Trainline Reviews

1.2 Rating 604 Reviews

4 %

of reviewers recommend Trainline

Company Reviews

Questions

Metrics

1.2

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How does Trainline deliver?

Helpful Report

(1 week ago)

Trainline delivers items by Postal Service, Own Driver and Courier.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Trainline asked I post back the original ticket for a refund, which I did by signed for delivery. ”

- Dean

“ 50 for next day delivery it is now 18. ”

- Janet Cotterill/Ian Cotterill

“ Trainline staff refused to re send the tickets, though I explained that I'd opted for this delivery method, because I have very little time and no transport and live some distance from my local station, with no direct bus route. ”

- M Bevan

Trainline Reviews

Delivery - Average