
Asked by Andrew clive (1 year ago)
Hi I ordered 3koins from you in September and u have not had them yet can u let me no when I getting them here are the numbers 197031 And 173053 Can u email me on Trevorc2017@hotmail.com
Asked by Trevor (1 year ago)
Hi I ordered 3koins from you in September and u have not had them yet can u let me no when I getting them here are the numbers 197031 And 173053
Asked by Trevor (1 year ago)
I would like to no where his my coin of King Charles I paid months ago and now I see on your site buy now get it tomorrow so where is mine
Asked by Mrs pegg (1 year ago)
Trying to track my order. Can't get feedback from my tracking number
Asked by Chad Slayton (1 year ago)
Hi just got my grandson Egypt Coin and book can you tell me when or how do I receive the following coins. Kind regards Jozsef Nemeth Email jozsef_nemeth@hotmail.co.uk
Asked by Jozsef Nemeth (1 year ago)
Ordered 4 of the king Charles coins fed up of waiting now please cound you refund me #190917 £42.95
Asked by Miss janet l Roberts (1 year ago)
When can I expect my order no 223466
Asked by Ali Asghar (1 year ago)
Why I have received my order no 223466 yet I ordered on 12th November 2022. You took payment from my credit card and you have not send my items yet.
Asked by Ali Asghar (1 year ago)
I ordered king charles 3rd commemerative coin for £10. You took money but still have not sent coin. Ordered 6 to 8 weeke ago.
Asked by Keith Radmall (1 year ago)
When can I expect the King Charles coins I ordered and paid for in sept . Was told middle oct , then end of oct , then beg sof November the the middle of November !!! It’s now near the end of November .
Asked by Christine walls (1 year ago)
I've reseved 5 coins of queens death I'm very disappointed with them & not the same as advertised nothing like .
Asked by Mr fathers (1 year ago)
I ORDERED 2 COINS 2 MONTHS AGO. THE QUEENS DEATH AN THE NEW KING CHARLES. WHEN CAN I EXPECT THEM
Asked by E Fifield (1 year ago)
Paid for 3 coins in September not received them need to know what's happening keep e mailing not got back to me
Asked by Sarah colley (1 year ago)
I paid in full for my coins in September the money has been taken from my account & still I don't have my coins very disappointed with the company organisation
Asked by Beverley stevens (1 year ago)
I'm still waiting for my coins from the 11 September
Asked by Beverley stevens (1 year ago)
I want to order the 60th anniversary 007 James's bond coin but it won't let me go through clear pay .
Asked by Stuart derry (1 year ago)
I place an order in september order number 188845 and paid in full for this I have not yet received my coins I am very disappointed with the fact I have not heard from anyone in a long time.
Asked by lynn locke (1 year ago)
This is Russell Riley on 10/9/22 you took $38.49 on my charge card. I have not received the coin,
Asked by Russell Riley (1 year ago)
I made an order on the 18th ov September how long will it be before I get delivery please
Asked by Ryan lower (1 year ago)
My name is Andrew urbach I orders a coin on sept 8 never received it I made a expedite delivery
Asked by Andrew urbach (1 year ago)
I would like to know how come you have taken money out of my bank without my permission. I also would Ike to know your email you have even put in an order for me which I never did to me this firm is just one big con and I want some answers. This is the order number that you made out that I ordered 215298. The amount you took out of my bank account without my permission is £32.98. If I do not get any satisfaction on this matter I am going to put in a complaint then I am going straight to the ombudsman. To me this amount that you have taken out of my account is a choice of eating or having heating. I am 74 years old , and I do not like being like I am a stupid 74. My name is Janet Duligal. My address is 10, Lower Glen Park. Postcode PL145PPP. My telephone number is 0759082854 waiting for an answer. To me this firm is just a con to which I am not playing. Also every time I see your advert I shall tell them exactly what you are doing J Du.igal
Asked by Janet v Du.ogal (1 year ago)
I can see the rating for Koin Collection is relatively low so I, among others are asking , where are our coins? I spent over $40.00 which was taken out of my account and I haven't even got an email. More than likely, I have nothing to show for my money unless you do what is right and send me the coins I paid for.
Asked by Joy Illingworth (1 year ago)
My order on the 11 September I haven’t heard anything the money £50 was taken from my account on the 12 September 2022 my order no is 160927 mrs Janet Gregory my phone no 07397133818 I have email quit a few times no reply please can you get in touch thank you
Asked by Janet Gregory (1 year ago)
On 13/09/2022 in spent £59.96 on Queen Elizabeth coins and first day cover then on 24/09/2022 spent a further £22.97 on more coins through Face book advert still have not received any coins just wondering when iam getting my goods my phone number is 07585419729
Asked by Leslie hogg (1 year ago)
I ordered a coin on the 13th September received NOTHING
Asked by Elaine Davies Raybould (1 year ago)
I ordered a stamp and some coins on September 16. All I get for an answer as to when I will receive them is that they are being processed. If they are being processed and not shipped yet why have you charged me for them already. My order number is 6992
Asked by Tina Stonehouse (1 year ago)
I am Mrs cressey 64 manor road Romford Essex I ordered 4 coin for my husband for Christmas they would be released 11 October Also I ordered set of 6 coin With was £59.99 which you have taken the money for all of them and I still have not received any of the yet or no up date I tried to phone but phone lines are closed could you please check my order you have my address and get back to me I am very disappointed that I have not heard from you or received my order hope to here from you soon
Asked by Mrs A cressey (1 year ago)
I ordered coin on 12th September not received
Asked by maria mitty (1 year ago)
Hi I've got an order with you about a month ago I've had money taken from my acount but I've still not received it
Asked by Joe furnell (1 year ago)
I payed forThe king. Coin never got it like mone back or the coin Mrs P Bailey Cornwall
Asked by Mrs Poppy Bailey (1 year ago)
Ordered £60 of coins and paid for them several weeks ago not here yet
Asked by Abbey Rowley (1 year ago)
I ordered the queen Elizabeth coin on the 10th Sept my number is c295432998750041
Asked by Dianne Cannock (1 year ago)
Hi,I ordered a coin on the 12th September it still has not arrived could you look into this matter as you have taken the money.
Asked by kenneth barkley (1 year ago)
Can I visit the koin club
Asked by Duncan (1 year ago)
What's the contact information for them ?
Asked by Holly (1 year ago)
I have recently received 2 coins in my collection of The War Poppy but have not been sent the folder in which to put the, which I need.
Asked by Valerie Plume (1 year ago)
No to contact the kion club
Asked by Robert christie (1 year ago)
Please can some one from koin club give me a ring i lost my card had to order new one but I have miss 3 coins from 3 subscriptions please can Joe give me a ring to get me back on track
Asked by Dorian Moyle (2 years ago)
Dear Sirs, My order number is 105822. Part of my order arrived already. I ordered 4 pieces £2 coins 150th Anniversary of the FA Cup. As they are still not despatch I believe I would like to ask if you could not add one more to my order. I shall pay it on your request. Regards T. Kirova
Asked by Todorka Kirova (2 years ago)
I haven't received my monthly coin but I can see the money has gone from my account on 29.01.22
Asked by Caroline Peters (2 years ago)
I just had a delivery of a coin and wallet didnt ask for anymore will be sending back please take me off your list and will be stopping my dd to you as from tomorrow you taken money from my account without my consent .
Asked by Kevin Richard Longman (2 years ago)
Hi I ordered 2 Frozen themed coins a couple of weeks ago,I have only received 1.
Asked by Dermot murray (2 years ago)
Hi I ordered 2 different Frozen themed coins a while ago I have only received 1 so far Thanks
Asked by Dermot murray (2 years ago)
How do I cancel my order
Asked by Eileen Hole (2 years ago)
I ordered the flower fairy coin by mistake. Could you please cancel. And refund the payment to my card. I am suffering from Dementia and my wife has just said that the bank will not permit withdrawal, as my wife is my legal representative and is responsible for my welfare. Apologies
Answered by Robert Craddock (2 years ago)
How do I speak to a person not on e mail
Asked by Sean legge (2 years ago)
how can i cancel my subscription
Asked by Ihsan (3 years ago)
Answered by Kevin Richard Longman (2 years ago)
I ordered a marvel coin via a facebook link this morning and now after reading some reviews they may take more more money as a later date ?
Asked by Stacey (4 years ago)
I ordered a Concord coin and starter collection folder how do I get the whole collection from you
Asked by William Wright (4 years ago)
Can visa gift cards be used to purchase coins?
Asked by Luciana Sanford (4 years ago)