Ticketmaster Reviews

1.5 Rating 261 Reviews

12 %

of reviewers recommend Ticketmaster

Company Reviews

Questions

Metrics

1.5

Based on 261 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I recently purchase two concert tickets for Shania Twain in Las Vegas for June. When i charged it to my Credit card and i reviewed the details of the date i saw i entered the wrong date and i wont be in Vegas that day. I have called alot of times to talk to someone but have no luck. I have emailed them and they only response one time and told me not to email again. I am thinking of disputing my card in which i don't want to all i want is my date changed. But no luck . How can i reach them?

Helpful Report

Asked by SONIA TAMEZ (2 years ago)

Hi I have booked tickets to see a play on the 6th October 2018 the money has been taken from my account. I have not received any email confirmation or a booking reference. We have been tryingto contact ticket master but they do not pick up the phone Rob 07960160661