Hi Rachelle! We are so sorry to hear the OOTW you purchased did not work out for you! We always recommend looking at the measurements listed for each size in the item's description. This will be a better representation of how the item(s) will fit. If you ever need sizing help, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“Bought the high hopes slouchy denim overalls for 118 dollars, and within two wears they completely started ripping at the crotch seam. The fabric is so thin and poor that unfortunately they became unwearable and I was told I had to return within 3 days of delivery to get a replacement so now I just have barely worn unwearable overalls. Disappointed.”
Thank you for taking the time to leave a review on the High Hopes Slouchy Denim Overalls. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
Thank you for taking the time to leave a review on your order. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“The items that I ordered that were ootw and final sale were all too small. The headband portion wouldn't fit a baby. Like the headband is that small.
The flowy kimono has absolutely no give and is sooooo tight that I couldn't move my arms at all. The denim dress is also tiny. I honestly thought with getting a large I would be safe but I should have not gotten it at all because I can't wear one single thing. None of the products had 3birdnest tags on them. When you try and look up the ootw you can't find it in the vault.... almost like they regret selling it and I honestly wouldn't blame them. I have several other items from this store and this is the first thing I have been sooooo disappointed in.”
Hi Katherine! We are terribly sorry to hear you were so disappointed with your OOTW, but we want to thank you for providing your honest review. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“Cheap product not worth what I paid. Also tried to return it and would have had to pay to ship it back, so between paying the shipping to receive the product and sending back the product it would have cost more than the cheaply made product was worth.”
Thank you for taking the time to leave a review on your order. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“Dissatisfied disappointed in you. Forced me to spend addl $ to return item for larger size. You won’t do exchanges??? Who runs a business like this??? Goodbye forever. You’ve lost a good customer over $15”
“The items I purchased were terrible quality even for a t-shirt. I cant describe the material it was but I bought three Tshirts for summer and not one of them was even sub par that I would even wear to the beach. I hate to write a bad review but it cost me 9.95 to ship these shirts, I want to save others money!”
“My merchandise arrived in a mailer and the shirts were stuffed and wrinkled in clear plastic bags. they looked like they were ready for the Goodwill donation bin. The overall quality was cheap and ugly. One other item shipped in duplicate... never noticed I was charged for 2...had to drive 16 miles away to return. Never again”
“First time wearing my item one of the straps broke. You can tell the fabric isn’t high quality because it’s frayed, and the other strap is barely hanging on. And now I can no longer return it. Will not be buying from this site again.”
“My last purchase from 3BN, I ordered two sweaters, both had holes in them so I returned them. Not happy with your quality. My most recent purchase, I ordered an item and the following day the item was 40% off and your company absolutely refused to refund me the difference. Not happy with your customer service. Will not be purchasing from you again.”
Hi Autumn! We are terribly sorry to hear that your items arrived in this kind of condition. While damaged items are few and far between, we urge all customers to reach out to us immediately as we are happy to resolve this! If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
Hi Michelle! It looks like there may have been some confusion regarding the return processing fee, I am so sorry about that! I would be happy to clarify. We used Happy Returns for our return portal. Happy Returns provides two return options: a QR code that is $7.95 or a Printable Label for $9.85. It looks like you chose the QR code option for $7.95! As we continue to grow we are excited about looking into minimal to no return fees for our customers. Until then, If you have any other questions, feel free to email us at hello@threebirdnest.com or live chat with us on our site! Our team is standing by and happy to help!
“I am so so saddened by the terrible experience I had. I loved your clothing and was so excited to make my first purchase. Instead I received someone else’s order while on a vacation! I was so looking forward to wearing my purchase. To top it off when I went to reorder EVERYTHING WAS OUT OF STOCK:.(”
“There is a smell that I can’t get out of this poncho. Super disappointing. Was going to return, but I paid $40 for it and would only get a refund of $20 after the crazy shipping costs. Won’t be ordering anymore”
