“I was very pleased with my first purchase I made so I ordered again and nothing fit. It was the three piece set and the kimono ordered in size large which was more like a small. the dress was supposed to be oversized in size medium came no where close to even being buttoned. I can't return it for something that fits so I'm very reluctant to order again”
Hi Jennifer! I am so sorry the Ruffle Me Up OOTW did not work out for you! While these are always final sale and not eligible for return, most of our others items can be returned. If you ever need sizing/fit help to avoid needing to return feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
Thank you for taking the time to leave a review on our "Marigold" Smocked Jumpsuit in Coral. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“Very cute and unique tops and sweaters, (some long sleeve were tight) but the pants are just too small in the waist to be comfortable. One outfit with the top, sweater, shall and leggings, I couldn't even get my leg all the way in the leggings, I couldn't believe how small they were. Not everyone is 105 pounds with a 28 in waist and skinny arms. So I gave them to my daughter, they were small for her, so grand daughter got them lol. Returning clothes from Canada is just way too expensive in postage so I've become very selective as a result.”
Hi Linda! We are so sorry to hear the sizes did not work out for you. If you ever need any help with finding the best size, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“Love your clothes and would have already bought several other items but I refuse to buy any more pants or skirts until you allow exchanges. The cost and time and energy to return and rebuy turns me off.”
Thank you for taking the time to leave a review on the return policy. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
Hi Megan! we are so sorry to hear that you were not happy with our return policy and procedure! We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I truly love this boutique. I recommend it to all of my friends that ask about my clothes. I love all things boho and kimonos are literally my entire personality. All that to say, I do love these clothes, however, the quality of the kimons I've purchased over the last few years is lacking. I have about 12 kimonos i've bought from Three Bird Nest over the last two years ago. I own a lot of these and am always careful with washing them, I wash them by hand. Almost every kimono i've purchased has ripped after one or two wears. When I have reached out to customer support, there wasn't any help given. I understand once you buy something, you can't just return it, and I don't want to becuase I love all the items I've purchased. I do, however, feel if you're paying $50-$65 for a kimono/duster, the quality of that item should be much better. I'll probably still shop here especially when they do outfit of the week but it would be nice to see the prices decrease a little if the quality of the items are already so cheap.”
Thank you for taking the time to leave a review for Three Bird Nest. We really appreciate it when our customers take the time to leave reviews. They help us improve our products, review potential issues and make sure we are hearing the true customer experience and they help other customers too!
We'll be sure to pass your feedback along to our product team regarding the kimonos' quality and pricing! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“It’s ok, I see Three Birds Nest clothes on other sites for 1/2 the price! Even the same blonde model. But it was a deal BOGO or something reasonable so I bought it, it will do!”
“The clothes are adorable and really good pricing. The items aren’t the most consistent with sizes though so I would not recommend ordering anything that’s final sale since you can’t exchange even if the items are still in stock.”
Thank you for taking the time to leave a review! If you ever need to reach us quickly, you can be connected to a Live Agent in under 60 seconds via the Live Chat icon in the bottom-right of the site. We have real people available to speak with you from 5am to 8pm (PST) Monday through Friday, to 6pm (PST) on weekends.
You can also reach us at hello@threebirdnest.com, or if you're signed up for our text alerts, you can speak to us there as well. We look forward to speaking with you!
“I ordered several items and overall found that while they are pretty the quality really could be better for the price point. Many of the pieces were very thin and several had stitches that were loose.”
Hi there! We are so sorry your were disappointed with the quality of your items. Thank you for taking the time to leave a review. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“Hi, unfortunately the jumpsuit doesn’t fit right!! The materiel is too heavy and will be too warm for this summer. It doesn’t not fit properly on my body either.
Is it possible to return it?
Thank you!”
Hi Denise! You can use one of the following three options for your return:
1. Complete a return using our Happy Return Return Bars for a cost of $7.95 that's deducted from your refund, and get your refund back to you when you drop off the return. (This is the quickest and usually the cheapest option, and it doesn't require you to print anything off!) Note: Due to the complexity of refunds, orders placed with a tiered discount or BOGO deals are not eligible for Return Bars.
2. Complete a return request through our Happy Returns Return Portal and request a shipping label for a cost of $9.85. Print off your label and ship the box back to us. We ask you please return the items in the smallest-sized return package you have.
3. Using your personal label have your return sent back to our warehouse:
Three Bird Nest Returns
Order #
2001 Midway Rd., Suite 200
Lewisville, TX 75056
You can use this link for the return portal: https://three-bird-nest.happyreturns.com/
“Disappointed that beanies are not three bird nest brand but CC brand. They do source their products from other countries yet the photos do not show CC brand online.
Won’t be purchasing again.”
“Button on back broke first time I went to wear it. The button broke right in half. They should use better quality materials for the prices they charge.”
“I wasn’t going to write a review because I wasn’t super happy with my purchase, but I kept getting emails insisting I review. So, I will say the items I got were of lower quality than expected and the one tank I got rolls up at the waist so badly I can’t wear it. Not in love with anything, but the two other items were fine. Probably won’t purchase here again”
