“I really love the styles and variety of products but I was very disappointed about the fee to return/exchange. Since so many other places offer free shipping and returns, I will think long and hard before a purchase in the future”
“I purchased 5 items for the first time. It was hit & miss. 1) Batwing top, I loved- Super soft & nice quality. 2) Boho essential ribbed hoodie- looks better quality in the photo-TOO HUGE, size at least 2 sizes smaller. 3) Danny Sweater-felt awful rough; did not fit right (you need to be a beanpole). 4) At the Orchard balloon sleeve sweater-felt rough, not soft, & cheap quality. 5) So Comfy wide leg cropped pant-runs large-basically overpriced sweatpants. I returned some items. I am 5'5.5" 165lbs. Size 8-10 depending brand. Clothes look adorable on the model, but let's be honest, her figure is a stick figure, so
purchase with a discerning eye on what may or may not look good on you.”
“Styles were cute, but you have to be careful of the materials. Most of my clothes ended up being see thru.The overalls I love, but after one wash the hem fell out .”
“If you could make returns/ exchanges easier that would be great. I bought an outfit on sale and would like to exchange it for a smaller size with the same discount. Haven’t gotten help with that with added return , purchase and shipping costs.”
“I love the concept of this dress but the execution isnt the best. The shoulder ties are pretty weak and I kept having to retie them to keep the dress from falling down and flashing people. Also the picture is a bit misleading. The wrap style top is very very low and I had to use a safety pin to secure it. The dress looks nice in photos but wearing it was a nuisance.”
“The quality of the fabrics are poor considering the price, unless you buy them on sale. The sizing of the bralettes are all over the place. Thankfully, I was given a refund on a final sale item that did not meet the website's description. They should offer free return shipping like most companies. Cute boho clothes but you have to look carefully at the sizing and material.”
Hi,
We sincerely apologize for the inconvenience!
Many of our items are sized oversized or run larger than their letter name typically indicates for the authentic bohemian look. We recommend choosing a size based on the measurements in the item's description instead of what the letter size normally means.
Your feedback is important to us and we will pass it on to the team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“Your product is so irregularly sized I can only base my purchase on reviews and previous purchases. the shipping and duty is so high it makes me not want to order from your company because of the "not knowing" the quality of the fabric or if the item is humungous or petite. Plus items sourced from some countries are much higher in duty to Canada. I have 50% product that I like and 50% that does not fit or is cheap looking. I reached out about a shirt from my last order about how unhappy I was with it. I was told too bad and also that I had been charged for DHL yet it went usps. so for that reason I was charged less. I just gave that shirt away today. your product is not cheap. I don't appreciate such poor customer service.”
Hi Jade! Thank you for reaching out to us. We sincerely apologize for the delayed response. We are a small team working as hard as we can to get caught up with our recent boom in popularity. While there is sometimes a wait to get an email reply, you can always live chat with us directly on our site! Our agents are standing by and ready to assist you in real time. Thank you and we look forward to helping you.
Hi Renae,
Thank you for bringing this to our attention. Our customer service team has reached out to you directly to get this resolved. Thank you!
If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“In a world of free return policy, yours fell short. Purchasing online is risky when it cost the buyer money to return. Will not buy again due to this. Cute clothes in the site though.”
Hi Stacy,
We sincerely apologize for the inconvenience!
Your feedback is important to us and we will pass it on to the team. We are still a growing company and do cover most return cost. We appreciate our customers understanding!
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
Hi,
We sincerely apologize for the inconvenience!
Your feedback is important to us and we will pass it on to the team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“Love your clothes but question your delivery service/timing. I paid for a 3-5 day process not sure what you define as processing but ordered on the 22nd of Oct and is now the 28th of Oct.. status now states processing to FedEx. Your update status for delivery is very confusing and not sure why I should pay extra for delivery when I never know when to expect delivery. I always have to go back and inquire with service. Your delivery service/timing is very questionable. Still unclear when to expect my delivery.”
Hi Sue,
We sincerely apologize for the shipping delay on behalf of our carriers!
Once orders are shipped out we see the same tracking as our amazing customers. Thank you so much for understanding!
Your feedback is important to us and we will pass it on to the team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
Hi Jesse,
We sincerely apologize for the inconvenience and shipping delay!
Your feedback is important to us and we will pass it on to the team. Thank you for the kind words!
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“I love the looks and styles that this store offers! The quality of the clothes, however, could be much better. Many items I’ve ordered have fallen apart at the seams, worn in odd places or did not retain their shape after first wash. I do wash all of my clothes on delicate and lay flat to dry, so I’m very disappointed that these clothes did not last me.”
Hi Emily,
We sincerely apologize for the inconvenience!
Our care instructions are Hand wash cold, Lay flat to dry. Even on delicate wash it can be to rough for our delicate styles.
Your feedback is important to us and we will pass it on to the team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“Love the boho style of this brand. The model is obviously gorgeous but it would be awesome to see more body inclusive models. Also, some items I have purchased and I have MANY, seem incredibly overpriced for the quality. LARGE price tags for incredibly inexpensive craftsmanship and fabrics.”
“I was so excited to discover Three Bird Nestand have liked most things utah t I have ordered , but have been very disappointed in how the bottom knits ball up. I gave my daughter the tiered
Cotton jumpsuit/overalls/and was shocked and disappointed in how terrible the fabric was. I recently bought a v neck t T and it was cheaply made. I am hesitant to buy anything else, then have to pay to return it!”
