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3.7 Rating 102 Reviews
66 %
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Read the reviews. I wish I did. I never used the service. And asked to cancel via email to their customer service email immediately after they billed me. They never responded, and continued to charge me. For three months I kept trying to ask them to cancel. And, they continued to ignore and charge me. When I finally got them to cancel, they told me they can't refund my money as their subscription terms and conditions required me to cancel inside my account rather than via email. (Which no one told me at any point. Or even responded at all for that matter) I agree with another reviewer that this should be illegal as they are registered in the UK and drop shipping from China. Secondly, their policy is also not very 'legal' according to US laws. When you ask them for help, they say that is up to customer to handle in their own account. Buyer beware.
Thread 1 star review on 2nd December 2024
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Posted 1 week ago
TOTAL SCAM. I ordered a sweater from their site. They sent a COMPLETELY different item. There are no instructions on how to return your order and when you email them, no response. I have been trying to reach some one for a month, so response emails. DO NOT ORDER FROM HERE.
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Posted 1 month ago
Total Scam, charged me and never received anything. Nobody responded to costumer service. TOTaL SCAM
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Posted 2 months ago
I carried out extensive research on cryptocurrency recovery after falling victim to scammers with $97,000 worth of Bitcoin, and among the numerous connections I discovered, one proved to be the most suitable for the task. I was clearly wrong when I initially believed that the lost Bitcoin could never be found again. she successfully recovered $92,000 out of $97k. After getting in touch with Mrs. Lisa Elizabeth and sending all the information about the transaction with the scammer, she made good on her promise to recover all the lost Bitcoin within 24 to 72 hours, and she did it and I am here to testify and thank Mrs. Lisa Elizabeth for helping me to recover all my lost funds back and I never believe I will able to recover my lost funds back until I get in touch with Mrs. Lisa Elizabeth and she help me to recover all the funds back in less than 72 hours, all thanks to Mrs. Lisa Elizabeth and if have lost funds in this investment site, I will advice to contact Mrs. Lisa Elizabeth so that she will also help you to recover all your funds back and so that you will also testify as well, I will drop her details, so that you can able to contact Mrs. Lisa Elizabeth. mail :::  lisaellzabet 662  @  gm ail  .  com WhatsApp  ::  +1 301 658 0921
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Posted 4 months ago
It took about 8 weeks for my purchase to arrive, and the occasion that I needed the clothing for came and went. When it finally arrived, I could not return it. Zero understanding, flexibility or concession for their error. I will not buy from them again.
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Posted 6 months ago
Unfortunately I purchased the wrong item. I returned it the following day and was told there was no exchange, refund or credit note. 40 euros wasted. No apology that they couldn't do anything just straightforward 'no return' Extremely pricey for their goods
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Posted 7 months ago
Terrible service. Pre shrunk hoodie don’t fit so instead of a exchange they wanna fight about it and say they can’t do anything
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Posted 1 year ago
It is easy to use and there is no one controlling you every minute
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Posted 1 year ago
Really poor - I ordered about £800 of clothes, accepted their estimate of 4 day delivery schedule and made sure I was home on the day of delivery. They then randomly cancelled the entire order without giving me notice, I emailed to ask what was going on and heard nothing. Still haven't. Very poor service.
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Posted 2 years ago
Delivery is a bit slow yet only just managed to deliver the goods within the time frame given(just), saved a few quid of the RRP of spicific product and given item chosen was a reputable Fair Trade company I am satisfied on this occasion, I doubt I will ever use them again though as I have enough of an investment wardrobe to last me now and now will commence a No Buy year next month 💯
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Posted 2 years ago
Ordered with Klarna but order refused after a week of waiting apparently my name isn’t on the card because Klarna is so they can’t validate you having a address under this name avoid if using Klarna or zilch it’s too much stress
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Posted 2 years ago
I ordered shoes from thread explaining I only wanted a size 10.5 and was told not problem. Once I received confirmation it shows size 10. I asked for cancellation and refund only to have thread ship anyway 4 days later / poor business practices and no customer respect in regard to your requests.
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Posted 2 years ago
A complete "clown show". They sold me on a matching outfit, then cancelled half of it. Then have been delaying the shipment of the rest for almost 2 weeks. Clearly they are selling items that they do not have in stock nor do they have the ability to actually fulfill their orders. I rarely dress up and I needed this outfit for an event in early February. I thought if I ordered it late December it would not be a problem. Well here we are at the middle of January and nothing has even shipped.
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Posted 2 years ago
What a JOKE.... Order placed NOV 23rd... Almost a month later.... Still not a word.....BBB here i come...
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Posted 2 years ago
Refused to refund even though security tag still attached, packages sent open as if taken from a mannequin, and later than when the “clothes will be delivered.” Dispute resolved by my credit card company because their customer service is awful. Next time I’ll order from the supplier directly.
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Posted 3 years ago
Ordered half a dozen times, all orders over £200 each. Arrived quick, in perfect nick. Yes, you can and should shop around for better deals, but actually the benefit of this site are the ideas it offers based on your existing tastes.
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Posted 3 years ago
Two weeks later, still no word on when my order will arrive.
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Posted 3 years ago
Great products and fast delivery! Great refund policy as well.
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Posted 3 years ago
Another chinese scam website pretending to sell stuff they don't have. BEWARE!
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Posted 3 years ago
These people are parasites. They don't hold stock, they just order it from the original source, so save yourself time and go straight to the source. I have now been waiting 2 weeks for a jacket, still no sign, just keep getting delay after delay emails. What a shower of twats.
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Posted 3 years ago
Thread is rated 3.7 based on 102 reviews