Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

Write Your review

Tell us how Tile Fix Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website needs to be looked at.”

Helpful Report

Posted 5 years ago

Thanks for this feedback, we'd really appreciate it if you could tell us what about the website you did not like.

Posted 5 years ago

“The Tile Fix team was great, helpful and the product and price were good. But the TNT delivery service was dreadful. Two failures to deliver on promised day. Lies about attempted delivery. And when they did arrive at third attempt the package looked like it had been through the wars. The delivery driver made no attempt to contact us on any of the three days they were out for delivery and when asked about the service the driver was rude and couldn't give sh!t. And said so. Dreadful. Time to find a new delivery partner before TGD's reputation is harmed?”

Helpful Report

Posted 5 years ago

So sorry to hear about this, we have passed the feedback on TNT who advised that there were problems with time constraints and parking. We will continue to monitor feedback on our couriers to make sure our customers receive the best service.

Posted 5 years ago

“Still Don’t appear to be getting order confirmation emails . Although I’ve mentioned this twice the lady explained it could be an I.T. glitch.......still waiting for an emailed explanation!”

Helpful Report

Posted 5 years ago

Thanks for your feedback, our IT department are currently investigating this and looking for a solution.

Posted 5 years ago

“Please change your courier, lost me a job due to not being able to complete the waterproofing of a shower as tnt crushed all the kerdi cool adhesives. Struggle to get it changed now if it will ever happen.”

Helpful Report

Posted 5 years ago

“Great product but delivery was a problem. No advance delivery notice received on large Orbry board panels 2440x600 which were fortunately left with my neighbour who just happened to be in. Packaging and board edges also damaged in transit. I have had a number of similar consignments in the past with no problem.”

Helpful Report

Posted 5 years ago

“Not as good delivery wise as last time. Didn’t receive a delivery day and as a result missed it twice in one day as order was going to customers address. Rebooked with TNT but then the message wasn’t passed from customer service to depot so delivery yesterday didn’t happen. Now rebooked for Monday fingers crossed. This could be improved IMO.”

Helpful Report

Posted 5 years ago

“Easy order. Item in stock. Quick delivery. Several of the Marmox 40 mm insulation panels, despite being boxed, had their corners dented. ( Not happy !)”

Helpful Report

Posted 6 years ago

“Delivery as promised,although snow would have hampered timing.Pre-delivery notification very good ensuring was in to accept delivery”

Helpful Report

Posted 6 years ago

“easy to use website. everything that was ordered was delivered .”

Helpful Report

Posted 6 years ago

“Ordered 2 items but only 1 arrived. Staff very helpful to sort it out.”

Helpful Report

Posted 6 years ago

Thanks for this feedback, glad we could get your problem sorted.

Posted 6 years ago

“The first time they sent me the wrong stuff (despite the order note being correct), which I didn't send back as I accidentally opened it. I may find a use for it some day. On the second attempt all went well.”

Helpful Report

Posted 6 years ago

Hi John, apologies your order was incorrect. I checked with our customer services team and they confirmed they had not heard from you regarding this. Please contact them within 24 hours of receiving your order so we can see if there is anything we can do to help.

Posted 6 years ago

“I have purchased more than 50 floor drainsa nd I was pretty happy until we lost a grill from one of the drains, I asked the company for replacement and they refused to help me. They asked me to buy a new drain. Really bad service especially as I have purchased more than 50 of them.”

Helpful Report

Posted 6 years ago

“Ordering from Tile Fix was easy & their prices are competitive. However, be warned that they use TNT for delivery - they are the worst company to deal with & did not deliver my Saturday order that I'd paid extra for, resulting in yet more inconvenience with time off work, wasted tile fitters & wasted money. Consequently, I won't use Tile Fix again until they change their delivery company.”

Helpful Report

Posted 6 years ago

We have spoken to TNT and they have confirmed they attempted delivery on Saturday 7th at 10.39am but no one was there so delivery was made at 9.48am on Monday 9th.

Posted 6 years ago

“You delivered very promptly. All the items were there and it was well packaged. Unfortunately all four pieces of Marmox board were damaged in two places on the edge. The damage took place after packing as that was damaged as well. I was unable to return as I had a deadline to meet.”

Helpful Report

Posted 6 years ago

Sorry to hear this - unfortunately the packaging of Marmox boards can occasionally be damaged during transit. In future please contact our customer services team within 24 hours of delivery so that we can assess the damage and find a solution.

Posted 6 years ago

“Prompt delivery. Goods were exactly as ordered. Ordered two bags of tile cement. One was slightly damaged on delivery, but not enough to cause delay to my project. Would recommend a tougher outer packaging be adopted for deliveries rather than just binding the bag in tape.”

Helpful Report

Posted 6 years ago

“Late delivery "nobody in". There were 20 people in the office all day. Several deliveries per day. Unnecessary hassle.”

Helpful Report

Posted 7 years ago

Hi Allan, sorry to hear this. DPD attempted delivery on 10th @ 13.26, no-one was in. Their vehicles have trackers and they have confirmed he was at the correct location plus the driver has taken an image of the building to verify this. Hopefully you have now received your parcel.

Posted 7 years ago

“Good product well packaged. Although the delivery driver would not let me unwrap and check package first.. was told I had to sign first before he would unload it, as I was in need of product urgently I signed and he left, fortunately everything was in good condition. Would not use again”

Helpful Report

Posted 7 years ago

“Staff very helpful; very prompt service. Unfortunately the packaging in which the Marmox boards was first sent was damaged in transit by TNT and had to be rejected; it was also damaged the second time, but covered up by TNT. I think the boards need more protection (particularly at their sides) as they easily suffer damage from rough handling. Six full length boards are heavy, and seem to be dragged by the deliverer.”

Helpful Report

Posted 7 years ago

Thanks for the feedback, we will pass this on to TNT.

Posted 7 years ago

“Prompt delivery but damage in transit caused product loss”

Helpful Report

Posted 7 years ago

Thanks for the feedback, we have passed this on to the courier. Don't forget you can save 5% on your next order by emailing us at reviews@tilefixdirect.com to request your discount code.

Posted 7 years ago

“Great products but delivery was very poor”

Helpful Report

Posted 7 years ago

Thanks for the feedback, apologies for the delay in delivering your order. We have passed this feedback on to TNT, who have confirmed they were unable to deliver on two occasions due to 'time constraints'.

Posted 7 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews