“Some useful suggestions but they regularly send e mails for items that are already out of stock, or not available in your size. It’s just a lazy way of ordering for people who aren’t too fussy. With online ordering there’s no way of feeling true quality, colours or fit, and the return process means you just keep items, and put new clothes into the next recycle bag.”
“I very much like Thread and I literally now buy nearly all of my clothes from here :-). It takes out the thinking for me and is obviously very up to date with suggestions. The only thing I am disappointed with is your delivery service. This can be very poor and sometimes takes more than a week, which is unacceptable when comparing to other online services. This is why I've marked you as no more higher than Normal I'm afraid.”
“Initially I enjoyed the experience of having clothes selected for me and also that it would push boundaries on my choices by showing how I could wear an outfit. It has led me happily to some new fashion styles that I probably wouldn't have chosen in the shop. I am now starting to find some of the choices a bit tedious though with very similar outfits each week.
Maybe it's my likes/dislikes that are restricting this but either way I find myself less excited each time when the email arrives.”
“It's good overall.. I find a bit odd that I still get the items I've marked as "no" appear in the styles time to time. Also my sizes not always available. Also would be great if the items I have bought are transferred to a separate page, called say... "purchased"? Atm it just stays in the liked page and is confusing if I wanna look at the t-shorts, but no the ones I have bought already - just the liked, but not purchased ones, if that makes sense. Thanks! Edgar.”
“I find that my feedback doesnt show itself in future suggestions which makes me begin to feel that the outfits you suggest are almost auto generated, or maybe batch sent. This takes away a feel of a personal service.
I think it best I give an example, I suggest that I do not wanted certain lower priced brands like Topman, but continue to recieve lower price outfits.
Also it frustates me when suggestions are instantly out of stock”
“Good concept but there is obviously very little regular input from stylists. Algorithm doesn't really seem to take on board ratings eg. I get loads of Topman stuff and I don't like to shop there and never rate them highly. Customer service is good, but it's good everywhere online now, pricing is good too.”
