“ive been pretty disappointed lately with the quality of items (waffle knit set is very scratchy and not the soft style material i have come to love and expect from 3BN) and customer service involved (Emailed re: an item i paid full price for that went on sale just outside the 24 hour window that i ordered). i emailed a 2nd customer service question 3 days ago that still hasn't had a response.”
“Runs a little small, made them work but should def size up. Also came with a huge yellow stain on one back pocket, thankfully washed out but yuck 🤮”
“Super cute styles, but pricing is too high for the quality of clothing that you get. I would say the quality of the clothing is about what you would get from Amazon... which is fine, if it is priced accordingly. I have purchased several items from this company and I do like the items I receive, I just don't think they are quality materials that warrant such a high price point.”
Hi,
We sincerely apologize for the inconvenience!
Your feedback is important to us and we will pass it on to the team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
Hi Lindsay,
Thank you for taking the time to leave a review on our store! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience and provide us insight into opportunities for growth within our brand. We are so very sorry that we didn't meet your expectations and we appreciate your feedback immensely.
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can. ❤️
“First of all, I LOVE Three Bird Nest clothing and have ordered from the company several times. In the last order I placed, one of the skirts I received was way too long. I messaged the company about exchanging or returning and NEVER received any sort of response from them. I ended up washing the skirt and was able to shrink it enough in the dryer to make it work. The lack of response will make me double-think or triple-think any future orders. The only thing this company is lacking is customer service. Other than that I would recommend them.”
Hi Brittany,
Thank you for taking the time to leave a review on our store! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience and provide us insight into opportunities for growth within our brand. We are so very sorry that we didn't meet your expectations and we appreciate your feedback immensely.
We sincerely apologize for any misunderstanding. When you emailed in regarding your return, we replied to you the day after on August 17th, but never received a reply. We are very sorry for the inconvenience and we are happy that it was able to work out in the end!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can. ❤️
“I return more than I keep however, the pieces I do keep are absolutely compliment earning! I truly love the pieces and unique selection but the price point is drastically higher for me. The only time I can place orders is during sales. I understand quality and unique appeal, I just wish some items where more affordable. I love the Happy Returns process! So easy and convienent however other brands I use don’t charge a fee to return, so it’s unfortunate 3BN does, especially when items are higher priced. I would prefer store credit and no return fee vs. return on card yet charged a fee.
I will continue to buy from this brand when on sale :)”
Hi Kate,
We truly appreciate you still being a loyal Three Bird Nest customer! Thank you for your feedback we will pass it on to our team.
We are still a growing business and Happy Returns does have a small fee for easy drop offs.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“I was very excited about having a new place to shop for cute bralettes. Prices were reasonable and quality was good, which is hard to find when shopping online these days. Unfortunately, I won't be shopping here anymore. Short version: customers cannot rely on the size chart to know what size to get for the different products. The onus is on the customer to magically know when they need to size up or down, without ever trying on the product. Bralettes are not returnable, so if you buy one based on the size chart provided and it doesn't fit, you're out the money that you spent on it. Lesson learned and I'll take my money to a local boutique where I can actually try things on first.”
“The fit is longer than I expected- I was expecting like a crop but they are full length and I am 5’8”. They have a very long crotch area so need to be worn pretty high waisted or look odd. Overall they are cute just not as expected.”
Hi Kendall,
Thank you for taking the time to leave a review on our So Comfy Wide Leg Full Pant in the color, "New Mauve". We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I love the jumpers they are made well and super soft and comfy, my only complaint is I have been waiting on a lost package for almost a month, thats really out of the boutiques control though.”
“I like the clothes, very comfy and stylish but I’ve ordered 3 times and there are always significant issues with shipping which sometimes takes 10+ calls and e-mails to resolve. I’ve had orders take 3+ months to arrive which is ridiculous. They could definitely work on their customer service and shipping practices”
Hi Elyse, we are so sorry to hear you have experienced issues with your orders! We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“My first order from three bird nest was wonderful. It was to jumpers very well-made and really like them. My second order, address, was $80 and very cheaply made. I ended up giving it to Goodwill.
Deborah Cassidy
202 East Manoa Rd.
Havertown, PA 19083”
Hi Deborah! We are so sorry to hear you did not like your second order as much as your first! We want to thank you for providing your honest feedback. If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“I found the return process to be very easy, however it’s been nearly 2 weeks and I still don’t have a refund for my return. Can someone help explain?”
“I ordered the outfit of the week a few weeks ago. It was a knit jumpsuit with smocking at the bodice. The main bottom seam was very crooked and it was even more noticeable because the material was striped making that first stripe with gapping where the seam caught and overlapped. I emailed the company. They replied and asked for a picture. I sent the picture and have heard nothing else. But the gapping of the seam is right front and center and is very noticeable. I will not be wearing it as it is.”
Hi Gina, thank you so much for bringing this to our attention! We sincerely apologize for the delayed response. We are a small team working as hard as we can to get caught up with our recent boom in popularity. Rest assured your issue will be resolved shortly!
“It’s just okay. Definitely not worth the price. I had to cute all the hanging threads off before i could wear it. Also i bout a small, normally wear a medium and it is very big! Like even an xs would probably be to big for me.”
“I have purchased couple of times
For their unique boho style
Clothes however I’m always disappointed when it comes delivered. The quality of fabric and price is definitely not worth it . It looks so cool online but in person it looks completely different as if it’s made in China. Again, the fabric quality and stitching needs big improvement. I have mix feelings about all the purchases I have made.”
Hi Sumeen! We are terribly sorry to hear you were disappointed with the qaulity. We have one-of-a-kind designed items from our label that we manufacture in the USA, Mexico, and India. We also source from several brands that manufacture around the world. Under "Fabric & Care" in the product description, it will note if that item is made in the USA or Mexico. If it was made outside of North America it will be marked "Import". If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“I’ve had good experiences, and love the style of clothing. However, use caution when buying the “daily deals”. I’ve taken the risk and been extremely disappointed in the quality of items received. Items have uneven hem, and the material is cheap. I’m sure this is why they sell it as a “deal” and the items are not eligible for return.”
Hi there! We are so sorry to hear you were disappointed with your OOTW, but thank you for providing your review! While damaged items are few and far between, we always recommend inspecting the items upon delivery and letting us know so we can resolve any issues for you as quickly as possible. Please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
