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Thomson Holidays Reviews

1.9 Rating 98 Reviews

20 %

of reviewers recommend Thomson Holidays

Company Reviews

1.9

Based on 98 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the staff made me welcome. Got me a coffee and helped me choose the nest holiday from my chosen area. Dealt with all travel arrangements and engaged in conversation. They also helped me with currency and my hotel and parking. Thankyou immensley Thomson at Serpentine.”

Posted 6 years ago

“I had a bad experience of customer service last year but thought I would give the benefit of the doubt this year as the manager I complained about apologised (after making me feel bad because the feedback form goes straight to him). This year I booked two holidays one in Europe for 10 people and one in Mexico, in total about £10k. When I spend this type of money I expect some customer service. I have 25 days before I go on holiday and I emailed the shop asked why I was receiving emails about late check out as I already booked it and I asked them to check. I got a response 2 days later saying no and do I want to book it. My immediate response was yes, we are travelling with 3 youngsters and flight home isn't until 10.30pm. No response again after that. I decided to phone the following Sunday to be told Fiona from the Trafford centre branch would contact me on Tuesday as she was off Monday. On the following Thursday I emailed again, purely due to having tried to call at various times and NOBODY answers the phones. 3 days later nothing so I resort to social media. I wrote asking for help on Facebook at 11.20 today, since then I have wasted my day off being messaged by three different people asking me to private message them, when I do I get ignored again. My review therefore is that Thomson are quick to get you in the door to purchase a holiday or two but when you need their help you get pushed to the back of the queue and ignored. TUI are taking over the holiday market and this is the service and worse I expect we will get in the future.”

Posted 6 years ago

“DO NOT BOOK WITH THOMSONS IF YOU ARE A GROUP OF 9 OR MORE!!! I've had a terrible experience with Thomson holidays. The staff are not interested in anything you have to say and they refuse point blank to transfer you to a 'manager' as they will tell you the same thing. Booked my holiday for my family of 17 spent 18k and we were looking forward to the hassle free holiday as Thomson's offers 'online check in' 7 days before departure and all you have to do is input your API!!!!! What they fail to tell you ten days before travel is that this perk is a) complimentary and b) NOT APPLICABLE TO GROUP BOOKINGS!!! NOWHERE ON THERE WEBSITE DOES IT STATE ANY OF THE ABOVE AND GIVES FALSE INFORMATION TO ALL TRAVELLERS. THEN TO TOP THAT THEY ARE COMPLETELY DISINTERESTED IN MY COMPLAINT AND WILL NEITHER ALLOW ME TO SPEAK TO SUPERIORS WITHIN THE COMPANY OR PROVIDE ME WITH A COMPLAINTS PROCEDURE. I AM WAITING TO HEAR FROM THE ADVERTISING STANDARDS AUTHORITIES AND I WILL BE TAKING THIS FURTHER UPON RETURNING FROM MY HOLIDAY!!! NEVER EVER BOOKING WITH THOMSONS AGAIN AND WILL BE TRAVELLING IN FUTURE WITH JET 2 WHO ARE FAR SUPERIOR WITH THRIR CUSTOMER SERVICES. IM TRAVELLING TO LANZAROTE WITH THEM IN SEPTEMBER!!!”

Posted 6 years ago

“Easy to deal with. Excellent staff. You get what you pay for and more. They put the smile back on my face.”

Posted 6 years ago

“If your not German avoid this hotel - club princess”

Posted 6 years ago

“Shocking customer service! i booked a holiday with them online and everything was finer until one day i checked the status and they had changed my hotel to an inferior one! so i contacted them through email and at first they said i will get a reply within 72 hours, when i did get a reply it said that they are investigating it and would let me know again within 72 hours, well 5 days later and no information on what was happening, so i emailed them again asking what was taking so long? a few days later i got a reply saying that the investigation is ongoing and they will let me know within 72 hours, so i waited and waited 72 hours passed again then on the 6th day i emailed them again and since then i have had NO reply and emailed them again and guess what NO reply! Now for a reputable company like Thomson Holidays i would expect good customer service especially when they have made the error! BE WARNED! this could be the beginning of a company collapse, as a company which relies on its customers to pay for everything they should bend over backwards when they have made the mistake!”

Posted 6 years ago

“The Thomson website is so easy to access and roam around to find your perfect holiday,I have used their website for many years in fact I cannot remember going on holiday with any other company but Thomson Holidays. This year being no exception. The website layout is pleasing and interesting and above all very informative,with as much information that you would need to make that all important choice for your much awaited holiday.”

Posted 6 years ago

“The Thomson website is so easy to access and roam around to find your perfect holiday,I have used their website for many years in fact I cannot remember going on holiday with any other company but Thomson Holidays. This year being no exception. The website layout is pleasing and interesting and above all very informative,with as much information that you would need to make that all important choice for your much awaited holiday.”

Posted 6 years ago

“The Thomson website is so easy to access and roam around to find your perfect holiday,I have used their website for many years in fact I cannot remember going on holiday with any other company but Thomson Holidays. This year being no exception. The website layout is pleasing and interesting and above all very informative,with as much information that you would need to make that all important choice for your much awaited holiday.”

Posted 6 years ago

“helpful , great prices , wonderful holidays”

Posted 6 years ago

“Good service friendly staff”

Posted 6 years ago

“Easy to book and logik... good with memory funktion .... bad with all extra prices ( busstransfer...)”

Posted 6 years ago

“Well, I think it's safe to say that the days of Lunn Poly and Britannia airways are well over. These brands alongside Thomson, were renowned for excellent customer service. In reality modern day Thomson are a poor money grabbing enterprise that have little regard for their customers. I have booked with Thomas Cook over the last ten years or so, but this year I decided I wanted to experience the Dreamliner, so booked both my annual Mexico holidays with Thomson. What a mistake I made. After reading some reviews about thefts at the Riu Vallarta, I decided I was no longer comfortable staying there. I decided I wanted to change for a hotel that was £300 more than the one I had booked. As I would see this as an upgrade, I didn't expect to be charged amendment fees for spending more money with thomson. I had an instance a few years ago when I wanted to upgrade and Thomas Cook were more than happy to oblige without any amendment fees. However these issues are only the tip of the iceberg. Try speaking to somebody who actually works for thomson directly. The only people I have managed to speak to, are outsourced overseas robots who keep quoting the terms and conditions, assuming you can actually make out what they are saying. Appalling for a brand that built its name on customer service. I'll be sticking to Thomas Cook going forward. They are human beings, UK based call centres and are genuinely more pleasant to deal with. The trip on a Dreamliner is not worth all the hassle you will get should you need to converse with Thomson.”

Posted 6 years ago

“They didn't we had a h10 hotel room right next to the staff car park fine for my wife as she's deaf not for me car coming and going all hours of the day and night. I have a drop foot which make it difficult to walk the room couldn't have been further away from the facility's They told us we would have a sea view yes if you could look through the trees about 2 foot from the balcony which by the way never got the sun which made it chilly in the room at night. As far as the hotel goes it was excellent food etc. But Thomsons you need to do better like put a bomb up your couriers asses. As they left us to try and reorganise the room. Happy NO”

Posted 7 years ago

“Very worried about flying in 10 days! We are at the point of not going and just losing our £4k!! .... We should of gone with Thomas Cook again! Thomson are a joke and do nothing to help and keep you at ease!! They try to screw money out of you for anything they can!. We had a fantastic holiday last year! Thomas cook helped in every way they could!. NEVER GO WITH THOMSON!! I'm going to the papers with my stories and we don't fly for another 10 days! (if we make it back alive!) if their planes are anything like the staff...... Death is on the horizon!”

Posted 7 years ago

“1 We went to Nana Beach Hotel in Crete and had a lovely time despite a couple of complaints. At first we were put into what seemed to be staff accommodation, one room without a window, glass panels at the front door which allowed passers by to look in to the room, and constant traffic outside the door despite the fact that we had paid extra for an upgrade to rooms with a garden view and a terrace or balcony. However, we complained to the rep and were moved the next day to much nicer rooms. On the advice of the rep we paid £42 each for fast tracking at the airport for the flight home. We did get taken straight to the lounge without waiting but the lounge was pretty basic, the toilets were quite far away and absolutely disgusting and to crown it all, we were taken to the end of the queue to board the plane and had to wait until everyone else was on board! Talk about a rip-off!!!”

Posted 7 years ago

“just returned from zante stayed at the planet apartments tsilivi realy good holiday will go back again no problem the rep was called ben he was very good nothing was a bother to him”

Posted 8 years ago

“We had nothing but great service and caring people with Thomson. We really enjoyed our recent stay in Malta because it was so organised and easy. I did all the arrangements through them and from start to finish it went smoothly. The hotel we stayed at was clean and had great service and we got great prices on flights. They had recommended that hotel so if it wasn't good, I would have been livid. They helped us book all our dinners as well. I'd def use them again!”

Posted 11 years ago

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Thomson Holidays is rated 1.9 based on 98 reviews