“Bad signal and to cancel you contract, you need to pay around £95. They take money from you. And they will not let you go until they get more money from you. Do not use!”
“I have nothing but problems with my internet have to keep resetting it everyday up to at least 10 times or more now it's off has been for 2 days won't let me watch anything says no connection I would expect a refund for this month I've been paying for something that I can't use properly I have to keep using my data mobile it's just not good enough”
“Never had an account with them, reported a fraudulent account that was set up but they have never done what they said that would do and keep posting missed payments to my credit report without ever even asking for payment … avoid at all costs!”
“Avoid!!, still chases you for more money well after the account done and closed.
And puts on your credit report a late payment with no little warning or contact.”
“I purchased a 3 contract for data roaming in the USA. the service was very poor on the west cosat of Florida. Since then I haven't used the phone and mislaid it when we moved. I then got a letter threatening me with debt collectors as the service had been suspended as they couldn't collect money. I paid this off, told them the circumstances and asked them to cancel. I was then told that I would have to pay for an extra 28 days to cancel the contract. They rob you left right and centre. I will never use their service again. They couldn't even change my billing address as I needed to have my lost phone to do it.”
“Inept staff,can't make a decisive decision,can't get an apology, can't get to speak to anyone at head office that when you turn up in person,rude and aggravating foreign handlers,8times she told me her name and she could not spell it out.3 your service is a damn right disgrace.”
“Network coverage for 3 is appalling. It has gotten steadily worse over the last year. Wandering around looking to get one bar signal, calls dropping in and out, have to switch phone on and off numerous times a day. Numerous phone calls to customer service who check signal and state signal "isn't as strong as we would like". That's no good to me paying £35 a month for a bad signal. Coverage in southern Ireland was gr8 but up in Northern Ireland is atrocious, especially in the country. Have been chatting to neighbours and EE signal is a lot better with no issues. Planning to move to EE at end of the month.”
“I took out a broadband contract and a mobile sim card based on a promise of a TV with it. I even threw away my old TV in expectation of a new one coming. I canceled my previous contract with another provider based on this as well.
The TV never showed up. I called 5 different times over 50 days and each time some sleazy talking jerk who kept on promising me future delivery which never happened. I have a legal case for fraud and scam against these crook.s”
“Was promised a broadband deal with TV offer to be left on hold for nearly 3hours called a liar by there unprofessional Indian team they don't want to know within the time period I was told twice I could have it then told bluntly I couldn't complete waste of time .I've two additional mobile phone lines I will be cancelling and going back to my old provider after a young guy on chat in a store in Stockport told me I was in my rights to leave and to stick the phones up my b-- so I hope they still all have jobs I won't ever use them again worst company I've dealt with after a 5year period and I'm looking into trading standards and ombudsman”
“21/1/21 purchased nokia2720 on payg with £35.00 airtime have been unable to use phone with the exception of their buchanan street store Glasgow they are full of platitudes and lip service no one can trace anything original order or payment details of which I have repeatedly provided I would strongly suggest having forensic auditors check their systems they lack any form of integrity and treat customers like excrement wish their ceo Robert Finnegan would read these reviews please only contact me if you can resolve the issue not interested in the lip service”
“Worst company ever had to deal with,all ways paid by direct debit,for no reason cut my data and phone calls for 3 days ,complained every day ,was passed from person to person with false promises,and still no data ,problem after problem ,and now over charged,in the hands of the Financial Ombudsman.”
“They are the worst network provider. The service and coverage is disastrous and the customer service staff are extremely rude and unhelpful. After 6 years using and tolerating their awful service, I have decided to quit with them, either 6 other member of my family.”
“This company is bent. I am a barrister. I cancelled my contract with 3G eighteen months ago. Fraudulently they continued to extract moneys from my account by direct debit. When I noticed and wrote demanding a refund they sold an alleged excess to debt collectors. I am now suing 3G and will report on this page the result”
“I have attempted to contact 3 multiple times, initially to provide updated payment details, and secondly to take control of a deceased relative's account - I am the executor of the will, and have all the necessary documents. 3's customer service in this matter has been disgusting - insisting that they need to speak to the account holder to change payment details, even after being told why this was not possible. Then telling me that the process to change the account holder information would take "two days maximum" when they wanted to post a form to me - that alone will likely take more than two days.
Further, I cant complain about 3 until I am a customer - so I have to suffer their inconsiderate customer service representatives and inefficient processes just so that I can complain about the same things.”
“My name is Vian Jiawook, I have 2 accounts with Three, when I opened my second account I was missold and misinformed of a so called ''Deal on a sim card that ( to pay one off £5 and if I to use it then I would have it as a pay as you go and If i do not then this is will be it).
after 8 months and as I was checking my bank statement 1 day I noticed that I am paying an extra £5 payment went each month to 3G; as I was not aware of what was this payments for, I deleted the Direct Debit in October.
since I have been registered with Experian Credit agency and receive alerts from them, I was informed in December that I have defaulted a payment with 3G, I went on and contacted three and was informed then to check my contract as this £5 was for another contract that i had to pay every month.
Three not only have failed to contact me via email or normal post but they have defaulted me without managing or even trying to get in touch to inform me of a debt incurred! I have then requested to terminate my contract but was told it will be void by the 28th of January so instead of terminating the contract and paying extra £15 for termination fee just pay the debt of £15 and we will take a verbal notice of termination today from you. So I paid and someone from the termination department contacted me that evening and was all put right there and then or this is what I thought at least.
on the 4/2 I have then received another alert from Experian credit reference agency telling me that I have defaulted again with 3G, so I contacted them and they apologised and said it was never been put through to be cancelled due to human error so they will cancel it as from today, I said that I don't trust them any more as this has shaken my trust in them, so I asked to be put through a manager to confirm this is the case and so they did put me through to a Scottish speaking young lady who confirmed the closer of my account and said that she will send the closing balance sheets to my home address and I should receive the papers within 10 working days.
Today the 14/03/2018 I have received another Alert from Experian credit reference agency to tell me that my credit score has come dawn by another 116 points due to accumulated debt by £30 to 3G!
I have contacted 3 yet one more time and as usual been pushed from pillar to post one to tell me that this account been closed and the papers been sent to my home address and she wonders why I haven't received the papers? To another telling me that no one has requested the closer papers to be put in the past? when I said and insisted that I need an email to confirm the closer of my account I was told they cannot send an email as they don't have my email address and if I needed the email I have to give them my credit card details for verification of who I was, I said I can give you all my details they said either the last 4 digits of my credit card details that i gave when i initially opened this account otherwise they cannot send an email. When I refused giving them the last 4 digits of the card as i no longer have it due to the card being replaced; I was told then they cannot send me an email as they don’t have an email address for me!
They also said that the Experian report is old and it’s not new! My question is if the report is old why did it appear on my record so frequently month after another? I have proof that three also have my email address; we finally ended the telephone conversation that they have waved £30 off due to the human error ( which i am not even aware off) and that they will send the closing of my account papers and I should be receiving them within 10 working days?
I wonder how many more times I have to call them?
And how many 10 working days I will wait for?
And I am I really going to receive the papers?
Is this account is being closed after all ?
* i can provide proof of Three have my email address.
* i also can provide a proof of Three has defaulted me after they have closed my account.”
