“Unfortunately I purchased the wrong item. I returned it the following day and was told there was no exchange, refund or credit note. 40 euros wasted. No apology that they couldn't do anything just straightforward 'no return'
Extremely pricey for their goods”
“Ordered with Klarna but order refused after a week of waiting apparently my name isn’t on the card because Klarna is so they can’t validate you having a address under this name avoid if using Klarna or zilch it’s too much stress”
“I ordered shoes from thread explaining I only wanted a size 10.5 and was told not problem. Once I received confirmation it shows size 10. I asked for cancellation and refund only to have thread ship anyway 4 days later / poor business practices and no customer respect in regard to your requests.”
“A complete "clown show". They sold me on a matching outfit, then cancelled half of it. Then have been delaying the shipment of the rest for almost 2 weeks. Clearly they are selling items that they do not have in stock nor do they have the ability to actually fulfill their orders. I rarely dress up and I needed this outfit for an event in early February. I thought if I ordered it late December it would not be a problem. Well here we are at the middle of January and nothing has even shipped.”
“Refused to refund even though security tag still attached, packages sent open as if taken from a mannequin, and later than when the “clothes will be delivered.” Dispute resolved by my credit card company because their customer service is awful. Next time I’ll order from the supplier directly.”
“These people are parasites. They don't hold stock, they just order it from the original source, so save yourself time and go straight to the source. I have now been waiting 2 weeks for a jacket, still no sign, just keep getting delay after delay emails. What a shower of twats.”
“Placed order for goods that were originally priced at £195 reduced to £156. Then just found out they are refunding because they were out of stock (but there not) there back on sale for £195 but the won’t process order. Poor service do not shop here”
“My clothes were never delivered and I don’t believe ever shipped, because i had not one, but two separate orders that never tracked further than “waiting to be updated by the courier.” this whole place is a scam fueled by fake reviews and as soon as i can figure out what legal agency to speak to, i will be.”
“This is not a good honest shop. I bought a top and they sent a different one that was cheaper then on phoning back I agreed to keep the top but for them to give me a code with the discount on. They did that but now I’ve come to use the code guess what!!!!!! No discount! Very bad service don’t trust!
I did email to ask where they discount was no reply”
“It took them a whole 14 DAYS (2 full weeks) before POSTING 2 of my items. The rest they decided they had no stock at all and refunded me.
No communication other then told they can't cancel my order as it was set as "gathering your items" and have to wait for it to arrive to send back.
Now day 15... Still yet to have anything.
I gave up in day 9 and bought new clothes in 20 minutes in the shopping centre.
Even ordering stuff on Chinese websites ships and arrives faster then thread ships out.
Not happy. Will never use it again.”
“Clothes are recommended by a bad algorithm, not by your assigned personal stylist. This was confirmed to me by Thread and by my stylist. I am constantly shown items that I know are not available in my size. Unfortunately the only way to get appropriate recommendations is to deal directly with the stylist, but he takes a week or more to respond and then seems to know less about clothes than I do.”
