Hi Michelle! It looks like there may have been some confusion regarding the return processing fee, I am so sorry about that! I would be happy to clarify. We used Happy Returns for our return portal. Happy Returns provides two return options: a QR code that is $7.95 or a Printable Label for $9.85. It looks like you chose the QR code option for $7.95! As we continue to grow we are excited about looking into minimal to no return fees for our customers. Until then, If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“I am so so saddened by the terrible experience I had. I loved your clothing and was so excited to make my first purchase. Instead I received someone else’s order while on a vacation! I was so looking forward to wearing my purchase. To top it off when I went to reorder EVERYTHING WAS OUT OF STOCK:.(”
“There is a smell that I can’t get out of this poncho. Super disappointing. Was going to return, but I paid $40 for it and would only get a refund of $20 after the crazy shipping costs. Won’t be ordering anymore”