The Terrace Reviews

4.35 Rating 95 Reviews
82 %
of reviewers recommend The Terrace
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Live Chat, Email
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Beach Towel (a Father's Day gift) never turned up. Was told on the 2nd June this item "was on its way" . Now the 23rd June and have had to give up waiting.. Had good communication with Paul at DNAB support who suggested the problems were due to Hermes but after a string of promises from Hermes & Paul that the item would be delivered on that day (five times!) and waiting in - have asked for and received a refund. Disappointed not to receive an apology. Would not shop with The Terrace again.
Posted 4 months ago
My item never turned up, despite communication and saying unsure why it wasnt dispatched, then saying they would dispatch the next day.... still hasn't arrived
Posted 10 months ago
Excellent service and reasonable price. Would definitely recommend The Terrace!
Posted 1 year ago
My item hasn't turned up
Posted 1 year ago
Not the best quality, to be honest. I’ve not worn it yet & motif is already faded, looks like a poor print.
Posted 1 year ago
Quality product and delivery time
Posted 1 year ago
Great value and arrived very quickly
Posted 1 year ago
Order actually arrived early, excellent. However was left in the rain on arrival, Hermes fault that, maybe consider using someone else for your couriers?
Posted 1 year ago
Excellent delivery time, great service
Posted 1 year ago
Excellent quality product first class customer service highly recommend
The Terrace 5 star review on 22nd June 2019 The Terrace 5 star review on 22nd June 2019
Posted 1 year ago
Excellent quality product with fantastic eye for detail.
Posted 1 year ago
Simply fantastic service and product.
Posted 1 year ago
Bought the Rangers towel...very disappointed withe quality! !!! Won't be buying anything else.
Posted 1 year ago
Amazing products, brilliant service. LOVE IT!!
Posted 1 year ago
Great and friendly customer service. Definitely would use again!
Posted 1 year ago
I have still not received my item despite ordering it on 3rd June 2019.
Posted 1 year ago
Brilliant service and communication, the service is as good as the products are
Posted 1 year ago
Ordered sheff wed flip flops loved them great product & delivery xx
Posted 1 year ago
Excellent purchase and loving the retro theme
Posted 1 year ago
Great customer service when i emailed a query
Product was of a high quality and made my dad very happy
Posted 1 year ago
The Terrace is rated 4.35 based on 95 reviews