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Tile Fix Direct Reviews

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

4.7

Based on 1,658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Tile Fix Direct 5 star review on 24th April 2020

Tile Fix Direct 5 star review on 25th March 2019

Tile Fix Direct 5 star review on 15th May 2018

Tile Fix Direct 5 star review on 11th May 2017

Tile Fix Direct 5 star review on 25th April 2017

Tile Fix Direct 5 star review on 19th February 2017

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with ordering and delivery, v good. The negative was the product - the norcros 4 in 1 grout was awful to put on , followed the instructions to the letter but it was so stiff it made it almost impossible to get the grout in between the slabs. Also it set so quickly another nightmare was getting the excess off the slabs.”

Posted 2 years ago

“Promise a 5% discount for leaving a review but don’t give it to you. Otherwise OK”

Posted 2 years ago

“Bags arrived damaged and exploded in box when they arrived.”

Posted 2 years ago

“Niche - expensive but quick delivery”

Posted 2 years ago

“Delivery delayed due to third party Collection Service”

Posted 3 years ago

“No instructions or guidelines how to use product or what size drill bit to use”

Posted 3 years ago

“Ordering was simple and fast. However delivery was poor. Date was missed and according to the tracking app it was not scheduled for delivery yet and the van arrived so a pointless piece of technology but the main thing was the damage and I don’t know if this is due to lack of protection or handling. I had to cut 20mm off every board as the corners were broke and there was damage to the sides of each board like it has been hit by a forklift when loading.”

Posted 3 years ago

“Your service was good,but your system to order the material was not able to inform me you didn’t have it in stock.! However you were quick to inform me of the situation,and cancelled the order and did not process the payment .”

Posted 3 years ago

“Prompt delivery. One box of cement backing boards had corners damaged. When delivered. Good communication. Through out ordering online.”

Posted 3 years ago

“The tiles we ordered weren’t available but they found a suitable replacement .... maybe your stock needs to be updated more frequently to stop this from happening again”

Posted 4 years ago

“Very fast delivery and good value. Slightly miffed that the box with the tile backer boards in was damaged and all the corners of the boards crushed.”

Posted 4 years ago

“delivery was as per site, items in thin cardboard boxes that do not fully cover marmox 30mm by 4 some of the marmox ends flattened out of shape so no longer square. if i was laying under flooring or bathroom or airtight insulation etc. that requires a tight fit which is what there designed for, they would need to be trimmed. [this could be easily avoid by using large thick moulded angled plastic protectors on the corners. been around for year] so can only say cost cutting. would have rejected on other projects I've use marmox on. but in this instance snug fitting not require. all down to couriers”

Posted 4 years ago

“Easy to order, good price but delivery has been late both times with boxes battered and ripped and materials damaged inside”

Posted 4 years ago

I am sorry to hear about this. Which products were they?

Posted 4 years ago

“Take care when ordering! The drop-down menus for ordering the different sizes of Orbry Board are confusing. I accidently ordered the wrong size boards, but because the order confirmation email only shows a product code and not the size of the board ordered, I didn't notice my mistake. I was then charged an additional £25 for reordering the correct size.”

Posted 4 years ago

Thank you Simon for pointing this out. I have asked our IT department to put the second line of the description on the order confirmation. This may take a few weeks to implement, but hopefully this will assist customers in checking their orders in the future.

Posted 4 years ago

“Great company great products but they cannot rely on their carriers. Poor tracking & in my case part of the order got lost in transit to reappear 24 hrs later.”

Posted 4 years ago

Thanks for the feedback, we're looking into this to see what improvements can be made.

Posted 4 years ago

“Product arrived badly dented, so emailed company and told it does not effect the product inside the tin. I was surprised by lack of customer care.”

Posted 4 years ago

“Package arrived pretty quick, but was very disappointed & staggered to see item was covered in what appears to be a years worth of dust when taken out. My hand was covered in the stuff. Someone definitely could not be slightest bothered in attempting to clean it before packaging & sending it away to customer. Not good.”

Posted 4 years ago

Sorry to hear this, as you can imagine in a warehouse full of powdered adhesive it can get pretty dusty. I will pass your feedback on so we can ensure products are dusted before they leave us.

Posted 4 years ago

“The Ditri mat arrived a bit squashed instead of rolled difficult to flatten now was a squashed roll, otherwise good service from tile fix”

Posted 4 years ago

“I bought an aluminium tile edging and thought I was paying £3 or so postage. I paid by PayPal and was shocked to see the postage was £12 or so, doubling the price of the article. The postage only showed after I'd signed into my PayPal account and authorised payment. Naughty.”

Posted 4 years ago

Thanks for this feedback, we've been through the checkout for the same item and cannot see a £3 postage option anywhere. Unfortunately trims are expensive to post due to their length and the additional packaging required.

Posted 4 years ago

“In terms of customer engagement and delivery you cannot fault TileFix direct. Where I would fault their efforts is in sending me a 10 pack of multi board that looks as though it has spent several years in storage but constantly moved about with the consequence of corner damage. There were several facial impacts on the outer sheets but I wood put this down to the carrier as they appear fresh. I will be looking elsewhere in future.”

Posted 4 years ago

Sorry to hear this, unfortunately with large or bulky items like Multiboard they can occasionally get damaged during delivery. We ask that all damages are reported to us within 24 hours so that we can offer a solution.

Posted 4 years ago

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Tile Fix Direct is rated 4.7 based on 1,658 reviews