“Some days after having recieved my ordered ties I recieved a quite HUGE Bill from DHLexpress..First of all there was NO info reguarding this delivery- method during the purchase.. Secondly I would prefer normal post delivery over DHL express delivery any day!!I feel misled by Tieroom in this matter and would not have bought my ties there had I known this../And I dont concider import taxes in this)”
Hi Stefan,
sorry you're dissatisfied and angry about our decision to upgrade you to DHL for free - most customers appreciate the gesture of free, quicker delivery + possibility to track the parcel. But the extra cost for yourself (customs fees and MVA) is the same (I think perhaps DHL takes 20 NOK more than the with regular mail, we can repay you that). The extra costs involved when shipping from EU to Norway are clearly specified in checkout in the webshop, under 'Oppsummering', where we also present the possibility for the customer to split orders and send in many parcels, if they contact us about it.So if you don't like receiving parcels with DHL for some reason, we're sorry about taking that decision without asking you first, but I assure you, the additional costs would have been more or less the same with regular mail.please don't hesitate to write to us again at info@tieroom.no if you wish to discuss this further (du kan skrive på norsk hvis du vil)med vennlig hilsenAnand, Tieroom customer service
“Service was good, but it was very different color on the tie than the photo on the website. Web shoved a beige/pink tie, but in real it?s beige/blue.”
“I ordered a BOWtie - not a SLOWtie
Great selection, and easy to order ? BUT, I ordered on March 7, it is now March 18, and no shipment has arrived yet (other than the customer satisfaction form... Now I wonder if my order will be fulfilled at all.”
Hi!Sorry to hear you didn't receive your order yet. As you say, your order was placed on March 7, after hours though, hence sent the following day, Friday 8th. Our delivery time is 3-6 week days, meaning today is actually the last week day to receive within that time frame. Usually it's a bit faster than that, though, so I understand that it seems song, and that fact that delivery time went over two weekends of course contributed to that feeling.We'll of course make sure you receive what you ordered, resend if necessary. I'll send you an e-mail via customer service to verify your delivery addresshope the order comes today, and that you'll be happy with the productbest regardsAnand, Tieroom customer service
