Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good service and reasonable pricing - more vouchers please”

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Posted 6 years ago

“Fast and efficient , good prices, and more importantly when it went wrong and some sticky fingered person in the courier company pinched some of our order, replacements were onsite by midday the next day!”

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Posted 6 years ago

Thanks VN, hope the project was successful

Posted 6 years ago

“The website is easy to navigate, the products are very competitively priced and goods were delivered quicker than expected.”

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Posted 6 years ago

Thanks Nick, much appreciated.

Posted 6 years ago

“Good price for products, fast delivery and Excellent Customer service. All queries dealt with complete satisfaction.”

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Posted 6 years ago

“Sent me the wrong colour grout and I had to pay the stone man extra to come back”

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Posted 6 years ago

Hello Ovi Apologies for this. We are still investigating how this occurred, the picking note appears to have listed something different to what you ordered. IT are checking how this happened. In the meantime we have removed the product from sale.

Posted 6 years ago

“Good service”

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Posted 6 years ago

“Excellent speedy delivery service. Unimpressed with their Orbry boards.”

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Posted 6 years ago

“Good price, good service, happy customer...”

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Posted 6 years ago

“Pleased with service but could of just done with a email or txt from delivery company to let us know what day and time slot when it was going to be delivered”

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Posted 7 years ago

Thank you Mathew. We use different carriers for small packages, medium packages and pallet deliveries. Unfortunately the companies have different methods and not all of them provide date and time slot notification.

Posted 7 years ago

“good quality and fast delivery”

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Posted 7 years ago

“Great value, very helpful via the online Qand A chat, order came complete and on time. Thank you tile fix”

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Posted 7 years ago

“Excellent product / ditra Matt fast delivery, good price”

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Posted 7 years ago

“Take care when ordering! The drop-down menus for ordering the different sizes of Orbry Board are confusing. I accidently ordered the wrong size boards, but because the order confirmation email only shows a product code and not the size of the board ordered, I didn't notice my mistake. I was then charged an additional £25 for reordering the correct size.”

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Posted 7 years ago

Thank you Simon for pointing this out. I have asked our IT department to put the second line of the description on the order confirmation. This may take a few weeks to implement, but hopefully this will assist customers in checking their orders in the future.

Posted 7 years ago

“Nice products Thank you”

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Posted 7 years ago

Thanks Mohammed, love the picture of your hall way. Looks great. Julian

Posted 7 years ago

“Had a short delivery and was sent the difference very quickly.”

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Posted 7 years ago

“Great service and very good value for money. Delighted.”

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Posted 7 years ago

“Fast delivery of a well priced product. Tank you.”

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Posted 7 years ago

“although Darren was trying to help me it took 6 days for my delivery to arrive due to TNT and cost me over £400 in lost days. David Hall 07850426207”

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Posted 7 years ago

“Product arrived as planned. Would use the company again”

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Posted 7 years ago

“All round good service”

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Posted 7 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews