The Terrace Reviews

4.35 Rating 95 Reviews
82 %
of reviewers recommend The Terrace
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email
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Phone:

07795230488

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Beach Towel (a Father's Day gift) never turned up. Was told on the 2nd June this item "was on its way" . Now the 23rd June and have had to give up waiting.. Had good communication with Paul at DNAB support who suggested the problems were due to Hermes but after a string of promises from Hermes & Paul that the item would be delivered on that day (five times!) and waiting in - have asked for and received a refund. Disappointed not to receive an apology. Would not shop with The Terrace again.
Posted 1 week ago
My item never turned up, despite communication and saying unsure why it wasnt dispatched, then saying they would dispatch the next day.... still hasn't arrived
Posted 6 months ago
Excellent service and reasonable price. Would definitely recommend The Terrace!
Posted 1 year ago
My item hasn't turned up
Posted 1 year ago
Not the best quality, to be honest. I’ve not worn it yet & motif is already faded, looks like a poor print.
Posted 1 year ago
Quality product and delivery time
Posted 1 year ago
Great value and arrived very quickly
Posted 1 year ago
Order actually arrived early, excellent. However was left in the rain on arrival, Hermes fault that, maybe consider using someone else for your couriers?
Posted 1 year ago
Excellent delivery time, great service
Posted 1 year ago
Excellent quality product first class customer service highly recommend
The Terrace 5 star review on 22nd June 2019 The Terrace 5 star review on 22nd June 2019
Posted 1 year ago
Excellent quality product with fantastic eye for detail.
Posted 1 year ago
Simply fantastic service and product.
Posted 1 year ago
Bought the Rangers towel...very disappointed withe quality! !!! Won't be buying anything else.
Posted 1 year ago
Amazing products, brilliant service. LOVE IT!!
Posted 1 year ago
Great and friendly customer service. Definitely would use again!
Posted 1 year ago
I have still not received my item despite ordering it on 3rd June 2019.
Posted 1 year ago
Brilliant service and communication, the service is as good as the products are
Posted 1 year ago
Ordered sheff wed flip flops loved them great product & delivery xx
Posted 1 year ago
Excellent purchase and loving the retro theme
Posted 1 year ago
Great customer service when i emailed a query
Product was of a high quality and made my dad very happy
Posted 1 year ago
The Terrace is rated 4.35 based on 95 reviews