“Shipping costs are a lot. My initial order of tiles was great, but then I had to order additional tile when some got damaged. My contractor estimated 1 box short of replacement tile so in the end it costed me $300 to ship 4 boxes of the tile. There should be a different shipping charge based on amount or if you previously purchased and need additional. I wouldn’t purchase again because of that.”
“The image of a certain tile I was interested did not actually represent what that tile looked like. There was only one image, not an example of what the tiles would look like together or an image of a floor done with them. I ordered a sample, which took a very long time to get. I still could not imagine what the end result would look like”
“The ordering was excellent, the Tile is Beautiful, I'm doing. Rain fall in my shower. However I ordered and extra box as I was afraid I would not have enough. I'm hoping they will take back this box as it has not been opened. I've requested a refund and return hope it works out.”
Dear Customer,
We are sorry to see that you feel this way. Damages do happen and we tried to help you. We offered you to send you a replacement even though the claim was denied by the shipping company due to the fact that it was filed too late. We would love to handle this situation amicably. Please get in touch with us, so we can discuss further. Thank you!
Tile Club Support
“The actual ordering experience was fine, the shipping was not absurd unfortunately the tile looks nothing like the photos. When I first opened the box, I thought they had sent me the tile in the wrong color. When I contacted them, they told me there was only one color and they try their hardest to accurately represent the tiles on the website. I have taken pictures of this tile and every different light possible, but the lighting won’t change tiles from red/tan to grey/white. Over $600 to tile a 16 square foot bathroom, you’d think for the cost they’d look exactly like the website photos.
When I contacted tile club to figure out what happened and find an explanation for why my tiles look the way they do and their answer was basically “idk what to tell you but you’re welcome to ship them back” Unfortunately, I was out of time and unable to ship them back and forced to use them. Now that they are installed, they still look nothing like the pictures. Never again.”
“Really a great company to trust with your tile requirements. What they show they have in stock and they get it to you in about a week. The product is exactly as described. Honestly, it even looks better than the samples they send. Best of all when your professional installers check out the product. They will tell you that this is a quality item and they are impressed.”
“TIle club is easy. It starts with the ease of the site to the options. You can order almost any tile at a reasonable price. Delivery was prompt. I recommend it most highly!”
