ThinkComfy.co.uk Reviews

Name: ThinkComfy.co.uk
Address: 12 Queens Lane,, Mold
Rating: 3.76

3.8 Rating 41 Reviews

68 %

of reviewers recommend ThinkComfy.co.uk

Company Reviews

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Metrics

3.8

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01352390123

Email:

hello@thinkcomfy.co.uk

Location:

12 Queens Lane,
Mold
CH71JR

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ThinkComfy.co.uk 5 star review on 27th August 2018

Kim Hough

Jones

ThinkComfy.co.uk 5 star review on 19th July 2018

Rebecca Cooper

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order 22nd October and made payment in full via bank transfer, once confirming that i would received delivery of my sofas 1st November (as if not then i would have needed to look elsewhere due to the urgency) in which this was confirmed. I sent several emails leading up to 1st Nov and confirmed again that delivery was still going ahead. I then called the afternoon 1st November after no driver had shown up, to be told my sofa was actually out of stock - much to my annoyance as i was now £700 down and without any sofas, therefore requested to cancel and an immediate refund to be processed so i could look elsewhere. After several calls, emails, and facebook messages were ignored i was advised i would receive a refund in 14 days (may i add the attitude of the staff on facebook was horrendous, see photos) however by 21st Nov i hadn't received my refund, and hadn't heard back from Josh the manager as promised for 3 weeks. I eventually received a response from Josh 30th November apologising for his poorly trained staff and that i had infact now waited a month for a refund or response. Again, i was promised a refund a week later and received nothing, complained again, was told another date, guess what next? No refund. It wasnt until 30th November when i finally received the funds in my account. So unless you would like to be left out of pocket, without sofas, and a case opened with trading standards - i would NOT recommend booking and read the honest reviews on trustpilot for customers in my shoes.”

Helpful Report

Posted 5 years ago

ThinkComfy.co.uk is rated 3.8 based on 41 reviews